Asurion

Excellent technical assistance from…

Excellent technical assistance from Fabian.

Jasmien was amazing!

Jasmien was amazing. They provided me with amazing customer experience and refunded me for a big purchase item that recently stopped working out of no control of my own. Highly recommend.

Amazing

The help I received and the ease of access was amazing. Highly recommend

they verifiyed my protection plan made…

they verifiyed my protection plan made it easy to send back the broken devise. agent was kind and very helpfull, they sent a label to send my chopper back at no cost to me other than a box.

I really do appreciate Jan and…

I really do appreciate Jan and Asurion...I really thought it was a scam to be honest. so I say wow!! hassle free service. Thanks

I'm quite familiar with this company...

For every major and some minor Amazon and Walmart purchases, I've made it a point to purchase an Asurion extended warranty plan as they've saved me from costly replacements over the years. Now even though their own policy states the first year of a two or more warranty plan, we are to go with the manufacturer warranty. But that wasn't the case in one scenario and they stepped up when the manufacturer refused to honor the warranty. Their website now only accepts most major retailers EXCEPT Amazon Canada as they don't seem like they are being sold there anymore. But I just purchased an AC unit and on checkout the Asurion warranty option popped up. But when I go over to the Asurion site, Amazon is not in their drop down list for online instant processing. We have to call in and wait in queue for the next available agent which can take a few minutes to as much as a few hours. But once we get a hold of someone and they verify our identity and order number, getting a replacement/refund only takes a few clicks and the check is either in the mail, or in the case of Amazon, it shows up in our account as a credit. I've used them on kitchen appliances both major and countertop units. Homewares and just about anything electrical or electronic over $50 to as much as $1000. After we send them the required documents, it's just a matter of hours at most we get an update claiming the check is in the mail, or in the case of Amazon, they ask if we want it back as credit or back to our original payment.

I am extremely disappointed with my…

I am extremely disappointed with my experience with Asurion through Verizon. On July 21st, I ordered a replacement phone for my fiancée. She made the payment, received a confirmation that the transaction was successful, and was even provided a transaction ID. We assumed everything was complete and that the phone was on its way. Days passed with no updates. When we finally contacted Asurion, we were told the payment had never gone through, even though we had proof that it was accepted. No one contacted us to explain there was an issue, so our order simply sat there without being processed. Today, August 3rd, after spending 1 hour and 42 minutes on the phone, we were finally able to get the replacement device shipped. Now, after waiting nearly two weeks because of an error that wasn't ours, I still have to call Verizon separately just to upgrade her phone once it arrives. This entire experience has been frustrating, time-consuming, and completely avoidable. Poor communication, lack of follow-up, and excessive wait times have made this one of the worst customer service experiences I've had. At this point, I'm seriously considering leaving Verizon because this is the level of support their customers receive through Asurion. I hope both Verizon and Asurion improve their communication and take better care of customers in the future.

Amazing experience

Amazing experience, Super fast approvals without the hassle. Anything I purchase will be purchased with the asurion protection

After going thru a couple different…

After going thru a couple different avenues of trying to contact Asurion, first email then filing a claim and I got no results. But then I went on the website and tried the chat bot. And was absolutely able to get the help I was searching for. Thank you

The rep was friendly and professional

The rep was friendly, professional and helped me through the process quickly and has already sent a shipping label for the defective item, once i do that it will trigger a refund. This was simple and i feel very fair.

Paul was great and prompt

Paul was great and prompt! Was timed out on first chat because I had to take a call and Paul picked up where I left off with no issues

A special thanks to Chelly what a…

A special thanks to Chelly what a wonderful experience very fast easy and reliable I definitely recommend Asurion for that extra sense of security

It was easy and quick to get a hold of…

It was easy and quick to get a hold of someone that can help me

优秀的客户服务…

我在网站上提出索赔时遇到问题，因此我连接到了客户服务实时聊天。有人立即帮我提出索赔，整个过程在几分钟内完成。绝对会推荐。

大卫非常乐于助人

我的第一次访问

我第一次走进真正的商店，工作人员的问候很诱人，他们及时处理了一切，我遇到了那个人，他做了新的安装，超级好，解释了所做的事情，并向我保证一切都很棒，这是......！

这是很棒的快速体验

这是很棒的快速体验，不喜欢必须打电话给三星，但他们修复了它并得到了照顾

快速客服代理

超级快而且有帮助

很棒的体验，简单且有帮助

朱迪出色的客户服务......

Asurion 的 Judy 提供出色的客户服务！ 我最近不得不通过 Asurion 提出索赔，与 Judy 合作使本来可能充满压力的情况变得完全无缝且无压力。 从谈话一开始，朱迪就非常乐于助人、耐心而且非常专业。她花时间回答我所有的问题，一步步指导我完成整个过程，并确保一切都很快得到解决。如今很少能遇到如此细心和真诚的客户支持。 谢谢你，朱迪，你的超越——你真的让我很开心！