替代品
Asurion 使该过程易于使用，并且您无需成为 IT 技术人员即可安装和运行手机，这真的很棒。
About Asurion
Data updated- Website
- www.asurion.com
- Category
- Electronics & Technology
- Location
- United States · Nashville, TN
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (22/23)
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Is Asurion legit?
Asurion (www.asurion.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
我在 Asurion 度过了一段美好的经历
我在 Asurion 度过了一段美好的经历。我给5+星。我免费更换了我的 macbook pro 屏幕和 ipad 屏幕（每月费用除外）。就我而言，伟大的公司提供优质的服务。
我很少留下负面评论
我很少留下负面评论，但我对 Asurion Home+ 的体验非常令人失望。 6 月 9 日，我将电脑送去维修。一个多月后，我仍在寻求更新，致电客户服务部门，并从一位代表转到另一位代表，几乎没有任何进展。很明显，阿苏里安的维修过程严重缺乏后勤规划和沟通。 最令人沮丧的是，客户服务甚至无法直接联系维修机构，他们只能发送电子邮件并等待回复。作为客户，我应该继续等待，而似乎没有人能够提供答案或推进我的索赔。每通电话都会得到不同的解释，并承诺有人会“跟进”。 经过一个多月的拖延后，Asurion 向我提出了买断，这远不足以取代我的同类触摸屏一体机。保护计划应该让您恢复到损失之前的状态，而不是让您无法更换您所支付的保险费用。 我付了钱是为了内心的平静，但收到的却是数周的不确定性、沟通不畅，以及一份更像是最大限度地降低 Asurion 成本的方式，而不是公平地补偿客户的报价。 如果您正在考虑 Asurion Home+，请了解，如果您的索赔变得复杂，您可能会在透明度极低的情况下等待数周，结果却收到不反映更换设备成本的买断。根据我的经验，我不推荐这项服务。
Reply from Asurion2026-07-30
We are truly sorry to hear about your incredibly disappointing experience with the repair process and the communication issues you encountered. We understand your frustration with the delays and the difficulty in getting clear updates. We regret that the buyout offer did not meet your expectations for replacing your device. We appreciate you sharing your candid feedback, as it helps us identify areas for improvement in our service and customer support. If you have any further questions or concerns, please email us at [email protected]. Thank you.
与 Asurion 的良好体验
我必须通过 Asurion 提出手表索赔，体验非常棒！我的聊天代理非常热情且高效。整个过程只花了几分钟，而且很顺利。
非常有帮助的代理
非常乐于助人的代理人，只要您的问题是真实的，这个保险就会帮助您。
很容易
瑞恩太棒了👌
Useless
The only reason im giving a star at all is because they do have some ppl that try to help but witj tied hands. Their slogan... we will repair ,replace or reimburse you . Total crap . I sent my gaming laptop in for repair ,replacement or reimbursement after my $109.00 deductable. It was accidentally ran over after 10 day and no response I had to call and the guy had to put in a ticket for a update. The update was it was not repairable. Obviously I had already been told that at the u break I fix store minuets before. I was told I would receive a email stating my options or reimbursement or replacement. I did $180 . The laptop was around $1500 new and guess what there is no replacement options . 2 weeks later not replacement option. . So basically $109 deductible $180 reimbursement (fair market value) leave me with no lap top still . So they offered $220. Thats still doesent even begin to cover the cost of the laptop. Ill be canceling this useless insurance waste of money . I will how ever be leaving a this review every place I can . Thank you very little for nothing .
Reply from Asurion2026-07-28
We understand your frustration regarding the reimbursement for your laptop and the perceived lack of options. We sincerely apologize that our service did not meet your expectations and for the inconvenience this has caused. We value your feedback as it helps us improve our processes. We will be happy to speak with you further. Please feel free to email us at [email protected] including your name, phone number, and claim number. Thank you.
Chelly was great
Chelly qqs great. Got my problem resolved in 10 minutes. No hassle .
Ricky was awesome
Ricky was awesome I don't normally like doing things with chat but he made it very simple and strees free Thank you
Quick & efficient with ease 👍
我通过我的全面保护计划提出了索赔...
我通过亚马逊订阅的所有保护计划提出了索赔。令我惊讶的是，它非常简单且快速/易于处理。直到最近我才不得不提出索赔，但可以保证的是，如果我维持这项服务，那么他们实际上会按照他们所说的去做。这真是一个令人愉快的惊喜。每年花费大约 200 美元，每月 17 美元，我愿意保留这项服务并将其推荐给其他人。感谢您完全按照服务产品的说明进行操作
支持代理非常有帮助......
支持代理在解决我在美国境外的困境方面提供了极大的帮助。我感谢你们在解决我的问题时的耐心和支持态度。 Asurion 保护计划绝对是您下一次大额购买时不应忽视的资产。
Asurion 确实做到了……
Asurion在保险方面确实做到了，非常值得信赖和可靠。
我得到了精确且非常准时的信息……
我得到了精确且非常准时的指示，说明提交此索赔所需的信息。
这是一家非常容易工作的公司...
这是一家非常容易合作的公司。 提出索赔轻而易举。
注意他们对物理伤害的定义
提防。该公司一直在调整符合索赔条件的目标，尤其是现在他们增加了每月订阅。他们对“物理损坏”有自己的定义：尤其是在电视上，即使产品没有外部物理损坏，他们也会根据他们的定义拒绝您
Reply from Asurion2026-07-29
We appreciate you sharing your concerns regarding our claims process and policy definitions. We understand your frustration with how physical damage is interpreted, especially concerning TVs. We are actively reviewing our guidelines to ensure clarity and fairness for all our subscribers. Your feedback is invaluable as we work to improve our services.
绕着多层运行，我们不……
围绕多层运行，我们不希望服务混乱 - 无法将服务描述为用户友好
Reply from Asurion2026-07-29
We're sorry our service was confusing. We are reviewing our processes to improve user-friendliness. If you have any questions or concerns, please email us at [email protected]. Thank you.
Associate was very kind and…
Associate was very kind and understanding. The whole process went very well
good very good experience
Chat went well
Chat went well, easy to use, fast service! Asurion always delivers.