Allianz Partners USA

Easy to purchase

Easy to purchase, clear info. Good coverage.

quick and efficient

Just in case

I have always purchased the insurance just in case and luckily, I’ve never had to use it. Recently having a trip planned to Chicago there was unforeseen weather that happened. We taxi out, we were second for takeoff when we were called back to a gate. Many things went wrong that day, but when I completed my trip, I filed for insurance and lo and behold. It finally worked out! My claim, at least the covered the cost of the airport hotel that I was forced to stay in. Thank you very much.

Excellent

We had a last minute situation occur, and we were no longer able to make it to the event. Allianz took all our worries away. Easy to fill out, and quick turnaround.

You were an excellent travel partner

You were an excellent partner providing repatriation. My bad I forgot about the medical expenses on Day1, otherwise I would have use your services. Great support and excellent responses.

Very dishonest organization!

I had insurance on a flight to Alaska through Allianz. It was for a fishing trip that wound up being canceled because of a coast guard investigation. They said that was not reason enough for me to cancel my flight and refuse to return my money that I paid insurance for. Don't ever use them for insurance!

I paid for insurance

I paid for insurance. And was denied my refund when I wasn’t able to attend the show due to weather conditions. I paid for the insurance so I should get my money back because I didn’t attend the concert.

Very simple claim process

Very simple claim process, quick response. I had a significant delay and they quickly reimbursed me for my expenses. Will definitely use them again when I travel.

Unless it's a health claim, expect then to weasel out of paying a claim

Their health coverage is strong and that is the only thing I've ever had good service with. They weasel out of every other kind of claim as hard as they can. And if you are any sort of minority traveler (in my case, LGBTQ+), expect the worst. After using them for over a decade for my annual traveler's insurance, I'll be switching when my policy ends and will never consider them again unless they make significant changes to how they treat LGBTQ+ customers.

More Than I Asked For

Not only did I get a refund, they notified me that based on my receipts, I was entitled to more than I initially claimed. I always take ticket insurance, but have never had to use it. I was so grateful that it was there when I needed it!

No problem claim

Filed a claim for minor damage to a Hertz rental in Italy, no police report, only Hertz’s documentation to submit. Claim was paid in full (actually more than I submitted - I guess due to exchange rates). A fuller explanation of how the determined the amount would have been nice, but I’m not complaining.

Good. but could be improved

Overall, a good experience. Our only problem was we thought they maintained a record of the tickets we purchased insurance for. We originally sent them. However, we belatedly had to send again. Our claim for the tickets was not being processed without a second copy - a redundant and time consuming step.

I had to cancel my air travel due to a change in class schedule

I had to cancel my air travel due toa change in school dates. Allainz kept insisting that I have to provide a letter from an employer. I emailed them 3 times with my school schedule but it was not sufficient. I am not sure what they would cover for college students if not a change in class schedule.

Wonderful Company to Work With

I had to change my flight due to a death in the family. I received my check covering airline costs for this change almost immediately after filing my claim. I appreciate the hassle free payment and the courteous responses from the Allianz staff every step of the way and will definitely buy travel insurance from Allianz again.

A Great App & My Claim Was Processed Quickly.

I had a claim for lost baggage. I lost my crossover bag on a train in France. I filled out the claim on the trainline and submitted it to Allianz. My claim - not huge - was processed quickly. I was reimbursed in less than 5 days. The Allianz app was easy to work with. I was able to upload everything I needed to.

I bought 1 st time travel insurance…

I bought 1 st time travel insurance with this company .in my Europe tour trip I delay my bags for 5 days .i called they responded and resolved my case timely nicely .they were helpful everytime repeated questions asked.i claim and they responded in 24 hr and resolved in one wk .i m happy with there service definitely refer to others .

I have never worked harder in my life…

I have never worked harder in my life than I did working with Allianz trying to convince them that my most complicated story and request for a reimbursement was the truth and nothing but the truth. Took one and one half month back and forth before I finally received what I felt was deserved. The five stars only represent the end result. It was exhausting at best, perhaps they felt the same! Muriel McMillan

We had two medical claims

We had two medical claims. One was an emergency room visit and we didn’t know what to do but we just went and paid for the services and when we got home we submitted them to Allianz with the paperwork and they confirmed and paid our claim. Submission was very easy on the website.

Pleasantly surprised

Was doubtful I'd get my claim approved bc some time had passed since covered incident. I had forgotten I'd purchased the coverage until I booked another trip. The claim was filed with appropriate documentation and approved within a month. Removal of one star bc customer service skills were a bit lacking. The call to customer service was annoying as the agent seemed to not fully understand the issue. It took extra time to get an understanding of what was necessary to file the claim.