Asurion (www.asurion.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I always choose Asurion to cover my large purchases but I've never had to file a claim before. On a recent big-budget item, it stopped working suddenly and I had to reach out. They were able to file a refund quickly, easily, and with utmost professionalism.
I love the experienced, I was treated with respect and a friend. Thank you so much for making this an enjoyable moment.
Great customer service
The customer service representatives were polite and did their best to help. Unfortunately, the issue isn't with the reps—it's with the backend processes. The system repeatedly failed to generate or send QR codes and shipping labels to my email, making it impossible for the representatives to resolve my issue. Verizon Home Protect needs to improve these internal systems so customers can actually receive the support they're promised.
We appreciate you taking the time to share your feedback. We understand your frustration regarding the issues with QR code and shipping label generation, which prevented our representatives from fully resolving your concern. We are actively working to improve our internal systems to ensure a smoother experience for all our customers. Your insights are invaluable as we strive to enhance our services. If you have any questions or concerns, please feel free to email us at [email protected] including your name, phone number, and claim number. Thank you.
great customer service find to work with them
The service tech not only provided clear, quick instructions but also very kind and knowledgeable. I was helped in less than 10 mins to activate my new phone after we damaged our other phone. Everything went perfectly and have everything up and running with all pics and apps.
You can definitely count on Asurion to protect your purchases. If you’re not purchasing a warranty along with any of your electronics or other equipment, you’re taking a huge risk.
They are easy to deal with, made my claim very easy to file and made me feel important
Thank you! Really appreciate it!
提出索赔的过程非常简单。我在亚马逊上购买了 Asurion 保护和咖啡机。除了需要提供订单号之外，我的索赔在几分钟内得到处理，并且将发放一张用于更换产品的礼品卡。 有缺陷的产品将免费退回。
Great! Amazing
Excellent costumer service! They solved my claim in less than 5 minutes with no issues o questions . Great job asurion
Great customer service very easy to submit claim and it was great that my product was fully covered!
I have been on the phone for almost 4 hours with this company. I received a faulty replacement phone. The touchscreen does not work well and there are lines that show up at the top of the phone. I have been asked 6 times if I have damaged the phone. No I have not- I have had the refurbished replacement phone a little over a month and finally came to the conclusion it will not improve. I have spoken with 4 different people all of which have tried to sell me an insurance plan/extended warranty I do not want or need. I have been asked questions that have NOTHING to do with my situation. IE which smart TV do I own? The person I am speaking with now cannot seem to get my number or email address correct. I have been put on hold repeatedly by the customer service rep. -no idea what for-goes silent with no explanation. This process has taken entirely too long and it's not over yet- I am once again on hold. I hope I do not ever have to deal with this company again.
We are truly sorry to hear about the incredibly frustrating experience you've had with your replacement phone and our customer service. We understand how disappointing it is to receive a faulty device and then face such difficulties in resolving the issue. We apologize for the repeated questions, the attempts to sell you unwanted services, and the poor communication you've encountered. We value you as a customer and want to help. Please feel free to email us at [email protected] including your name, phone number, and carrier. Thank you.
This was not the first time we have had to use the claim. We purchase the coverage because my son plays ball year round and we know we are covered if anything fails. The process really is easy to use and the people help walk you through it if any help is needed.
Within five minutes of contacting Asurion they accepted my claim and had reimbursed my full purchase price.
Monica the representative was very patient with me while she helped me look up all the information I needed to be able to use the insurance I paid for on my item. Thank you Monica
Going online for the service was nice and easy very fast so I’m happy
add an appointment for today from 1 to 3. No repairman showed no call. I have an email that states they’re supposed to be out of my home at 1 to 3 today. I called to complain to have someone come out the next day or two they can’t get anyone out. And then when I got upset because I thought I had held on the phone for 37 minutes and said that next Tuesday would be unacceptable because I’m on vacation and I need the phone fixed before I leave. The woman hangs up on me then I call back a second time to complain and speak with a supervisor again put on hold for way too long so long that I had to hang up. SERVICE IS TERRIBLE!! NOT WORTH THR MONEY!! YOU HAVE TO STILL OAY A DEDUCTIBLE. If you pay the deductible and the $19 a Matt you have already paid over what you will probably owe for the phone through AT&T or Verizon. This is pretty much a scam.
We sincerely apologize for the frustrating experience you've had with our service. It's disappointing that your technician appointments were missed and that you were left waiting without proper communication. This is certainly not the level of service we aim to provide, especially for a valued customer like yourself. We understand your disappointment and regret that we failed to meet your expectations. We will be happy to speak with you further. Please feel free to email us at [email protected] including your name, phone number, and carrier. Thank you.
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