Delivery time and the quality of the…
Delivery time and the quality of the product
About Back Market - United States
Data updated- Website
- www.backmarket.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 73% (16/22)
Do you own Back Market - United States? Claim this profile for free and start replying to reviews.
Is Back Market - United States legit?
Back Market - United States (www.backmarket.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
What people say
Stay away
Stay away. I purchased a second-hand iPhone 14 Pro for around $600 last year, expecting a premium device that would be reliable for years. Instead, shortly after the warranty expired in March I started noticing the phone overheating and the battery performance declining. I have now been told that the warranty has expired and that I will need to pay for any repairs myself. When I checked the battery health, it showed 76% maximum capacity and the phone reported that the battery was significantly degraded. The phone heats up so much I am even scared to have it near me. The timing is extremely frustrating, as these issues appeared almost exactly around the point where the warranty ended. A premium phone like an iPhone 14 Pro should not be reaching this level of battery degradation so soon after purchase, especially when it was sold as a reliable second-hand device. The whole purpose of buying a second-hand phone is to get a good-quality device at a more affordable price, not to spend around $600 and then face the prospect of paying for a major repair shortly afterwards. This experience defeats the purpose of buying second-hand in the first place. I understand that warranties have limits, but customers should also be able to expect reasonable durability and support for a premium device. I’m sharing this review so other customers can make a more informed decision before purchasing and don’t find themselves in a precarious situation later, having to spend even more money on repairs than they might have spent by choosing a brand-new phone in the first place. Update: I followed BackMarket’s request below and got back in touch to allow them to review the matter. However, the outcome was simply a repetition of the original response, saying that they can’t help as the warranty has expired, and offering me a very small discount. Despite their public response stating that they were willing to help even though the had expired, there was no genuine reconsideration or resolution to the matter. My experience remains the same and I hope this feedback helps highlight potential issues customers can face with this company.
Reply from Back Market - United States2026-07-22
Hi Arthur, We're sorry to hear about your experience and understand how disappointing this has been. While your device is now outside of its warranty period, we'd still be happy to review your case again. If you haven't already, please reach out to our Customer Care team through your existing claim or by opening a new claim from your Back Market account so we can take a closer look and see how we can help. Back Market Customer Care
Services as Described
The delivery was fast and the quality matches the description. This company seems very honest, so I’ll be returning in the future.