American Family Insurance

Cate Cadotte was great!

Their teamwork helped us as it unfolded…

Their teamwork helped us as it unfolded in a home sale and a home buying experience. best prices, considerations and met needs timely, duing all of the moves.

Great service!

The agent was super helpful in getting us just what we needed and didn't try to push the extras!

Salley ATKINS,

I was eppelled with customer service and Salley Atkins.

The agent was great,straight forward

The agent was great,straight forward, easy to deal with. He answered all our questions and our concerns readily. Great experience!

Everyone i talked to was so great

Everyone i talked to was so great . Handles it all ,was able to save me money .

Friendly

Friendly, knowledgeable,professional . They made the switch easy

I really like working with our agents

I really like working with our agents. They are always thinking about or insurance needs, and very communicative.

Kevin and his staff were great in…

Kevin and his staff were great in getting our auto and homeowners insurance needs. Outstanding customer service and care.

Great Customer Service

Jorie was fantastic guiding me through the process

You provided me insurance ( bundled)…

You provided me insurance ( bundled) comparable to my previous carrier ( Farmers) at a considerably lower price. And the agent explained the new policy with clarity and patience. It was a pleasant and rewarding experience.

Ron and Lisa were very accommodating…

Ron and Lisa were very accommodating and everything was done in a timely manner. I would absolutely recommend, this agency in particular, to people.

It was a pleasant and easy transition

It was a pleasant and easy transition, to get new insurance. All our questions were answered clearly

Very helpful and persistent

Y'all were very polite and helpful with getting insurance set up with me. You answered questions and responded very quickly and so far have always done what you said you'd do. Y'all are very persistent which can also have it's faults because not all of us have constant access to devices or services to complete our end of the bargain as fast as Y'all, which is why I only gave you 4 stars. Keep up the great work though.

1 star

1 star Their client hit my car and they don’t want to cover everything that was damaged by their client that is not ok ever unhappy with they way they are handling this I won’t ever use them and don’t recomm...

I am 100% disabled veteran who…

I am 100% disabled veteran who sustained a traumatic brain injury while serving my country over seas. I used my VA home loan to purchase my home. I've been a very loyal customer of American Family Insurance for a little over a decade and I've never filed a single insurance claim. American Family Insurance has "TAKEN ADVANTAGE" of me and charged me for a basic home owners policy for over double what the average qoute is based off of all the other insurance companies. I wish I would have chosen another insurance company.

I contracted for home insurance at…

I contracted for home insurance at $80.00 then they doubled it and before I knew it was tripled, then it cost me to keep them from accessing my account and then the want to charge me $170.00 after the fact, even though I had asked them if what they were taking was for the whole year, "no it's $250.00 per month. I went with another $114.00/mo.

A blunt discussion

You have refused to discuss misleading comments and remarks, and less than forthright billing practices. This is not acceptable and the lack of discussion is especially worrisome. A business arrangement is supposed to be equitable for both parties and NOT just the major corporation. I will give you one more chance before I seek relief through other venues.

Don't, Just Don't, Find Another Insurance

If there was a lower rating, I would give them -10. American Family Insurance is supposed to be paying a claim. They have 3 times either issued an inappropriate check or mailed to wrong address. Hmmm. Yet the GAP insurance check was sent to the correct address and cashed immediately. This has been going on since with American Family and loan company since 04/09/2026 and it is now 07/02/2026, supposed 3 checks later. I have called the loan company several million times and emailed American Family Insurance Claims several times. They want me now to call the loan company for the millionth and one time instead of them fixing this issue like they should have the first time. They are fraudsters. I feel like I'm being held hostage, because this loan isn't being paid, off like they are pretending to do, yet they are not making it happen like they can. If the GAP insurance can pay their part, American Family Insurance could pay appropriately if they wanted. Do not get insurance with them, unless you want a huge headache.

Non-existent customer service for billing errors

Called to remove son when he got his own car/insurance. Weeks later, a new paper bill and online balance due still show old amount, though new, correct amount shown farther down the page. Attempting to call customer service # puts me in endless bot menu. When it finally realizes I want to speak to a human, tells me “sorry, no one is available, please try again later”. 3 times now over 2 days during normal work hours. And don’t even get me started about ever-increasing rates despite a perfect driving record and older, lower value car. This is the company Costco chooses for their insurance offering?!?