Rachelle was very helpful
Rachelle was very helpful. Answered all my questions and quickly got the claim started and proceeded to assure me that they will see it through until I am satisficed with a word product.
About Asurion
Data updated- Website
- www.asurion.com
- Category
- Electronics & Technology
- Location
- United States · Nashville, TN
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 96% (22/23)
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Is Asurion legit?
Asurion (www.asurion.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
What people say
Vem made it easy
Vem made it easy to make my claim and will use them again
What a great Experience
What a great Experience. The claim was resolved in less than 15 minutes.
Everything was great!
Everything was great, from dropping it off at the UPS store without having to box it myself to the follow-up and quick return once it was finished. The whole process was seamless. It would have been even better if it had been a little quicker, but I understand. Thank you again.
Online support chat was great
Online support chat was great. Helped me resolve my issue quick and easy.
Easy claim process
Easy claim process. Worth the $15 per month to have so many things protected.
Asurion has yet to fail me and its been…
Asurion has yet to fail me and its been over two years of coverage with them. Literally every defective problem I've had with any Amazon order (past or present) I have had no problem being reimbursed or having the item fixed. They have been nothing but great! Literally just save your receipts and you will not have any problems. Not sure what all the negativity about their services is about, as I have had nothing but smooth process, each time.
They did great highly recommend
They was able to refund my money when I couldn’t get a hold of the manufacture I’m so glad I chose to get a extra protection plan for all my devices I highly recommend
Very responsive and reliable
Very responsive and reliable. Multiple claims and always good on their word and quality. Nice to see a company stand by their warranty and customer service these days.
Great service
Great service! Easy fast processing. Excellent coverage. Couldn't ask for more.
Sebastian assisted me and was…
Sebastian assisted me and was fantastic! He was quick to solve my issue and get me a solution.
It was super easy to get my claim very…
It was super easy to get my claim very helpful people when you enter live chat really would recommend this to others
I had an excellent experience with the…
I had an excellent experience with the Asurion Protection Plan. The claims process was simple, quick, and hassle-free. Customer service was friendly, knowledgeable, and kept me informed every step of the way. My issue was resolved much faster than I expected, and the replacement process was smooth. Having this protection plan gave me real peace of mind, and it was well worth it. I highly recommend Asurion to anyone looking for reliable device protection and outstanding customer support.
This is the worst claim company I ever…
This is the worst claim company I ever dealt with in my life, they keep you on hold forever, listening the hold music is like nails on a chalk board, they hung up 3 times by accident, the technican NEVER showed up and we took the day off work, never called, texted or emailed , apparently the whole company only has 1 technician and instead of getting someone to fix our phone later in the evening or the next day we had wait a whole week. Worse service ever !!
Reply from Asurion2026-08-05
We are truly sorry to hear about your frustrating experience with our claims process and the technician appointment. It's completely understandable how upsetting it would be to be kept on hold, disconnected, and then have a technician fail to show up after taking time off work. We sincerely apologize for the inconvenience and the extended wait for a resolution. We will be happy to speak with you further. Please email us at [email protected] including your claim number and carrier. Thank you.
Judy was an excellent representative
Judy was an excellent representative. I appreciate her diligence and efficiency. She handled my claims with care.
This company is one of the best…
This company is one of the best insurance honest and confiable ..
I have used Asurion twice now and both…
I have used Asurion twice now and both times it was easy and they get back to you quickly
It really was a quick turnaround
It really was a quick turnaround. They replaces my laptop with one better than the one i had. Awesome
Very easy to get the product replaced…
Very easy to get the product replaced under the defect issue of the baseball gloves!
Shining star's
I got Nat who truly made a huge impact with patience, purpose and great customer service skills