AppliancePartsPros.com (www.appliancepartspros.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is good. 84% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 81% of negative reviews. Last updated 2026-08-10.
They gave me complete directions for solving my problem ,and also directions for accomplishing the repair.
We’re glad our troubleshooting information and repair instructions helped you solve the problem and complete the repair. Making appliance repairs easier and more manageable is exactly what we strive for. Thank you for choosing AppliancePartsPros.com!
Always a pleasure dealing with AppliancePartsPros.com, past, present and future
We’re delighted to hear that every experience with AppliancePartsPros.com has been a pleasure. Your continued trust and loyalty mean a great deal to us. Thank you for choosing us for your appliance repair needs, and we look forward to serving you again in the future!
Had the information I needed to help locate the parts and got them shipped right away. Very reliable and will recommend them to others.
We’re glad our information helped you locate the correct parts and that they shipped promptly. Your recommendation means a great deal to us. Thank you for trusting AppliancePartsPros.com with your appliance repair needs!
I ordered a part on the phone on a Friday, I was told by representative it would ship on Monday, I called them back 10 minutes after I ordered to cancel and representative told it had already shipped and if I wanted to cancel I had to pay for return shipment. What kind of company is this and why are they allowed to conduct business like this.
We sincerely apologize for the frustration surrounding your order and cancellation request. We attempted to contact you for additional order information so we could review what occurred, but we did not hear back. We would be glad to review the order and return details and assist further, so please give our customer service team a call at your convenience.
Thank you! We’re delighted to hear that you had an excellent experience. We appreciate you choosing AppliancePartsPros.com for your appliance repair needs.
We’re glad to hear you found our website easy to use. We work hard to make finding and ordering the right appliance parts as simple as possible. Thank you for choosing AppliancePartsPros.com!
Do not buy from this company. They do not give you quick delivery. Use Amazon for quicker delivery. . Parts are extremely expensive. Terrible company.
We sincerely apologize that your experience did not meet your expectations, particularly regarding delivery time and pricing. We offer several shipping methods based on location, with over 98% of orders arriving within the selected timeframe, and our flat-rate shipping remains the same regardless of package size or the number of parts ordered. Our parts are priced competitively, and we provide a one-year warranty and a 365-day return policy that may not be available through other retailers. We hope to have another opportunity to serve your appliance repair needs in the future.
The website, and the parts selection is superb. So why the 3 star? Shipping ! If I am purchasing "spare" parts, why should my only shipping option out here in Hawaii be FEDEX? My spare parts cost $29, but the shipping costs $34. This is terrible. There is no reason to limit shipping to FEDEX, the cost is crazy, as the parts are very lightweight and easily ship in a USPS Priority Mail, for $12. Appliance Parts Pros needs to fix this, as I have been a good customer for many years, and I have made this suggestion to them during various phone calls, but still, no action is taken to improve the customer experience.
We’re glad you found our website and parts selection helpful, but we sincerely apologize for the limited and costly shipping options available to Hawaii. We understand how frustrating it is when shipping costs exceed the price of lightweight parts, and we appreciate your feedback regarding USPS Priority Mail. Thank you for being a valued customer and giving us the opportunity to improve.
UPDATE (7/28/2026): I received a call out of the blue from a supervisor, Walt, who said he read the notes in my file. He apologized for the confusion and issued me a refund for the incorrect part. He did not mention this review or ask me to change anything. I am therefore updating my review from one to four stars and will give Appliance Parts Pros another chance next time I need parts. ORIGINAL REVIEW: After entering my model number, I found the heating element I needed for my dryer in the listed parts. Upon selecting it, the page displayed a box that said, “Frequently Bought Together” and listed two other items with the heating element. Since I had the dryer apart and it is around 18 years old, I clicked the “Add to Cart” button to purchase the additional two parts. After putting one screw through the bracket on one of the frequently bought together parts, I noticed it was slightly different than the one in my dryer, so I looked up the part number and realized it wasn’t for my dryer. I called customer service and spoke with Samantha who confirmed the part indeed was not for my model and that since I had “installed” it, it couldn’t be returned. I didn’t understand why after entering my model number, their website displayed parts that were for a different model without any indication that I needed to confirm the parts matched my model. She informed me that they were in a box labeled frequently bought together and nothing in the box indicated whether or not they fit my particular model. This is deceptive in my opinion and I will no longer be purchasing parts from Appliance Parts Pros.
We sincerely apologize for the confusion and frustration this caused. You are correct that when items appear under “Frequently Bought Together” after you have entered your model number, it can reasonably give the impression that all of the displayed parts are compatible with your specific appliance. A customer service rep will reach out to discuss the matter in more detail. We are also reviewing how these recommendations are presented on our website so customers are more clearly informed when compatibility must be verified. Thank you for bringing this to our attention and giving us the opportunity to make this right.
Appliance Parts Pros is doing pretty much everything well. The part selection process from search to payment is trouble free. I had to return a part ordered in error and that process was equally as simple. Great job, APP!
We’re delighted that everything from finding and purchasing your part to completing a return was simple and trouble-free. Providing a smooth experience at every step is exactly what we strive for. Thank you for choosing AppliancePartsPros.com—we truly appreciate your support!
I got through to the AI which sent me to a real human who was efficient and got me the part within about 2 min research. The diagram I had didn't have the #4 part in the list of avail. parts, but SHE got it right out. I am thrilled as I have researched companies, including the manuf. website with promises of calls back, etc. and NO LUCK, ALSO this is $50 less than any I could find and that was a LOT of work researching.
We’re delighted our team member quickly identified the missing part and helped you complete your order after such a frustrating search. It’s also wonderful to hear that we could offer it at a significantly better price. Thank you for choosing AppliancePartsPros.com—we’re thrilled we could help!
Website easy to navigate. Extensive parts selection.
We’re glad you found our website easy to navigate and appreciated our extensive selection of appliance parts. Making it simple to locate the right part is important to us. Thank you for choosing AppliancePartsPros.com for your repair needs!
Never been disappointed. Found parts no other business has. Video tutorials are straight forward. Maintained LG Fridge, rebuilt LG dryer when bearings failed and repaired water inlets on LG washer.
We’re thrilled to hear we’ve consistently helped you find the parts and straightforward tutorials needed to maintain and repair your LG appliances. It’s impressive that you’ve tackled everything from refrigerator maintenance to rebuilding a dryer and repairing a washer. Thank you for continuing to choose AppliancePartsPros.com for your appliance repair projects!
Super easy to find parts using parts diagram. Super easy to checkout.
We’re glad our parts diagrams made it easy to find exactly what you needed and that checkout was just as simple. We work hard to make the entire ordering process quick and convenient. Thank you for choosing AppliancePartsPros.com for your appliance repair needs!
I ordered a part for my kegerator and it arrived quickly and the price was fair. The problem happened when I tried to return the part. The part was not the issue with my kegerator and I began the return process. That's when I read their return policy. It states that the part is inspected upon return. If the part is used, hooked up, or even tested in any way, the part is disposed of and no refund is issued. This is entirely unacceptable and a waste. I explained this to the return chat agent, but the agent did not care. I explained that in their logo it states that they are "Helping do it yourself," and the website states "365 days for hassle free returns." The part is perfectly good, but just has scuff marks on the terminals. I will be keeping the part so it's not like I simply burned 200 dollars in my backyard. Two stars because the deliver was quick and the right part, just not needed after all.
We’re sorry the part did not resolve the issue with your kegerator and understand your frustration with the return policy. While we offer 365-day returns, parts that have been installed, connected, or tested cannot be accepted because we must protect customer safety and ensure no one receives a used or potentially defective part. We appreciate your feedback and are glad the correct part arrived quickly, and we thank you for giving AppliancePartsPros.com an opportunity to assist with your repair.
Quick and easy way to search and find parts for my dishwasher repair. Instructional videos are nice for DIY repairs.
Horrible customer service. Received a defective part which was visible to the naked eye (obviously bent prong). tested on multimeter - no connection found. Called customer service and waited 35 mins for no one to answer (2-3pm on a wednesday). First customer service agent I spoke to was very nice and professional (after the long wait I finally opted for a call back). The second agent was ridiculous. He requested a large amount of personal data. Someone could potentially be pretending to be me that they received the defective part...? This was the 4th phone call, and I sent 2 emails. Dealing with this issue took up hours of my day. In addition, my dryer is still broken - laundry room in disarray. I was able to order a genuine new part and a backup generic part for cheaper than the one part at Appliance Parts Pro. Both should arrive before Appliance Parts second order was expected to. I am a female with a very female name - it's hard not to wonder if they intentionally sent a defective part hoping I wouldn't notice. Once you install the part, you can no longer return it. From their website: "What can I return? We will gladly offer a full refund minus shipping costs on products that are new and have not been installed or show signs of installation. Yes, even electrical parts that have not been installed or showing signs of installation. All items must be returned in original packaging. This includes retail boxes, packaging and all accessories originally included with the shipment." They didn't seem to care about the inconvenience they caused me based on their actions. I quick look at the item and you could see the bent prong. I was told I would receive an email confirmation and a full refund (no email as of yet about 40 mins since) and way too early to tell if they will send the refund. The second customer service agent, Bryan, hung up the phone on me... I will not be a customer in the future. Plenty of other options.
I have ordered many different parts for different appliances. Always fast shipping, reasonable prices, great troubleshooting and informative videos! I highly recommend this company!!!!
Thank you for your continued trust and enthusiastic recommendation! We’re thrilled that our fast shipping, fair prices, troubleshooting resources, and repair videos have consistently helped with your appliance repairs. We truly appreciate you choosing AppliancePartsPros.com time and again!
you had what i was looking for
Ordered a new touch pad for my Samsung range. Ordered it on May 13th. When I ordered it they said it would take 4 to 5 days for the part to be delivered. I never received the item, the FedEx tracking stalled out on June 5th. Inquired with customer service about the location and delivery time for the part. Customer service could only say that I need to wait up to eight weeks for the FedEx delivery. As of June 29 the the item still has not been delivered and they refuse to provide a refund. Stay away from this company as they do not deliver the products ordered and refuse to refund the purchase price.
102 reviews matching