Allianz Partners USA

Helpful and Reassuring

The customer service rep was extremely kind and very helpful. They reassured me to focus on recovery, what I needed to do on my claim and the 30 day time frame. Once submitted, was easy process of getting my full refund.

I was questioned on the amount I was…

I was questioned on the amount I was requesting as some how I put in the cents and not the dollar amount which was over $1400 and I received a call to verify the amount of refund. Refund was in my account in two days!

Claim site was easy to navigate

Claim site was easy to navigate, safe & secure.

Refunded the whole balance of my unused…

Refunded the whole balance of my unused plane ticket

Simple & Quick Claim Service

We booked our cruise 2 years in advance with Allianz travel insurance. Unfortunately, a few weeks before our cruise date, my wife developed a serious infection that required immediate surgery and hospitalization with her doctor putting her off activity for many months. As a result, we had to miss going on the scheduled cruise and it was too close to the cruise date to get a refund from the cruise line. Our AAA travel agent recommended filing a claim with Allianz and worked with us, Allianz, and the cruise line to cancel the cruise and get the required documentation needed to process a claim. With the required documentation in hand, I went to the Allianz claims website, filled-in their online form, and uploaded the documentation. Our travel agent followed-up with Allianz on the status of our claim and was able to answer a question on the amount claimed. Allianz quickly processed the claim and deposited a full refund for the cost of our cruise--all within 4 weeks. We are definitely fans of their service and have used them for many years for insuring our travels.

Pretty simple process

Pretty simple process. Everything done online and easy to get through

Amazing!!!

Amazing service! Had to go to the ER twice during my trip overseas. Claim was as easy as 1-2-3. Money back in my account within three days. Would recommend without hesitation.

The entire process (purchase to claim)…

The entire process (purchase to claim) was very simple.

Horrible

Horrible. No reason in getting and PAYING EXTRA for ticket insurance if your claim will be denied when you try to use the insurance that you bought. Horrible. Will never buy ticket insurance again.

Well pleased!

You were extremely efficient in processing my claim! Thank you!

Customer service work the best

Customer service work the best. The claim has been completed successfully.

I wasn't able today make my concert for…

I wasn't able today make my concert for extremely personal reasons. And I was denied coverage. This is why people purchase this insurance, because life happens and shit happens. You need to do better.

Quick and fair payment

Quickly processed and thoroughly communicated.

Quick turn a round from submitting…

Quick turn a round from submitting claim to receiving refund.

We purchased the insurance

We purchased the insurance, but because of medical reasons, could not go. With the help of our travel agent, we filled out the paperwork, and soon received our refund.

Needed to cancel plane fare

My wife and I had scheduled a trip to Seattle, Washington for a visit to our grand-daughters 1st Birthday. I found out that I had throat cancer and doctors told me I could and travel or be around crowds of people. The doctors stated that it would be unsafe for me to be around people as they did not want me to catch anything they may have. Allianz insurance came through for me and refunded out plane tickets. Thank you Allianz, I am going to use you for any travel insurance I may need.

When my husband's injury resulted in…

When my husband's injury resulted in his inability to travel we were disheartened. However, I was able to travel with extended family on a trip that had been planned for about a year. Allianz responded in a kind and respectful manner to our claim and that is greatly appreciated. Thank you so much.

Nowhere near enough on claim payout

I feel like the money we spent was nowhere near compared to what the policy paid out on our claim. We are still out over $4,000 total. Will definitely use another company in the future as well as refer our clients through our travel agency to another company for travel insurance.

Great travel insurance

Scratched bumper, full payment!

I scratched our rental car's front bumper in Portugal. Although I had to send Allianz lots of details & photos through its website, the company paid my claim in less than 3 weeks. Along the way, Allianz sent me weekly updates. I'm fully satisfied with both the company's speed & full coverage! Grateful.