They are worth it: by whenever you can
They are worth it. Experience with a claim was very positive and with an actual human being. Top notch.
About Asurion
Data updated- Website
- www.asurion.com
- Category
- Electronics & Technology
- Location
- United States · Nashville, TN
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (22/23)
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Is Asurion legit?
Asurion (www.asurion.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
Great Service
Laura was very helpful, friendly and understanding!
I tried to rectify the problem myself
I tried to rectify the problem myself, to no avail. I contacted Asurion as a last resort. The representative couldn't have done more for me than he did.The entire process took about 10 minutes. I couldn't be more satisfied with the whole experience. I purchased quite a few of these contracts in the past. This is the first time I had to use it. It's nice to know I spent my money wisely.
Technician was able to give me clear…
Technician was able to give me clear instructions on how to solve my problem and worked patiently with me.
Very polite and professional
Very polite and professional. Was done in a timely manner.
Easiest insurance company ever!!
Easiest insurance company ever!!! I will continue to work with Asurio. Whenever possible. Thank you!!
Asurion must pay for these good reviews…
Asurion must pay for these good reviews because I can't imagine that many people have a good experience with this company. My iPhone 13 pro max had a cracked back glass. I pay $50 a month for 3 phones to be insured. The policy says UNLIMITED REPAIRS for cracked screens and back glass. I put in a claim. They said, "Great. We'll send you a new phone. That'll be $250 for the deductible" What? I don't want a new phone. I just want the back glass repaired. They say, "Oh, we don't repair THAT phone. (peasant)" I know for a fact I can get this repaired for $50 but they wouldn't be able to get $250 from me if they repaired it. AT&T told me that Asurion is a monopoly so they can do that. I canceled my coverage right away. What am I paying them for? Edit to add. Their response is a bit of a joke. They make it a huge deal to say they will repair UNLIMITED screens before you sign up. Yeah, it’s unlimited. Except when it isn’t. Which I suspect is always. Do yourself a favor. Sign up for Apple care or something similar for Android. Do not use this company. They become all understanding when you complain to trustpilot but I bet you dollars to donuts, if I reached out to them again, they’d have the same swarmy attitude. And why not, they think you have no other choice.
Reply from Asurion2026-07-24
We're truly sorry to hear about your frustrating experience with your recent claim. We understand your disappointment when the repair option you expected wasn't available. Unfortunately, screen repair options are not guaranteed to be available. The service is based on inventory, location, and available technicians. We will be happy to take a further look into your claim. Please feel free to email us at [email protected] including your name, phone number, and carrier. Thank you.
Right now I would be fit to be tied if…
Right now I would be fit to be tied if it weren’t for finally getting a tech support person who gave me options! I have been passed back and forth from claims to support with no real support and asked to file a claim while I already have a claim. Support just wanted to dump the call! I was finally told an expert would call me. He left me a voicemail saying look it up on line!!! Really!!!!! This is an expert in tech support!!!! I think he needs to go back to being a none expert and send Rosalie from staples to do his Expert job.
Reply from Asurion2026-07-24
We appreciate you sharing your recent experience with our support process. We are very concerned to hear about the difficulties you encountered, especially being transferred between departments and the unhelpful response from the expert. We are actively reviewing our internal procedures to ensure our customers receive consistent and effective assistance. Your feedback is invaluable as we work to improve our service and prevent similar situations for others. We will be happy to speak with you further. Please feel free to email us at [email protected] including your name, phone number, and carrier. Thank you.
Customer service was excellent with the…
Customer service was excellent with the life support very pleased
Best service I’ve had in quite some time.
First of all I needed to use the insurance that I got through AT&T due to one of my phones being dropped in the toilet. The coverage was through Asurion and I received the phone replacement within two days as I successfully got the old phone information transferred to the new one I accidentally deleted the eSIM so I needed to use the chat that came with the replacement phone. The gentleman that helped me was Ryan and he made it very easy to get a new eSIM set up so I could finish getting my daughter‘s phone set up. He then talked me about another program that they have called home protect that will protect all of my TVs, computers, gaming systems, AirPods, tablets, laptops that I have and ones that I get in the future. Best part is, I got it for only $25 plus tax each month and had it added to my AT&T bill. If I could give them more than a 10 out of 10 I would, and I highly recommend using Asurion to protect your items.
Great Customer Service
Never had to wait on the phone for a customer service representative. Everyone I talked to was very courteous and helpful. Highly recommend Asurion
Asurion is my extended warranty
I always used to pay for the extended warranty on appliances but once I paid for it I had my receipt but the store wouldn’t honor it. So I called the manufacturer and I had to pay for the repair. While the repair person was there I asked if they offered a contract and he said yes so I signed up. Now I never buy the extended warranty from the store. I have your coverage I rely on.
I had to file a claim with Asurion for…
I had to file a claim with Asurion for my Shark vacuum after I noticed the power cord had become spliced. Since it’s an electrical issue, I didn’t feel comfortable continuing to use it. The claims process was incredibly easy from start to finish. Asurion responded right away and quickly offered to have my vacuum repaired. The entire experience was smooth, hassle-free, and gave me peace of mind. I’m very happy with how quickly and professionally my claim was handled.
The agent Marygold
The agent, Goldie, who assisted with my claim was extremely helpful and got the claim processed even though I was having problems trying to do it online.
Sam was extremely helpful
Sam was extremely helpful in completing my phone set up. He was friendly and very patient with this non-tech savy customer here. Thank you so much!
Claims
When I needed to file a claim it was fast easy and friendly people assisting me with my claim
Juan was very helpful
Juan was very helpful, great service.
Great service and communication using…
Great service and communication using UbreakIFix at Dale Mabry location - highly recommend Jamie and Team.
Easy claims process and great customer…
Easy claims process and great customer service
我的窗户空调停止工作
我的窗式空调停止工作。幸运的是，我通过亚马逊购买了 Asurion 保护。我与他们的经纪人丹尼斯进行了实时聊天。五分钟内，我就收到了电子礼品卡的全额退款。事情再简单不过了。没有冗长的解释，只有超出当今社会常态的优质客户服务。我印象深刻。