BankMobile

My support agent Rosa was absolutely…

My support agent Rosa was absolutely helpful at aiding me with my issues. Patient and professional!

Easy phone number change

Rose made it super easy to change my phone number, which was causing issues with two factor authentication. I reached out via Facebook FYI, for anyone else struggling with this issue.

Where is this company's customer Service!

Where is this company's customer service? The support team has been little to no help throughout this entire process. I tried to update my bank refund preference, but I was met with a system error that locked my account. Since then, I haven't been able to log in at all. Calling customer service has been incredibly frustrating. I spend hours on hold, only to receive generic responses that never address the actual problem. I've been trying to resolve this issue for weeks with no progress. At this point, I've given up contacting them because nothing gets resolved. I'm completely stuck, and the lack of effective customer support has been extremely disappointing.

This company's customer service is Horrible!

This company's customer service is practically non-existent. I simply tried to update my bank account for a refund, and my account was immediately locked. Why? How does that even happen? I've called the customer service number multiple times, only to sit on hold until the call is abruptly disconnected. At this point, I'm honestly wondering if the phone number on the website is even being monitored. This has been an incredibly frustrating experience. A simple account update shouldn't result in being locked out with no way to reach anyone for help. Customer support needs serious improvement.

Mike was very helpful

Mike was very helpful, he responded very fast on X.

I would give ZERO stars

If I could give them ZERO stars, I would. My college recently switch mid-year to have student refund processing go through Bank Mobile. The school sent my maiden name (for over ten+ years ago) and very outdated information to them. After over 35+ minutes on the phone, I got through to customer service who basically said "well, there's nothing we can do." and didn't speak English well enough. I had to call yet again because they didn't help to update my account, even though I provided all documentation they asked for and a thorough explanation of my long-ago name change. If you don't have access to your old phone number, you're absolutely f*****. Luckily, the kindness of the person that had my old number was able to send me a code so I can log in and change my phone number on my account. But my current school refund info isn't anywhere to be found. Terrible customer service. Terrible ability to get ahold of anyone. Do not recommend.

Sharon was AMAZING!

Sharon was amazing! I have been trying to get an issue sorted out for literal months and today thankfully I got Sharon when I reached out, who actually listened to my problem and helped me. I really appreciate the excellent customer service and support from her! Highly Recommend Ms. Sharon.

Terrible customer service no knowledge

I'm only using this because for some reason it's the bank my university uses for stipend I would not recommend to anyone their website is terrible I'm not even able to login to change my refund preferences and they claim they can't do anything for me over the phone even talking to a supervisor they have two different websites for the same thing and neither of them worked after verifying my entire identity a total of 4 times in one phone call they still couldn't help me at all and all I need is my direct deposit information changed a process that should take no longer than 5 minutes if you're going slow I would never recommend this company to someone I like it has been nothing but headaches from start to finish

Dealing with these people has tested my…

Dealing with these people has tested my patience more than I ever thought possible. I simply tried to update my direct deposit information, and somehow my account ended up locked. After spending hours on hold, no one could even tell me where they mailed my check because my account was "restricted." I've submitted the account recovery documents from four different devices, on different Wi-Fi networks, and through multiple browsers, yet nothing works. Every representative gives me the same scripted response without actually helping. Meanwhile, my paycheck is just floating around somewhere because they can't even tell me what address they sent it to. It's unbelievable that a company handling people's money can provide so little information or assistance. Absolutely unacceptable customer service. At this point, I don't know how this company stays in business. I sincerely hope they either completely overhaul their customer service or people start taking their business elsewhere, because no one should have to go through this just to access their own money.

They suck

They suck. My sister has been dead for 3 years and they won't release her funds to her family

Name Change

Was struggling with my name getting changed on my account for a while and just messaging Rosa and Sharon for a couple hours had it fixed!! Greatly appreciated them!

Hours on Hold for a Simple Deposit Preference Update

BankMobile has provided one of the most frustrating customer service experiences I've ever had. My school uses them as a third-party bank for student refunds, and all I'm trying to do is update my deposit preference. What should have been a simple process turned into an all-day ordeal. I spent hours on hold, only to finally reach someone after roughly three hours and then get transferred instead of receiving actual help. After waiting that long, being bounced around to another department is completely unacceptable. The lack of efficiency and respect for customers' time is astonishing. Students rely on timely access to their refunds, and basic account management tasks shouldn't require spending an entire day on customer service. If your school gives you a choice, I would strongly recommend avoiding BankMobile. The long wait times, poor communication, and inability to resolve simple issues make for an incredibly disappointing experience.

Bankmobile is the worst I had a brain…

Bankmobile is the worst I had a brain in there it is in last year and lost all everything I owned so I called to update my information as far as my email my new phone number my direct deposit because I couldn't remember an address from 10 years ago they locked me out of my account I'm currently homeless they have four checks of mine totally number $4,000 have been arguing with me for the last 3 months almost every time I call I'm on hold for hours finally June 8th they send me an email saying they're no longer going to deal with my refund selection and won't update any information for me even though I've sent them all the right documents that I have to I'm possibly can today when I called to find out where my money is cuz it still has not been sent back to my school one told me they were going to connect me to a different department another one told me that they were investigated and hold on and then another day tell me they're going to create a ticket in the 10-7 days again they're ripping me off I'm fixing to contact you better business girl because that's 4,300 of my money that they can't just send back to my school or tell me where the f*** is that it's ridiculous all because I wanted to update my information I sent them my doctor's notes everything said I had a brain in your room it messed up my cognitive thinking and I can give them every single thing but my address but I've given them every address I believe that for the Last 5 years and they claim it's not one of them and it has to be so Bank levels of fraud they rip you off their wait time is horrible their customer services is horrible and I never want to use it in the first place I just want my money and I'm contacting the better Business bureau and following a report

If I could give this company zero…

If I could give this company zero stars, I would. I have spent an entire week contacting them and sitting on hold for over two hours at a time because they keep locking my account while I’m trying to update my school refund preference. The first time, after waiting nearly three hours, they unlocked my account. However, as soon as I submitted my bank information, my account was locked again. When I called back, I was told that I was supposed to wait 24 hours before attempting to log in, even though another representative had previously told me to log in and try again immediately. Now they are saying that their higher-level team has to unlock my account and that I will receive an email within 24–48 hours. It has been longer than that, and I still have not received any email. What is the point of waiting on hold for two hours to speak with a so-called specialist if there is never any resolution? Every interaction leads to more waiting and more problems. I have even emailed my school asking them to stop using this company because the service has been terrible. This has been an extremely frustrating and stressful experience, especially when I am simply trying to access my school refund.

I wish I could give no stars DO NOT and…

I wish I could give no stars DO NOT and I Mean DO NOT bank with them they are 🗑️ and customers service sucks I done got transferred to 4 different people to still not get my issue resolved.

Very fast replies!!

This bank is a**

This bank is a**. I have over 4k in my acct and my card declines for 7.00.. this is like the 3-4 time I’ve had to call them bc of this issue and I’m always on hold for hours

On hold for 30+ minutes while someone is trying to get into my account.

I'm on hold now for over 30 minutes. I'm trying to contact them because my phone keeps receiving codes that I didn't request. Imagine dealing with the stress of potential fraud happening and sitting on hold forever using the number they send you saying to contact them immediately. It wasn't this way in the past. I used to only sit on hold for 5-10 minutes. Update: After 2 hours of talking to them on the phone, they fully locked my account instead of doing anything productive. I no longer have access to my money to buy food or pay bills. They want a ton of documentation to unrestrict my account and class schedules for a school I have not attended in 8 years--all of which does nothing to combat the person who was trying to log into my account. I'm back on hold after submitting my documents. I've been on hold for an hour and 15 minutes so far this time. I regret ever reaching out about receiving a security code. Absolutely disgusting customer service.

I was having trouble getting connected…

I was having trouble getting connected with someone on the phone , to update my number! I finally spoke with someone but she didn’t fulfill my issues . I reached out to BM Disbursements via Facebook Messenger not thinking I would a reply but was able to get my issue resolved within less than 10 minutes. Thank you so much , Sharon !!! I really appreciate your kindness snd efforts to get my issue taken care of. I hope you have an amazing day Sharon !

Smooth and easy to confirm my identity…

Smooth and easy to confirm my identity via X due to no help via phone number. Rosa was great.