Amur Equipment Finance (www.amuref.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
KIRA did great and quick help with my request
Thank you for your feedback, Henry! We’re delighted to hear that Kira was able to assist you quickly and efficiently with your request. We truly appreciate your kind words and are grateful for the opportunity to work with you. Thank you for your business!
Jillian was a great help locating a title. Her customer service was incredible as well
Thank you for sharing your experience, TJ! We’re so pleased to hear that Jillian was able to help locate your title and provide such exceptional support along the way. We truly appreciate your kind words and are grateful for the opportunity to assist you. Thank you for your business!
Had a great experience with Andi, she helped me with what I needed, stress free.
Thank you for your kind feedback, Stefany! We’re so glad to hear that Andi was able to provide the assistance you needed and make the process stress-free. We truly appreciate you taking the time to share your experience and thank you for your business!
Andi assisted me with my contract. She answered my questions thoroughly and professionally. Thank you!
Thank you for sharing your experience, Kenya! We’re delighted to hear that Andi was able to assist with your contract and provide clear, professional answers to your questions. We truly appreciate your feedback and are grateful for the opportunity to work with you. Thank you for your business!
I've worked with amur (and other lenders) for many yrs. I can say, without doubt, they're A1. Blake is one of the best reps we've ever had, and Justin Wennekamp is BY FAR the best funder we've ever had the pleasure of working with. They're both super responsive, easy to work with, and most importantly know how to hustle through deals. In our field ease of business is everything and they certainly deliver!
Thank you so much for taking the time to share such incredible feedback, Marcello! We’re honored to have earned your trust over the years and are thrilled to hear that your experiences with our team have stood out among the many lenders you’ve worked with. We’ll be sure to share your kind words with Blake and Justin Wennekamp. Their responsiveness, dedication, and commitment to keeping deals moving are qualities we value greatly, and it’s wonderful to know they’ve made such a positive impact. Thank you for your continued partnership and for allowing us to be a part of your success.
Sandra was a great help. Fixed my issue right quickly.
Thank you for your feedback, Willie! We’re glad to hear that Sandra was able to quickly resolve your issue and provide the assistance you needed. We truly appreciate your kind words and thank you for your business!
Shellie was very helpful and courteous. She sent us a copy of our contract within minutes!
Thank you for sharing your experience, Laura! We’re pleased to hear that Shellie was able to assist you promptly and provide the documents you needed so quickly. We truly appreciate your kind words and are grateful for the opportunity to work with you. Thank you for your business!
Kira gave me quick responses and is very pleasant to deal with!
Thank you for taking the time to share your feedback! We’re delighted to hear that Kira was responsive and made the process enjoyable. Providing timely support and a positive experience is something we take great pride in. We truly appreciate your kind words and your business!
Amy was helping me on my problems I really appreciate her and was pleasure working with you guys thanks again.
Thank you so much for sharing your experience! We’re delighted to hear that Amy was able to assist you and help resolve your concerns. We truly appreciate your kind words and are grateful for the opportunity to work with you. Thank you for your business and for taking the time to recognize Amy’s efforts!
Jayde made my experience great. She is always so kind and willing to help me with whatever questions I have.
Thank you for your wonderful feedback, Becky. We’re so glad to hear that Jayde consistently makes your experience a positive one. Taking the time to answer questions and provide dependable support is exactly the kind of service we strive for. We truly appreciate your kind words and your continued business!
Hello Chris! Thank you so much for your feedback! We’re thrilled to hear you had a positive experience and felt well supported throughout the process. We truly appreciate your kind words and your business!
Worst loan I ever took. The website sucks you never know what your actual balance. If you request your balance you can only get once a year without paying $40 to see balance. They added insurance to equipment even though I have insurance. I wished I would have borrowed money from the cartel. DO NOT USE Amur FOR ANY LOAN!!!!!! I also think there are a-lot of fake reviews here there is No way there are so many 5 star reviews I’d give a zero rating if possible.
Thank you for taking the time to share your feedback. Jason. We’re sorry to hear that your experience did not meet your expectations. At Amur, we work hard to provide clear communication and professional service throughout the life of every contract. Equipment Protection charges may be applied when compliant insurance coverage is not maintained on financed or leased equipment. Prior to any coverage being placed, notifications are sent and customers are provided time to submit updated insurance information. These requirements and processes are in place to help ensure the equipment remains properly protected throughout the term of the agreement We would also like to clarify that Amur does not charge customers to request, review, or obtain their account balance information. Balance details can be provided at any time, and there are no limitations on customers contacting us for this information. We appreciate your feedback and will continue looking for ways to improve the overall experience we provide.
After all the customer support people I have spoke with Andi is by far the best person/ Customer support person I've dealt with so far. She is very kind and listens to your issues and goes above for you. 10 Stars for Andi..
Thank you so much for taking the time to share such thoughtful feedback, Henry! We’re truly honored to hear that Andi stood out and made such a positive impact on your experience. Providing compassionate, attentive support and going the extra mile for the people we work with is exactly what we strive for. We’ll be sure to share your amazing comments with Andi, she’ll be thrilled to hear them. Thank you again for your trust and your business!
Hello Haytham, we love hearing this—thank you! We’re so glad Andi made such a great impression. We truly appreciate your kind words and your business!
Kira did a fantastic job of resolving our issue in a favorable and timely manner. Her communication and follow-up were excellent.
We truly appreciate you taking the time to share this feedback! It’s great to hear that Kira handled your concern efficiently and kept you informed every step of the way. We’re glad the outcome met your expectations, and we’ll be sure to share your kind words with her. Thank you again for your business!
I want to share my experience with Amur Equipment Finance because I believe other truck owners and small business owners should be aware. Since I financed my trailer/equipment with them in 2022, the equipment has been continuously insured with Progressive. I have proof of insurance, account statements, and documentation showing that coverage has been active from day one through today. Despite this, Amur is charging me additional insurance-related fees, claiming that there were periods when they did not have valid proof of insurance on file. What concerns me is that they have not provided exact dates, have not clearly explained what document was rejected, or why it was considered unacceptable, yet they still insist on keeping these charges on my account. My question is simple: if the equipment was insured from the beginning and they had specific insurance requirements, why was I not notified immediately instead of allowing charges to accumulate over time? As a customer, this feels unfair and lacks transparency. I have requested a full audit of my account and a detailed explanation of every charge. I am sharing this so that other business owners carefully review their contracts, keep all of their documentation, and pay close attention to any insurance-related charges on their accounts.
Hello Roberto, Thank you for taking the time to share your concerns and experience. We understand how frustrating insurance-related charges can feel, especially when you believe coverage has been maintained continuously. At Amur, maintaining valid insurance coverage on financed equipment is a contractual requirement, and we do make efforts to proactively reach out when proof of insurance is missing, expired, or does not meet the required coverage standards. In some situations, charges can occur not because coverage did not exist, but because we did not receive acceptable documentation. That said, we understand the importance of transparency and clear communication. We want to ensure you have a full understanding of any charges applied to your account and the reason behind them. We appreciate you maintaining your insurance records and bringing your concerns forward. Our goal is always to work collaboratively with our customers and provide as much clarity as possible throughout the process.
Thank you for your feedback, Carmen! We’re glad to hear you were able to get the information you needed quickly and efficiently. We truly appreciate your business and you taking the time to share your experience!
Andi, was great! Kind with a pleasant voice and got the job done quickly.
Thank you for the wonderful feedback, Kyle! We’re so glad to hear that Andi provided such a pleasant experience and was able to take care of everything quickly and efficiently. We truly appreciate your kind words and your business!
Johnel is a valuable asset to your company! I have been fortunate to speak with her on 2 occasions when I called customer service/support. She was remarkably helpful and above all very polite and kind!
Thank you so much for your thoughtful feedback, Tami! We’re delighted to hear that Johnel made such a positive impression during your interactions with our team. Providing helpful, respectful, and compassionate support is something we value greatly, and we’re proud to have team members like Johnel representing us. We truly appreciate your kind words and your business!
Very helpful
Hello Carl! Thank you for your feedback! We’re glad to hear you had a positive experience and received the assistance you needed. We truly appreciate your business!
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