Great customer service and easy to use…
Great customer service and easy to use app from Google Play Store.
About Asurion
Data updated- Website
- www.asurion.com
- Category
- Electronics & Technology
- Location
- United States · Nashville, TN
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (22/23)
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Is Asurion legit?
Asurion (www.asurion.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
Very professional and helpful
Within just a couple of minutes of starting the chat session, my agent was able to file a claim on my behalf, and give me the details on how it would be resolved. The agent was very professional, helpful and efficient, and I greatly appreciated the service.
Was supposed to have a tech come out…
Was supposed to have a tech come out TWICE, 1st time never showed up 2nd time was supposed to be there between 11-1. 1245pm heard nothing. Called and sat on phone for 30 min telling me not coming stuck in parking lot because of construction. Terrible service. I pay for insurance and this is how they treat a customer. Never again. Shit service thru ATT
Reply from Asurion2026-07-23
We sincerely apologize for the frustrating experience you've had with our service. It's disappointing that your technician appointments were missed and that you were left waiting without proper communication. This is certainly not the level of service we aim to provide, especially for a valued customer like yourself. We understand your disappointment and regret that we failed to meet your expectations. We will be happy to speak with you further. Please feel free to email us at [email protected] including your name, phone number, and carrier. Thank you.
Children tablets #1
Thank goodness, I spoke to a gentleman named Phil from Asurion, who was finally able to help me today in the process of getting my grandson a replacement tablet. I was unable to reach the manufacturer as they initially directed me to do and I was glad when I reached back out to them it was quick and easy, so thanks Phil for all your help at Asurion.
不要等待
别等了。只要得到阿苏里安。超级简单而且超级乐于助人的员工。他们从来没有失望过。我从来不从亚马逊购买任何没有添加保修的东西。东西会在 2 到 3 年内出现故障，您的保修投资将获得最大回报。即使你不小心打破了它，他们也会覆盖它。
Simple
Simple, thorough and fast. And Danna was fantastic!
Was stressing reactiving my cell phone
Was stressing reactiving my cell phone. Reached out to Asurion's chat support online and OMG, they resolved my issue quickly and without any wait. Easiest I have had it in 4 days.
The worst service I’ve ever had
The worst service I’ve ever had. Frustrating process to get your TV fixed. The website always has issues. I had to call them more than 10 times during 5 months and spend hours on the phone. Complete waste of time and energy
Reply from Asurion2026-07-22
We sincerely apologize for the frustrating experience you've had with getting your TV fixed. We understand how disheartening it is to spend so much time and effort on the phone and encounter website issues. We'd like to look into this further for you. Please email us at [email protected] including your name, phone number, and claim number. Thank you.
I have only had but great experiences…
I have only had but great experiences so far with Asurion! Filling a claim was easy, thank you!
Stress free claim filing
Filing a claim is usually stressful, so I've been told, but it was so easy and stress free. Richie was very helpful and filed my claim in minutes! I will buy all my protection plans from them if I can.
Smart Watch Died
My smart watch gave out and so I contacted Asurion. I used chat to file my claim. I answered a few questions for procesing and about the issue.It was super easy, quick and informative!
Chrise was very helpful and and was…
Chrise was very helpful and and was very efficient.
Satisfaction guaranteed!
Asurion fulfilled the issues I had with Bambu Labs. They were giving me nothing but the run around with the problems I had with my printer. The second chat I had with Asurion, they started the claim and issued instructions to return the printer and get my refund. This is the first claim I've had with them and I have several other products I have warranted with them. I will continue to use them. ⭐️⭐️⭐️⭐️⭐️
My representative was very helpful
My representative was very helpful, professional and friendly. Resolved my problem quickly. 10 out of 10.
Experience was quick and easy customer…
Experience was quick and easy customer service is friendly and very welcoming
Assurion is GREAT to work with!
A big shout-out to the person who resolved a bad fan gone bad in the midst of a heat wave! It was very simple and pain-free! And all done in a few minutes. Assurion is worth every penny you spend to insure your products will be covered - without a hassle!
The rep was very professional and…knowledgeable.
The rep was very professional and knowledgeable about her job. Everything went smoothly and painless.
I didn't have to wait long at all
I didn't have to wait long at all - less than a minute actually. Once I was connected with a service representative, it was extremely fast to obtain a resolution. All the information I needed was provided to me so I could proceed with the next step of my claim
Excellent customer service
Excellent customer service. I was able to chat with a support person who took care of my claim in a prompt and friendly manner. I have used Asurion policies on my Amazon purchases and cell phones and my experience has always been very positive.
The importance that they try to resolve…
The importance that they try to resolve my problems