I’m very satisfied
Very easy to get enrolled, agent very friendly
About American Family Insurance
Data updated- Website
- www.amfam.com
- Category
- Money & Insurance
- Location
- United States · Madison
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 88% (22/25)
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Is American Family Insurance legit?
American Family Insurance (www.amfam.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
What people say
Haven't had much experience but what I…
Haven't had much experience but what I like most is they are close by. The people there were very nice.
So far so good
the personnel overall did a very good…
the personnel overall did a very good job
Agent was very helpful in making sure we had the correct coverage.
Agent was very helpful by making sure we had adequate coverage for our situation.
Great agents and the price was right
Great agents and the pprice was right
Great customer service
Great customer service. Friendliness and I felt that they truly care!
AF has offered so much more than my…
AF has offered so much more than my previous insurance carrier. For the price, I was able to get so much more and I now have piece of mind in knowing I have good insurance.
Great customer service
Great customer service, knowledge.
Am Fam saved me over $2000
Am Fam saved me over $2000! I could not believe it! Thank you!
Very friendly and…
Very friendly and courteous...knowledgeable...
The agent is caring and offered to us…
The agent is caring and offered to us exactly what we were looking for
He was awesome
Great experience and he was awesome
A real live person answered and was…
A real live person answered and was very helpful.
Perfect
Everything went very smooth, would definitely recommend!
Braedon Moeller was a great agent
Braedon Moeller was a great agent. He explained everything very well and I have good confidence in him in future events.
Corporate doesn't work well with local…
Corporate doesn't work well with local agents. It affects the service policyholders receive.
Great agent
Great agent. He worked hard to find coverages at a very good price.
Great product and service
My agent is great but didn't…
My agent is great but didn't communicate the price change before policy purchase
Reply from American Family Insurance2026-08-05
Thank you for reaching out to us. Our team would like to look into your feedback. Please visit: https://cloud.afemails.amfam.com/social-contact to share additional details with us.