Mike was so helpful
Mike was so helpful, i needed help verifying my account, he was so quick about it thank you;))
About BankMobile
Data updated- Website
- www.bankmobile.com
- Category
- Money & Insurance
- Location
- United States · Rocky Mount
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (59/59)
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Is BankMobile legit?
BankMobile (www.bankmobile.com) has a 2.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 58% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
This company is horrible!
This company is horrible!! I literally called to have my address, phone number and refund preference set up. I gave them the correct email address and because I got the emails there and the rep told me that was correct. She had me make a whole ticket for a whole different email address and it’s still not even in the system. I can’t access my account because the phone number is not correct. That’s the only thing I need and they took me through a whole fill paper out send this in provide this information process for no reason.
Reply from BankMobile2026-07-31
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
The time that Ms.Sharon took out to not…
The time that Ms.Sharon took out to not only hear my frustrations but to also assist me through them. She took control of the situation immediately and made sure I felt heard and responded to along the way. The communication with other employees have been a horrible experience for me until Ms. Sharon stepped in and saved the day. I pray you continue to hire more people like her to be the epitome of customer service. She needs to be training staff on communication, sympathy, accuracy and accountability. I love the way she handles my situation and I pray she receives nothing but blessings moving forward. Thank you!
Reply from BankMobile2026-08-02
Thank you for posting. We appreciate it. Mike
I’m having trouble accessing my account…
I’m having trouble accessing my account because I’ve lost my Drivers license. So with that being said it’s not allowing me to access my account or verify myself. Me email tom me. 5-7 days and still nothing, I was hold for 3 days in a row for 4hrs or and still got nobody. I’m 74 years and very new to this and I tell you,I won’t ever go to a school that operates with company. They don’t even offer you and email to reach out to them just phone number with ridiculous wait tinn m e never again. I wish u hadn’t list my dang Drivers license. Use this “BEWARE OF THIS COMPANY”. Use at your race.
Reply from BankMobile2026-07-31
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Excellent Customer service
The instructions given was easy to follow and they responded immediately to my problem. Thanks for Rosa and her team.
Reply from BankMobile2026-07-31
Thank you for posting. We appreciate it. Mike
Why is this so hard to fix and get ahold of customer service?
I can't change the address my refund is being sent to EVEN THOUGH it's changed in my profile to be my mailing address. I tried to change the preference to my bank. NOPE! It won't go through and if I try to many times, it'll block me. I have currently been on the phone for 35 minutes to talk to customer service. Not to mention I had to hunt to even find the phone number for customer service. Why isn't that readily available and why would my refund be mailed to an address I've had zero affiliation with for TWELVE years? Especially when my mailing address is confirmed to my current address. If I could give this a Zero star, I absolutely would.
Reply from BankMobile2026-07-31
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
I filed a complaint with the CFPB and…
I filed a complaint with the CFPB and the BBB. My check was not accepted anywhere like they claim. I was not allowed to link my bank account Ike they claimed. Instead of acknowledging the issue, they lied claiming I didn't experience what I experienced. They followed up by publicly posting my full name and address, along with my bank account and routing numbers they claimed not to have. This was a fully illegal data breach done in retaliation for my complaint about their false advertising.
Reply from BankMobile2026-07-31
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
They are scammers!!
They are scammers!!! They told me I can update my address and they’ll send me a new check. They never updated my address or sent me a new check. Then they locked my online account. After jumping through so many hoops to get verified they tell me I have to call my school to update my address. My address has been updated with my school. My school has confirmed they have sent the new address over several times but Bank Mobile refused to update it and send me my money!!!
Reply from BankMobile2026-07-31
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Great customer service.
Rosa and Sharon were extremely helpful with quick responses to my issues.
Reply from BankMobile2026-07-31
Thank you for posting. We appreciate it. Mike
I was able to change my phone number to…
I was able to change my phone number to where I could access my account!
Reply from BankMobile2026-07-31
Thank you for posting. We appreciate it. Mike
I wish I could give this company -1000…
I wish I could give this company -1000 negative stars! This has been the most horrible experience dealing with customer service, school refunds and a bank in my life. Customer service has no idea what is going on with peoples accounts! Tried to change my refund preference several times to my bank, I’ve spoke with supervisors, customer support, sat on hold for hourssss! Finally someone said it’s because there system detects an out of state IP address. There security system is horrible! I’m completely locked out and beyond frustrated!
Reply from BankMobile2026-07-31
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Unfair, untrustworthy
If I could give zero stars I would. Last term they waited till after hours on Friday before a holiday weekend to notify me that funds were received the day before. Which meant an extra 5 days of waiting for funds desperately needed by my family. This term again waited until after hours on Friday to notify me that they were "processing" my refund, but at 3:20 pm on Monday they have not even sent out a batch to Federal Reserve. Why? 47 minutes hold time for an agent who can give me no answers and when I ask for a.supervisor, the call disconnects. UNPROFESSIONAL! It literally takes minutes to send funds around the world, there is no reason for this delay except that Someone makes money holding someone else's funds on the interest accrued. There should be a class action lawsuit against BM Technologies, and any institution that continues to use this "service" should be held accountable for breach of fiduciary duty.
Reply from BankMobile2026-07-21
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
I almost never leave reviews but I have…
I almost never leave reviews but I have to go out of my way to leave this one. Bank mobile you guys are completely out of line. Why have you guys made it so complicated to update a refund preference? This is the worst customer service experience I’ve ever had with any company. You guys wanna advertise and convince customers to move their accounts over to your platform but from my recent experience with just updating a refund preference, absolutely not! I understand that there needs to be security measures in place to ensure that personal information is protected, however your process and definition of security measures does not make any sense at all. Even when I used to work at Apple, it was never this complicated for customers to get information verified. If I’m calling and required to verify my personal information with each person that I’m transferred to, why do I still have a restriction on my account? It’s clearly me! You guys are awful and won’t be operating much longer if you don’t revert back to previous security measures. Customers want convenience, not inconvenience which is what you guys clearly specialize in.
Reply from BankMobile2026-07-21
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Bankmobile restricted my account all…
Bankmobile restricted my account all because I updated my banking information. They are holding my refund that I need for school. Customer service doesn’t do anything but read off a script
Reply from BankMobile2026-07-21
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Rosa was very courteous and helpful
Rosa was very courteous and helpful. They fixed my issue in very little time!
Reply from BankMobile2026-07-21
Thank you for posting. We appreciate it. Mike
Thank you, Sharon (from the Executive Response Team)!!
Sharon, from the Executive Response Team WAS AMAZING!! I had been having trouble with my account for over a week, and no one could figure it out. I'd spoken to no less than 8-10 reps, via email and phone, all to no avail, until I spoke to Sharon. Sharon stayed on the phone with me and got my issue completely resolved. Even when the first strategy didn’t work, she kept at it until she found the solution, and now, after a week of stress, I am finally good to go. Thank you, Sharon, I truly appreciate you!!
Reply from BankMobile2026-07-21
Thank you for posting. We appreciate it. Mike
I transfered a large amount of money…
I transfered a large amount of money from an external account to my Bank mobile Vibe account. But it put over $900 on a hold for 3 business days. After the 3 days, it still was pending the hold. I was persistent in calling to talk to a live agent and they immediately opened a ticket. The next morning my money was in my account. I love that they were genuinely concerned to why it wasn't posted. They took the time to add up all my deposits from the initial date etc, and all the money I spent before realizing it was "on hold", to adjust my balance in my account. They are my first choice bank!
Reply from BankMobile2026-07-21
Thank you for posting. We appreciate it. Mike
Rosa was awesome
Rosa was awesome! Helpful and very quick. Thank you!
Reply from BankMobile2026-07-12
Thank you for posting. We appreciate it. Mike
THIS IS THE WORST FINANCIAL INSTITUION…
THIS IS THE WORST FINANCIAL INSTITUION IN THE US. I recently tried to update my bank account to receive my student refund, but every time I try to change my refund preference, my account gets locked for no apparent reason. I have used BankMobile successfully in the past and have not changed anything about how I access my account, yet this issue keeps happening. I don't know why my school is using this refund method. To make matters worse, customer service is impossible to reach. I have spent over three hours on hold MULTIPLE times, only for the call to be disconnected without speaking to anyone. This has been incredibly frustrating, and the lack of support is unacceptable. I wish there was someone available to help via email or any other means, because calling customer care is a waste of time. Mike has said he responded to me directly, but I cannot see any reply anywhere. What kind of service is this.
Reply from BankMobile2026-07-12
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Keep your money anywhere but here!
Keep your money anywhere but here!! Sketchy people as soon as they don’t want to answer you they pretend they can’t speak English. Policies vary per which employee you speak to, very untrustworthy and sketchy stay far away if you value your money!
Reply from BankMobile2026-07-12
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike