Allianz Partners USA

Responsive and timely

People at Allianz and their system was responsive; acknowledge the claim and provided the refund quickly.

Easy to apply for insurance payments

Easy to apply for insurance payments, but I paid for a taxi to get to doctors office and didn’t receive payment

I hope I did everything right

I hope I did everything right. Wanted a year of travel insurance as we are going to Australia and New Zealand. Short conversation to assure that I had it right.

This process was not clear and I…

This process was not clear and I reached out because my case was closed out without allowing me to add more items for the claim. I spoke to someone and emailed the customer service email address with additional information. I have not received any acknowledgement.

Proactive notifications

Proactive notifications. Honored payment for delayed flight. I didnt have to ask

Responsive and Reliable

Responsive and Reliable! Great service-worth investing in….

Great service.

This is the first time I had to use this service and is amazing, glad I got my insurance. Thanks.

Allianz helped me a lot and I'm very…

Allianz helped me a lot and I'm very grateful because unfortunately I couldn't travel, I was so sad because I didn't want a credit with American Airlines The insurance was very helpful and I will use it again for every trip

Insurance was easy to add and kept me…

Insurance was easy to add and kept me worry-free while traveling to Europe.

Uploading documents platform easy to…

Uploading documents platform easy to use but response can be quite slower than expected best to explain turn around time to be 20+ business days for reference

Communication is hard

Communication is hard. Agents are not available or their English is hard to understand. Even if you submit proof of everything you wont get the claim... also they take forever...

I received notification of my 100%…

I received notification of my 100% reimbursement within 24 hours of submitting the documentation on-line.

They provided outstanding customer…

They provided outstanding customer service. They always kept us informed. They went far and beyond.

Very user friendly

Very user friendly. Speedy response.

Sincere Service

Everyone was sincere and willing to help. The process of refund took a bit longer but I could feel that everyone was genuinely interested in helping. I ended up paying over a hubdred dollars of international call somehow for a long wait on line (although I used international collect call number given), but I could let it pass because the service reps were sincere and willing to help.

We had a medical issue

We had a medical issue, and it was easy to just send in the drs appointment and the details and the flight costs were quickly credited.

You processed claims fast as long as…

You processed claims fast as long as documents submitted completed. It’s great. Please keep up the good work. Thank you for your good service.

Allianz processed my claim quickly

Allianz processed my claim quickly. Two thumbs up.

Rapid response and quick payout.

Too long for resolution of case. Beware of making claim

Too long for resolution of case. You didn't waste any time taking my money