BankMobile (www.bankmobile.com) has a 2.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 58% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Mike was very helpful for me in getting my problem fixed right away. He was polite and professional and got on the issue right away. Very pleasant experience.
Thank you for posting. We appreciate it. Mike
I have gotten married and changed banks since I last had a refund disbursement through BankMobile. Account automatically locked and was told to contact customer service. 1st call-30 minute wait for rep to be told it goes through resolution department, 1 hour hold time and then call disconnects. So, I have to start completely over. This time, less than 10 minutes for rep, but the hold time for the resolution department was over 1.5 hours and one person picked up and then put me back on hold. I hate that my college goes through this company and that it takes so much to change some information like life doesn't happen.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
***5/20/26 It's been 36 hours since I've responded to the request for additional info from Mike who responded to review below and still have yet to hear back. I am running out of time and will be unhoused in a matter of days due to this situation*** Trying to get things sorted out with my refund has been AWFUL. I have spent probably 10-15 hours on the phone over the past few days and I am nowhere closer to a resolution on my issue. My account was restricted because I am traveling and logged in overseas. I sent in all identification requested and they unrestricted my account but I still haven’t been able to update my banking info. It errors out every time. They say they sent the funds to a bank account I had years ago and one person said the funds would come back to BankMobile and another person told me to contact my school. And nobody has told me what the solution will ultimately be as I am traveling overseas and can’t do a paper check refund to a US address! I am on the brink of being financially destitute because of this refund not coming through. I have been told a different thing by every phone agent and passed around endlessly. I am so disgusted with the lack of service I’ve received. I truly don’t know what I’m going to do at this point.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Thank you for posting. We appreciate it. Mike
I would give the company 1 star but the agent I spoke with through Facebook was extremely helpful and honestly deserve a 5 stars. she walked me through how to change my phone number to get a code to get into my account. Please fix your MFA issues. Having either an email or phone number as an option to get an uthentication should be implemented so customers do not have to solely rely on one or the other.
Thank you for submitting your review. Mike
Sacha was legit fire! Give her a raise yall!!! If it was a robot then bruh. Give someone a job!
Thank you for posting. We appreciate it. Mike
Sharon and Sacha helped me get logged into my account with ease. This is my first time contacting a company through a social app and I had a great experience with them
Thank you for posting. We appreciate it. Mike
Terrible company. I honestly have no idea why my college would choose to work with them. Locked my account for no reason when simply trying to switch my bank account. This makes no sense as I had already verified my account when logging in with 2FA. Then, their “24/7” support line has kept me on hold for an hour, so far. I am about to give up. I hope they go out of business. This is incredibly unprofessional for something so important as monetary refunds. Not to mention, after being on the phone with one csr for 15mins, I was asked about my gender. Yes, this is after I had already verified my account 15mins prior
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
I’m only providing One star because zero is not an option. My account was fraudulently hacked and my funds were deposited into someone else’s account. After following all necessary protocols and security measures Bank Mobile confirmed that they deposited my money into an incorrect account and that there was nothing they could do to recover the money lost. They said deposits are NOT insured and that it is not their responsibility. This company is a complete scam and their employees even compromised another consumer’s privacy by sending me someone else’s filled out PDF files. I have lost $2650 and the company is aware of this scam that occurs on their site which leads me to believe that it is their internal employees that are stealing consumer information because they know there is no consequences. This company should be shutdown because they are a complete scam. There was nothing to alert me that my bank account info on file was changed and the company is incapable of delivering any kind of resolution other than a “Sorry” because again, they mislead consumers by saying they are federally insured when they are not Update** You have contacted me and provided a copy/paste response of the original outcome: your company has compromised my information and allowed my account to be hacked and my knowingly deposited my money into a hacker’s account and refuses to take any action or accountability. The outcome is this: Unfortunately, we were unable to recover the remaining balance of $2,610.15 from Nbkc Bank as the funds are no longer available in the account. BM Technologies Inc. is unable to advocate further as a result. We recommend that you contact Nbkc Bank directly for further assistance regarding this transaction. How is this a solution? I have communicated with the other bank and they have said that the sender is responsible, yet your company has released themselves of all liability and as the consumer, I’m just out of luck. Bank Mobile has horrible bank practices and no legitimate institution should be using this company
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
EDIT: I have now been locked out of my account thrice and have tried to change my refund preference from two computers, two ipads, and my phone as well as on two different networks, all to no avail. Customer service makes you repeat your data to everyone you talk to, but they transfer you around for hours and NOBODY can help you change your bank info on the phone. And as to their reply that they contacted me directly, they did- to request insane levels of proof of my identity and to tell me my case was closed- WITH NO RESOLUTION. My rage knows no bounds with this situation. Wow, what a crappy experience. I don't know why all of my colleges have been in bed with these slimeballs, but it's ridiculous. Changed my direct deposit and it locked me out of my account. Now I am filling out forms explaining why my account was compromised (it wasn't) and sending in selfies with my ID to prove that I am me. I verified every crumb of info TWICE to people with whom there was a significant language and understanding barrier, only to be told I had to verify it all AGAIN using official documents and selfies. OK so why did you make me give sensitive info to TWO foreign individuals if you weren't gonna accept it anyway. We will see if they accept my documents, but I am not holding my breath.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
I have been using this so-called bank for years, and every time I receive a grant or funds in my account, Bank Mobile screws cks it up, restricts me from my money, and then Mr. Toad's wild ride starts by attempting to get customer service and resolution. I am right now on hold for 2 hours, disconnected, locked out of my account, all because I tried to do a bank-to-bank mobile transfer, which I have done before, but all of a sudden it would not go through, and then it locked me out of my account. I hate these people, and Mike, don't post that you have contacted me directly because I am currently on hold, so if you would just pick up the phone and give me my money, I will stop bugging you.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Bank Mobile restricted my account nearly a week ago after I called THEM to report that I was receiving verification texts from them that I didn’t ask for. After giving my information and submitting all of my documents, they ghosted me. I have called several times and each time, I’m told that there’s nothing that the resolution team can do. This is my Hail Mary to get my account unrestricted.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
I was issued multiple checks from financial aid, and the checks were not able to be deposited the way they should have( because no one is willing to call the bank that bank mobile requires the bank to do which seems illegal , ruining my schooling due to not being able to buy the materials that financial aid issued the money for. Bankmobile is ruining my scholarships and future school studies, they require months of proving your identity to a robot to receive the funds already released legally by financial aid even though you are the one on the phone with them, it's just seem's off. And I trust my intuition. I hope someone else can come up with a better system.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
The absolute worse customer service I have ever experienced. I was locked out of my account and called over 10 times, speaking to over 10 representatives who all would end the call before ensuring needs were met, making me call again and holding for 15+ min hold times. I will refrain from banking with this company in the future to avoid this kind of interaction, I am extremely disappointed and dissatisfied!
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
HORRIBLE EXPERIENCE. My account was recently hacked and someone sent themselves money from it. I've been trying to get in touch with customer service for at least an hour. I am about to use another bank.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Once again after contacting Bankmobile about my account I’ve been given the run around. They sent me an email that they were sending my refund check through the mail since they don’t want to reopen my account to me after I’ve submitted all the doc they asked for. Today makes day eight which is past the 5-7 days they said my check would be here. And again I was on hold for over an hour waiting on someone to answer the phone just so I can get the run around.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
This company just like everyone else stated was long hold times you speak to someone and then they transferred you to someone else and they transferred you to someone else. It has been almost a year, and my daughter has not been able to get her refund. I complained to the Better Business Bureau and this company bank mobile came back to us stating that the money was transferred to an account at a bank that my daughter does not even have an account at. Supposedly there are no funds available, and my daughter is out of the money. They explained to me after I contacted the college that she should file a police report. Prior to this we were told many times all she had to do is update her password and then the funds were gonna get transferred to her account. I truly believe that this is fraud however no one is willing to help me. And the bank that we were told, the funds were transferred to has no record of any of this so where is the money? I have had multiple phone calls been on hold for multiple hours. Only to be told that we have to file a police report. This is a disgrace and colleges should not use this company at all. Especially when most people that go to school need the funds to get books or whatever. Total total horrible, horrible company. No resolution. Promised that everything was fine. Send your proof of who you are and we will get those funds to you. Nothing. I hope the colleges get rid of this company.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
WORST experience EVER. All I had to do was change my phone number cuz I changed numbers after getting out of the military. NOPE! 2 hours on hold, 2 different people from India asking me 1,000 questions about my life to verify I am who I say I am, and they were still not able to simply change my phone number.
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
Michael S. went above and beyond to help my find a resolution! If it weren’t for him, I’d be switching my bank. I hope they put him in charge because he was the ONLY person that provided good customer service out of the 7 people I spoke with.
Thank you for posting. We appreciate it. Mike
Shannon was an amazing help and very kind! Give her a raise!!!
Thank you for posting. We appreciate it. Mike
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