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Baker Ross USA

ClaimedCollecting reviews

101 reviews

3.7101 reviews
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About Baker Ross USA

Data updated
Website
www.bakerross.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
100% (27/27)
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About this business

Arts & CraftsCraft ActivitiesToysOFFERSContact UsInspiring creativity since 1974We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potentialwith access to fun and educational craft activities at a great price. That’s because inspiring young creativeswith educational play ideas will get them thinking and learning from the very beginning.We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable forall the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we lovehelping kids achieve! Exclusive ProductsWith over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and craftsessentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boostingactivities bring fun and learning together so everyone, everywhere can experience the creative joy of arts andcrafts.Money back guaranteeAll products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for anyreason you are not happy with your order or a product, simply return it to us within 28 days of receipt for afull refund of the goods value or an exchange.

Written by the business, not verified by us.

Is Baker Ross USA legit?

Baker Ross USA (www.bakerross.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-08-12.

What people say

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Barb StewartUnited States · 1 review · Verified · Experienced 2025-10-01 ·

Order Never Sent

Unfortunately, they stopped shipping to the U. S. They did not let me know this for weeks so it looked like my order was in transit. I am still waiting on my refund.

Reply from Baker Ross USA2025-10-23

Hello, We regret that shipments to the U.S. are unavailable and apologize for the delayed notification. We know waiting for your refund is difficult. We appreciate your feedback. Upon checking, we can also see that a full refund was issued on Paypal on the 20/10 and it would usually take a few days to reach you. Our apologies for any inconvenience. Kind regards, Cindy.

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WUNDERgrubsUnited States · 4 reviews · Verified · Experienced 2025-10-14 ·

The product packaging took a little beating...

The product packaging took a little beating because of the new tariff regulations. However, the Baker Ross team handled my order with care and professionalism to track it down and ensure it was successfully delivered. And as always the products received are wonderful and will be enjoyed our little STEAM students this holiday season.

Reply from Baker Ross USA2025-10-16

Hello, We appreciate your positive feedback! We are glad to hear that our team was able to ensure your order was successfully delivered despite the challenges. We're happy that your STEAM students will enjoy the products. Kind regards, Cindy. The Baker Ross team.

M
Martha KistlerUnited States · 1 review · Verified · Experienced 2025-04-28 ·

I purchase crafts for my autistic son

I purchase crafts for my autistic son, he really enjoys them…helps calm his anxiety. Shipping was very quick this time. I am extremely disappointed that you are currently not shipping to the USA. Please reevaluate your decision on this. I have been a loyal customer for many years (I order many times a year); please do not punish your customers for a governmental policy decision. Thank you.

Reply from Baker Ross USA2025-05-16

Hello Martha, We understand your disappointment about the current shipping restrictions to the USA. We value your loyalty and appreciate your support over the years. We understand that our products bring joy and comfort to your son, and we share your concern about the impact of this policy decision. We are actively exploring all possible options to resume shipping to the USA. We are committed to finding a solution that allows us to continue serving our valued customers in all regions. Thank you for your understanding and continued support. Kind regards, Cindy.

L
LenoreUnited States · 12 reviews · Verified · Experienced 2025-04-21 ·

Order good, timing not so good

The things I ordered were great. However, I got them after Easter and I needed them for Easter. They were in LA late Thursday and I got an email on Friday saying they would not be here until Monday. LA is just over 300 miles from here. It could have been on a plane and to San Jose to send out to Morgan Hill by late Friday or early Saturday. No idea why that couldn't happen.

Reply from Baker Ross USA2025-04-30

Hi Lenore, We understand your disappointment about the delayed delivery of your order. We strive to ensure timely delivery and apologise that your order arrived after Easter. We appreciate your feedback and will use it to improve our delivery processes. We are committed to providing a seamless shopping experience and will continue to work towards meeting our customers' expectations. Kindest regards Lynn Baker Ross Team

L
Linda ShowenUnited States · 1 review · Verified · Experienced 2025-04-04 ·

very fast service easy to use online…

very fast service easy to use online ordering

Reply from Baker Ross USA2025-04-30

Hi Linda, Thank you for your kind words! We're thrilled to hear you found our service fast and easy to use. We strive to make ordering a smooth and enjoyable experience for all our customers. Kind regards Lynn Baker Ross Team

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Bethany BUnited States · 2 reviews · Verified · Experienced 2025-04-03 ·

Unfortunately we did not receive the…

Unfortunately we did not receive the items in time for our girl scout meeting.

Reply from Baker Ross USA2025-04-28

Hello Bethany, We understand your disappointment about the delayed delivery. We strive to provide timely service and are sorry that your order did not arrive in time for your Girl Scout meeting. We appreciate your feedback and will work to improve our delivery processes. Our apologies for any inconvenience. Kind regards, Cindy.

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Teri AvalloneUnited States · 1 review · Verified · Experienced 2025-04-02 ·

Product came and was as described

Product came and was as described. Thank You!

Reply from Baker Ross USA2025-04-30

Hi Teri, We're delighted to hear you received your product as described. Thank you for your positive feedback! We appreciate your business. Best wishes Lynn Baker Ross Team

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Mary PragerUnited States · 1 review · Verified · Experienced 2025-04-03 ·

I still have not received the package

Reply from Baker Ross USA2025-04-28

Hello Mary, We understand your frustration with the delayed package. We are working diligently to ensure all orders are delivered promptly. We apologize for any inconvenience this may cause. We will also email you shortly to resolve this issue. Kind regards, Cindy.

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Radhika TatineniUnited States · 2 reviews · Verified · Experienced 2025-03-26 ·

I love your customer service and prompt…

I love your customer service and prompt responses if we have any issues with the orders. Love your products.

Reply from Baker Ross USA2025-04-30

Hi Radhika, Thank you for your kind words! We're thrilled to hear you appreciate our customer service and products. We strive to provide the best possible experience for our customers and we're glad you're satisfied. Kindest regards Lynn Baker Ross Team

M
MariaUnited States · 1 review · Verified · Experienced 2025-03-24 ·

Received my order quickly

Received my order quickly, my granddaughter loves to do crafts. She was so happy doing these crafts. I would recommend Baker Ross to everyone. Great Crafts.

Reply from Baker Ross USA2025-04-30

Hi Maria, We're thrilled to hear that your granddaughter enjoyed the crafts! It's wonderful to know that our products bring joy and creativity to young minds. We appreciate your kind words and recommendation. Many thanks Lynn Baker Ross Team

S
Sherry ProcopioUnited States · 1 review · Verified · Experienced 2025-03-26 ·

Not Happy

For some ridiculous reason of which I was unaware of my package was returned! I need it immediately and your labeler did not put my address on it correctly. Please call me 843-828-4823

Reply from Baker Ross USA2025-04-30

Hi Sherry, We understand your frustration with the returned package. We apologize for the inconvenience caused by the incorrect labeling. We value your business and are committed to ensuring your satisfaction. We will investigate this matter further and take appropriate steps to prevent such incidents from occurring in the future. Kind regards Lynn Baker Ross Team

C
Carey TerpeningUnited States · 1 review · Verified · Experienced 2025-03-24 ·

Excellent service

Excellent service, ordering process and product.

Reply from Baker Ross USA2025-04-30

Hi Carey, We're thrilled to hear you had a positive experience with our service, ordering process, and product. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. Kindest regards Lynn Baker Ross Team

T
Tamera SchaffterUnited States · 3 reviews · Verified · Experienced 2025-03-20 ·

Everything went well

Everything went well. The website was easy to use. I received my order 2 weeks from the day I placed my order, which I thought was pretty fast considering it came from the UK. The item I ordered was exactly as described and was just what I needed.

Reply from Baker Ross USA2025-04-30

Hi Tamera, We are so glad to hear that your experience was positive. We strive to provide our customers with a seamless and enjoyable shopping experience, and we are delighted that you found our website easy to use. We appreciate your understanding regarding the delivery time, and we are thrilled that the item you received met your expectations. Best wishes Lynn Baker Ross Team

E
ErikaUnited States · 1 review · Verified · Experienced 2025-03-10 ·

After school fun

We had a wonderful afternoon discussing pattern and decorating umbrellas. Then we hung them with fishing line all "up in the sky" and they looked wonderful.

Reply from Baker Ross USA2025-04-30

Hi Erika, We're thrilled to hear you had such a wonderful time! It sounds like you created a truly unique and beautiful display. We're so glad you enjoyed the experience of decorating umbrellas and sharing your creativity with others. Many thanks Lynn Baker Ross Team

c
customerUnited States · 2 reviews · Verified · Experienced 2025-03-10 ·

Well done!!

Well done!!! Items arrived promptly, high quality! Thank you!!

Reply from Baker Ross USA2025-04-30

Hi there, We're thrilled to hear you received your items promptly and are happy with their quality. Thank you for your kind words and positive feedback. We strive to provide excellent service and appreciate your business. Kind regards Lynn Baker Ross Team

B
Barbara LyonsUnited States · 4 reviews · Verified · Experienced 2025-03-04 ·

Buy will not be disappointed

I have been buying products from Baker Ross for years. The service and quality of products are excellent. It's not junk... it has quality.

Reply from Baker Ross USA2025-04-30

Hi Barbara, Thank you for your kind words. We appreciate your continued loyalty and are thrilled to hear that you've consistently found our products to be of high quality. We strive to provide excellent service and are glad that you've experienced this firsthand. Best wishes Lynn Baker Ross Team

SølviUnited States · 1 review · Experienced 2025-03-03 ·

Great Craft Supplier

I placed a rather large order and am quite happy with what I received. The wood swords and shields are well-made, as were the lanterns and the little wood lizards and gliders.

Reply from Baker Ross USA2025-04-30

Hi there, We appreciate your kind words and are thrilled to hear you're happy with your purchase. It's wonderful to know that our wood swords, shields, lanterns, lizards, and gliders met your expectations. We strive to provide high-quality products that bring joy to our customers, and your feedback reinforces our commitment to excellence. Thank you for sharing your positive experience. Kindest regards Lynn Baker Ross Team

D
DUNWORTHFOUNDATION.ORGUnited States · 9 reviews · Verified · Experienced 2025-03-05 ·

Great products!

You have a nice selection of hands-on crafts that fit our non-profit mission. We appreciate your efficient service too!

Reply from Baker Ross USA2025-03-21

Hello, Thank you for your kind words! We are thrilled to hear that you appreciate our selection of hands-on crafts and our efficient service. It's our mission to provide resources that support non-profit organizations like yours, and we're glad we could be of assistance. Kind regards, Cindy.

v
valerie WoodardUnited States · 2 reviews · Verified · Experienced 2025-02-27 ·

Good quality Stampers for Outerspace.

I purchased stampers for my Kindergarten class and the quality of the stamp is very good. Sturdy for their small hands ,yet full of detail. Thank you . My children really enjoyed the project.

Reply from Baker Ross USA2025-03-21

Hello Valerie, We're so happy to hear that you and your students enjoyed the stampers! It's wonderful to know that they were sturdy enough for little hands and still provided a great level of detail. We're glad you found them useful for your project. Kind regards, Cindy.

L
LuisUnited States · 2 reviews · Verified · Experienced 2025-02-25 ·

Cork letters were exactly as described

Cork letters were exactly as described. Website easy to use. Shipping was very fast!

Reply from Baker Ross USA2025-03-13

Hello Luis, We are so glad to hear that you had a positive experience with our cork letters! We strive to provide our customers with high-quality products and a seamless shopping experience. We appreciate you taking the time to share your feedback. Kind regards, Cindy.

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