AppliancePartsPros.com (www.appliancepartspros.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 81% of negative reviews. Last updated 2026-08-10.
What people say
L
Luis Mesa · 1 review · Experienced 2026-07-10 ·
★★★★★
Company shipped and delivered parts I ordered!!
This company shipped and delivered what I ordered! During the first purchase, I spoke to a live U.S. representative to make sure I was ordering the correct part. For my second purchase I placed the order on their website. It was an easy purchase process.
Reply from AppliancePartsPros.com2026-07-29
We’re glad both of your orders arrived as expected and that our representative helped you identify the correct part for your first purchase. It’s also great to hear that your second order was easy to complete through our website. Thank you for continuing to choose AppliancePartsPros.com for your appliance repair needs!
D
DENNIS · 4 reviews · Experienced 2026-07-24 ·
★★★★★
I was sold a used ice maker with rust…
I was sold a used ice maker with rust stains all in the ice tracks was talking to someone via text on their site they said they were going to transfer me after telling me they only sell new parts and then no one ever answered me again this is after I gave them good reviews after buying the part because I thought they had a nice setup but I see now I was wrong well done appliance part pros appreciate you selling me a used stained not working ice maker how you have such good reviews is beyond me
Reply from AppliancePartsPros.com2026-07-28
We sincerely apologize for the unacceptable condition in which your ice maker arrived and for the lack of follow-up after your chat transfer. Please know that we only sell new, unused parts, and we will investigate both the condition of the item and the chat transfer issue to help prevent this from happening again. We will be reaching out to you directly to rectify the situation. We appreciate the opportunity to make this right and hope to continue serving your appliance parts needs.
A
Al Green · 1 review · Experienced 2026-07-24 ·
★★★★★
Lid Lock Mechanism for GE Washer
I needed a new lid lock mechanism for my GE washer and after searching another online retailer that sells everything I wasn't warm and comfortable I would get part that fits or would work. I found AppliancePartsPro and they had an outstanding website, It told me my mechanism was replaced with another part number, and verified it would fit my washer. I ordered it standard shipping yesterday and much to my joy it was delivered today, basically overnight. It came with great instructions including pictures, it took me about 15 minutes to install the new part and the washer was fixed and working fine. Couldn't be happier with the company and they will be my "go to" for appliance parts in the future.
Reply from AppliancePartsPros.com2026-07-29
We’re thrilled that our compatibility tools helped you confidently find the correct replacement lid lock for your GE washer. It’s wonderful to hear the part arrived the next day and that the illustrated instructions made the repair quick and successful. Thank you for choosing AppliancePartsPros.com and making us your go-to source for future appliance repairs!
E
Elizabeth McGrath · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Easily found parts for a dishwasher
Easily found parts for a dishwasher. Easy to order.
Reply from AppliancePartsPros.com2026-07-29
We’re glad you were able to quickly find the dishwasher parts you needed and place your order with ease. We work hard to make the entire ordering process simple and convenient. Thank you for choosing AppliancePartsPros.com!
The experience of ordering was just fine, The shock of the price was phenomenal. But the again, this is America and this is how business works.
Reply from AppliancePartsPros.com2026-07-28
We’re glad the ordering process went smoothly, though we understand your disappointment with the price. We appreciate your honest feedback and will share your concerns with our team. Thank you for choosing AppliancePartsPros.com for your appliance part needs.
Hi, I made a return well over 10 days ago and haven't heard anything back regarding my refund. My experience with your company has not been good. Was very disappointed when I received my part and it was disgustingly dirty, greasy, and had food particles all over it. This is why I decided not to install it and instead return it. Now over 10 days and have not received my refund. Do not order from them. They are a scam!!!!
Reply from AppliancePartsPros.com2026-07-28
We sincerely apologize for the unacceptable condition in which your part arrived and for the frustration caused by the refund delay. Please know that we only offer new, unused parts, and returned items undergo an inspection process that typically takes 15–20 business days. After further review, we confirmed that your order has since been refunded. We regret this experience and hope to have the opportunity to serve your appliance parts needs better in the future.
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W Garton · 1 review · Experienced 2026-07-22 ·
★★★★★
The site is very helpful
The site is very helpful, videos are easy to follow. I've repaired several appliances with the help of the videos. The parts arrive fast.
Reply from AppliancePartsPros.com2026-07-29
We’re delighted that our helpful website and easy-to-follow videos have supported you through several successful appliance repairs. It’s also great to know your parts have arrived quickly. Thank you for repeatedly choosing AppliancePartsPros.com for your repair needs!
d
david · 3 reviews · Experienced 2026-07-21 ·
★★★★★
Look up the parts and find it quickly…
Look up the parts and find it quickly and easy to order online.
Reply from AppliancePartsPros.com2026-07-29
We’re glad you were able to find the parts you needed quickly and place your order with ease. We work hard to make online appliance repair shopping simple and convenient. Thank you for choosing AppliancePartsPros.com!
B
Brian Mull · 1 review · Experienced 2026-07-21 ·
★★★★★
Easy read diagrams making the parts I…
Easy read diagrams making the parts I need simple to find and the prices of OEM parts were in line with the after market prices.
Reply from AppliancePartsPros.com2026-07-29
We’re glad our easy-to-read diagrams helped you quickly identify the right parts. It’s also great to hear you found our OEM pricing competitive with aftermarket options. Thank you for trusting AppliancePartsPros.com with your repair needs!
In the past year or so I have ordered several parts, each for different reasons. I have had no issues with parts not matching nor delivery being an issue.. in fact if I have any issue with this company as things stand, its that I can't really complain about anything. You order, its correct, it fits, it works, and arrives on time.
There was a time when that was just a given, but these days its a real blessing.
Reply from AppliancePartsPros.com2026-07-29
Thank you for sharing your experience with us. We’re delighted that each part has arrived on time, fit correctly, and worked as expected. Reliable service should be a given, and we truly appreciate your continued trust in AppliancePartsPros.com for your appliance repair needs.
c
customer · 4 reviews · Experienced 2026-06-29 ·
★★★★★
Products are good poor return polivy
Products are good, but awful return policy. Ordered the wrong agitator. When I opened the box noticed it was wrong and never took it out of the box. Order a new one that fit perfect. Sent the old one back either a $12.99 label sent from company which was fine. Much cheaper than usps. I sent it back and they received it on 6/29. Almost a month, still waiting for refund. If you call their customer service get ready to hang on the phone for over an hour. It is too bad because they sell a good product but give you a hard time with return.
Reply from AppliancePartsPros.com2026-07-30
We’re very sorry for the frustration and understand how concerning it is to wait this long for your refund. Once a returned item is delivered with the appropriate return form, the inspection and processing period can take up to 15–20 business days. We have tried to contact you to verify your order information and provide additional assistance but have been unable to reach you. Please feel free to call or email us so we can help, and thank you for choosing AppliancePartsPros.com.
A
April Menke · 2 reviews · Experienced 2026-07-19 ·
★★★★★
Fast delivery great customer service Ty
Reply from AppliancePartsPros.com2026-07-29
We’re glad your order arrived quickly and that you received great customer service. Providing a smooth and dependable experience is always our goal. Thank you for choosing AppliancePartsPros.com!
J
James Halay · 1 review · Experienced 2026-07-18 ·
★★★★★
Good and easy to use
I liked the talking heads helping me diagnose the problems and then the easy link to the repair parts.
Reply from AppliancePartsPros.com2026-07-29
We’re glad our diagnostic videos helped you identify the problem and easily find the repair parts you needed. Making appliance repairs simpler and more approachable is exactly what we aim to do. Thank you for choosing AppliancePartsPros.com for your repair needs!
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Gary Demarest · 1 review · Experienced 2026-07-17 ·
★★★★★
Fast delivery and it was the right…
Fast delivery and it was the right burner for a 30 year old stove
Reply from AppliancePartsPros.com2026-07-29
We’re glad we could help you find the correct burner for your 30-year-old stove and deliver it quickly. Keeping a dependable appliance working is always a rewarding repair. Thank you for trusting AppliancePartsPros.com with your appliance parts needs!
C
Cheri Manus · 1 review · Experienced 2026-07-17 ·
★★★★★
The website was very easy to use with…
The website was very easy to use with parts description and video of parts and how to install and ID numbers.
This made it very easy to identify the parts needed without wondering if you were ordering the right part.
The to do videos big plus!
Reply from AppliancePartsPros.com2026-07-29
We’re delighted that our detailed part descriptions, identification numbers, and installation videos made it easy to find the correct parts with confidence. It’s wonderful to know the how-to videos were especially helpful with your repair. Thank you for choosing AppliancePartsPros.com!
J
John Del Debbio · 1 review · Experienced 2026-07-16 ·
★★★★★
FAST
FAST, EFFICIENT AND EASY TO UNDERSTAND
Reply from AppliancePartsPros.com2026-07-28
We’re delighted to hear that your experience was fast, efficient, and easy to understand. Making the ordering process simple and convenient is always our goal. Thank you for choosing AppliancePartsPros.com for your repair needs.
J
Jack · 4 reviews · Experienced 2026-07-15 ·
★★★★★
Ordered on a Saturday with 2-day…
Ordered on a Saturday with 2-day shipping, expecting it to ship Monday and arrive Wednesday. It didn’t actually ship until Tuesday, pushing delivery to Thursday — a full day later than promised. I had a flight connection arranged around the Wednesday delivery, and the delay caused me to miss it. If 2-day shipping doesn’t start counting until the part actually leaves the warehouse, that needs to be made clear at checkout, because as sold it reads as a delivery guarantee, not a transit-time estimate. Disappointing experience for something I was relying on for time-sensitive travel plans.
Rep basically said….”Oh well”…
Reply from AppliancePartsPros.com2026-07-29
We sincerely apologize that your order did not ship on Monday as promised and for the disappointing response you received. After reviewing the order, it was placed with standard shipping, which typically takes 3–6 business days, and it was delivered within that timeframe. However, we understand the delay caused significant inconvenience, so we have issued a 20% discount on your order. Thank you for bringing this experience to our attention.
S
Susan Perez · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Always can find what I need
Always can find what I need. Fast delivery!
Reply from AppliancePartsPros.com2026-07-29
We’re glad you can always find the parts you need and receive them quickly. Providing a dependable selection and fast delivery is what we strive for. Thank you for continuing to choose AppliancePartsPros.com!
B
Bee · 2 reviews · Experienced 2026-07-13 ·
★★★★★
Great price, fast delivery
Great price, fast delivery!
Reply from AppliancePartsPros.com2026-07-29
We’re happy to hear you were pleased with the price and speedy delivery. We appreciate your business and thank you for choosing AppliancePartsPros.com!
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Philip Addabbo · 1 review · Experienced 2026-07-13 ·
★★★★★
Stan
Had my product, easy to understand video
Reply from AppliancePartsPros.com2026-07-29
We’re glad we had the product you needed and that the video was easy to follow. We appreciate your feedback and are happy we could make your repair easier. Thank you for choosing AppliancePartsPros.com!
