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Events & Entertainment

Baby K'tan

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101 reviews

4.2101 reviews
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About Baby K'tan

Data updated
Website
www.babyktan.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Replies to negative
71% (12/17)
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About this business

Baby K’tan provides families with functional and innovative products, designed to promote the natural bond between parent and baby. The award winning Newborn carrier, the Baby K’tan Baby Carrier, offers an innovative Ready-To-Wear patented design, allowing mom or dad to easily carry baby without any complicated wrapping or buckling. Simply slip on like a t-shirt for five ergonomic positions. ASTM compliant and approved Hip-Healthy by the International Hip Dysplasia Institute, the Baby K’tan Carrier provides parent and baby with a comfortable and secure hold that feels just like your favorite t-shirt. Adding to their line, Baby K’tan now boasts an array of exceptional diaper bags. Their Flex and Sojourn collection introduced earlier this year offers parents the adaptability, practicality, and innovative design needed for ease of use. Featuring 9 pockets, a removable zip-down padded changing station and a built-in insulated cooler, this line of bags is one parents will rely on while babies are small and love enough to keep carrying long after diaper days are gone.The Baby K'tan Baby Carrier has a patented double-loop design that functions as a sling, wrap and baby carrier, yet there is no wrapping, no buckling, and no adjusting any rings; simply slip it on like a T-shirt in three simple steps for a comfy, cozy and secure fit! The Baby K’tan Baby Carrier is recognized as a hip-healthy product by the Hip Dysplasia Institute when used as directed.Comfortably carry baby from birth to toddlerhood. The Baby K'tan Baby Carrier offers 5 different wearing positions for the various ages and stages of baby's development. Quickly switch between carrying positions without having to remove the baby carrier! The Baby K’tan Baby Carrier is recognized as a hip-healthy product by the Hip Dysplasia Institute when used as directed.Check out www.babyktan.com to learn more!

Written by the business, not verified by us.

Is Baby K'tan legit?

Baby K'tan (www.babyktan.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-26.

What people say

I have to thank Baby K'tan for…

I have to thank Baby K'tan for replacing the merchandise that I did not receive and when I called to report. I received without any doble charges as soon as I was told that I will received. No questions were asked and the staff person was very respectful and. courteous.

Incredible customer service

Customer service went out of their way to help me with my fit issues for the carrier. They are quick to respond and give thorough, helpful advice. They went above and beyond what I asked for as a resolution. If you think you don’t like it or think you have an issue with the size make sure you contact the company before giving up. They are very patient and helpful. I highly recommend this company in general. I ended up buying two diaper bags as well just because I like the company. I wish they’d offer more products, I would definitely buy more!

very glad to have the K'tan

I ordered th eggplant color, it arrived very quickly, the fabric is so nice and soft. I am 5'3, 145 lbs, with slim shoulders, and the size Small is perfect. This is my first baby carrier experience, and the first 3 times I needed help getting my baby in properly. I'm also 3 weeks postpartum and sleep deprived. My baby fussed briefly and then fell asleep every time she's been in the K'tan. I've put it on myself a couple times now, and it really is not that tricky! The K'tan supports her well and is comfortable for me!

Highly recommend!

I love my K’tan! It’s so helpful with my colicky 2 month old who never lets me set her down. This allows me to get things done around the house and go on walks/play with my 5 year old while holding her. As long as you wear it right it doesn’t strain your back unless you wear it for extended periods of time. Super easy to use, I tried a lot of wraps and carriers before this one and all the tying and wrapping and ten foot long pieces of fabric were frustrating and difficult to use. This requires like 2-3 easy steps and my baby feels way more secure than she did in the other wraps I used. Highly recommend! If it’s helpful also, I’m 5’2 and wear a size 12-14 in pants, weigh about 180 pounds, and I purchased a medium and it fits perfectly.

Very happy:)

When I reached out to the company to ask for an exchange, they provided extensive information on fit and double checked that I had the correct size, which I did. They provided tips and also offer a fit consultation. Their customer service is excellent and they responded to each of my emails within 24hrs. I was able to comfortably use my k'tan with my son and we both love it.

I never received it and have been…

I never received it and have been trying to contact someone to help and they haven't responded

Reply from Baby K'tan2022-03-08

Hi Aliena, we have gone ahead and refunded you for the missing package. Please reach out to us if you have any further concerns,

My experience

My carrier was originally too small. Customer service was very helpful with the tips they gave. However it was still too small after trying they’re suggestions. They sent me a new one when their suggestions were still not enough. The new carrier fits and baby is very happy being in it. Would definitely recommend this carrier to others!

Resolution Reached with Faulty product

I purchased this item in Sept 2021 a couple months before baby was born as I know it is often out of stock. The customer service team advised me not in stock until end of Oct which was fine as not needed until Nov. So it arrived 8 weeks after I purchased it. I removed the packaging and washed it immediately as with any item coming into contact with baby. When my baby was born I was unable to use it on him as he had a few issues but when he was 5/6 weeks old we tried it and initially was ok but after 10mins of wearing around the house my baby started to sag and slip down and not be in the safe position. I contacted customer care who pointed out the obvious things i already checked. I.e I used their online sizing chart to get the correct size. UK 16 so they said buy a Large. They showed me a tutorial again i already did this on Youtube. They asked me to move to the second type of wearing and not do the first one. Ok. So after a couple weeks I tried it again in the 2nd position using the strap included did the same issue. I rewashed the ktan and same issue afterwards baby sagged down and was at my belly. The fabric is too stretchy and sizing is off. I contacted customer services again advising them I tried all suggestions and the next technique and nothing worked and asked if I could perhaps try a medium or send back for refund as it is not complying with what they said and the sizing is off or maybe faulty. They reaponded I was passed 14 days refund after purchase!! 14 days!!!!! I purchased 2 months before my baby was born! What the Hell is that. And they said nothing they can do. I asked them to put forward the communication to complaints team. They never responded. This company are happy to take your money but they don't care about quality of their products or their customers. I wasted all that money on something that is not aafe or comfortable for my back and my babies back. What can I do with it? I can't even sell it to someone as health and safety issues I wouldn't want to be responsible for that. *********************************************** **UPDATED March 2022- I have since been in contact with Customer service in the USA who have apologised for the previous contact with the UK distributors and offered a full refund. I have advised the Customer service member that due to sizing and this item being purchased in advance the return policy needs to be flexible. I hope they do take this onboard and adjust their existing policy. My recommendations to others is before buying send your measurments to the team and ask them to check against the products they have. If not suitable no money and time wasted. Such a great concept but the sizing needs to be looked into.

Reply from Baby K'tan2022-03-08

Hi Salwa, please reach out to [email protected] so we may assist you further.

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