Asurion (www.asurion.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I was very pleased with the service I received, the rep was very quick with my needs, the only issue I had was the survey I was asked to complete. I waited over 10 min got the survey to come through. I would not recommend it, I know I will not wait on that again.
They took their time to find a solution to my problem . Very well mannered , great customer service
I had purchased a laptop that was worth over 3k. the laptop was put on their tech servcies. This costed over 40 dollars a month and supposed to cover over 4k per year. When I put in the request they told me to take it to ubreakifix to get it fixed. After they told me they needed to send it to a level2 facility they constantly gave me a runaround about the device and then told me that the device was uneconomical to repair. They wanted proof the device was even mine. Which it is registered with the company that manufactored it. They offered us 1400 dollars instead of a replacement or repair because it was not economical. .... I didn't ask if it was economical I asked to have the device repaired or replaced with one of equiv specifications.
We appreciate you sharing your experience. We are very sorry to hear about the difficulties you encountered with your laptop repair claim, especially regarding the communication and the resolution offered. We understand your frustration with the process and the outcome. We will review your feedback to improve our claim handling and communication regarding repair options. Please feel free to email us at [email protected] including your name, phone number, and claim number. Thank you.
When I contacted asurian my issues were resolved immediately, the product was replaced within days and communication was stellar, thank you for your professional service, assurance gets a gold star.
Spoke to a rep, within minutes they scheduled a service app
I am incredibly grateful for my Asurion coverage following a recent mishap with my laptop. Bianca did a fantastic job assisting me with my claim today, making the entire process completely smooth and effortless. Thank you so much for providing such exceptional service
It is a terrible idea that they offer a cheaper way to fix your phone, but man, you have to dance for them. I was told my temp phone would be at my house the next day, but it's been over a week, and I still haven't received it. I have to get my broken phone signed out and to them within 2 weeks, leaving me no time at all to get it done. I would rather have spent an extra 400 bucks to get it done that day, but now I'm stuck waiting.
We sincerely apologize for the frustration and inconvenience you've experienced with the repair process. It's clear that the timeline and communication did not meet your expectations, and we regret that you're in this difficult situation. We understand your disappointment and appreciate you bringing this to our attention. If you have any questions or concerns, please email us at [email protected] including your name, phone number, and carrier. Thank you.
If this works for her to resubmit my claim they would get 5*s
与代表的愉快交谈。 Asurion 需要让新的 Amazon Complete Protect 注册用户更轻松地获得 90 天前购买的保险的追溯有效退款。 他们还需要让我的妻子更加明显，她是我的 Prime 会员，但有自己的登录信息。我的帐户下的相同项目显示“符合保护资格”，而在她的帐户上，它使她能够购买个人计划。
Asurian 保险很容易报告我们的电视坏了，只需一个电话即可。两天之内，我们收到了一台替换电视。
We have had Asurion for a few years and it has been extremely helpful. When they can't fix something, they always come through. A policy with them is worth every penny for the peace of mind.
The attention to detail. The compassion for your damaged product. The step by step way they walk you through the process.
The ease... 1st tv was resolved quickly and had replacement in my house in 5 days. Still waiting on 2nd to get reso
The person that helped me was so kind and helpful. The world needs more compassion and courtesy like I was shown by this person. 110% satisfied with how I was treated!
quick response and resolution of the problem
I have to say that my experience with Asurion was surprisingly easy and hassle-free. I was expecting the process to be difficult, especially when I was asked to communicate through the chat. However, to my surprise, it was incredibly simple. The technician, Ricky, was very knowledgeable about the process and made the entire experience stress-free. Overall, it was a very pleasant experience, for sure a five star experience.
Asurion protection plans worth every penny, always very professional and helpful
Great service
Very poor claim experience. They make it extremely difficult to fill out the details and then they find ways to reject the claim.
We are truly sorry to hear about your difficult claim experience. We understand your frustration with the process and claim rejection. We are always reviewing our procedures to improve clarity and fairness. If you have any further questions or concerns, please feel free to email us at [email protected] including your name, phone number, and claim number. Thank you.
So I responded to there automated response from my first review nothing but silence. This it the worst company. Don't waist your money or time!
We are sorry to hear about your frustrating experience and the lack of a response. Our team has reached out to you via email for further assistance. Thank you.
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