BankMobile

I had a really great experience with customer care

I had a really great experience with BankMobile customer care because of Rosa. I had a few questions and she answered everything quickly and clearly without making the process stressful. You can tell she knows what she’s doing and genuinely wants to help people. It’s rare to get customer care this good anymore. I really appreciate her help and hope BankMobile knows what a great employee they have.

After I asked the Representative to not…

After I asked the Representative to not turn off my card!! She did anyway and lied about too!! They need to play that recording !! I was scam by one of the Bankmobile reporters.

Treacherous/ HORRIBLE

Treacherous/ HORRIBLE. God forbid you ever need customer service for any issue!!!!! Have called 5+ times today, been put on hold... currently @ 48+ minutes hold time. All because of some mysterious account restriction online? Awful, awful, awful. Negative 5 stars

this was the worse decision my school…

this was the worse decision my school has every made, they are no help they are rude i stayed on the phone 2 hours on hold and once i got on the phone absolutely nothing i was calling for got resolved

Sorry ass excuse for a company!!

This company is completely ridiculous. The worst experience i have ever had in my life. I received a refund from my school and went online to register my account and upload my documents to activate my student account debit card. The placed my account on a ID hold. I called to ask why there an ID hold someone said because my zip code on my profile doesn't match my ID. (Which is a damn lie) A lady then verified that my ID matches my profile and said their waiting on my SSN to be verified.(which doesn't make sense because you said it was an ID HOLD!) However both documents where accepted in there system. Called 3 more times after that and spoke supervisors who don't help shit at all. The app doesn't allow you to switch to another bank to deposit because they gray out the link for Add an external account. This a sad and terrible company people need their money and they are playing games. Moral of the story DO NOT EVER USE THEM!! THEY WILL GIVE YOU THE RUN AROUND AND PUT YOU ON HOLD FOREVER ( I have been calling for a week and im currently on hold right now)JUST TO TELL YOU THEY HAVE TO PUT IN A TICKET!

Worst experience ever

Worst experience ever. Horrific customer service. Excessive “security” measures. Unwilling to assist in a timely manner. Insane hold times. The worst.

I had been facing difficulties in…

I had been facing difficulties in accessing my account for approximately three months. Fortunately, thanks to Rosa’s assistance, I was able to regain access to my account without any issues within a week. I am extremely grateful for her help and would like to express my sincere appreciation for her support. Thank you once again.

Rosa was helpful and quick

Rosa was helpful and quick. I appreciate the help and how easy and quick it was.

Rosa was very helpful

Rosa was very helpful. I had tried getting help on the phone earlier and, after a significant hold time, I still don't think the lady knew how to help me. So I tried messaging through Facebook and Rosa quickly responded and initiated the process to solve my problem.

My experience wasn’t going so well…

My experience wasn’t going so well until I interacted with Mike via Twitter. I’ve been calling customer service care for two weeks and there was always an issue until Mike helped me out in less than a day. The best customer support ever!

Mike was really good at helping me with…

Mike was really good at helping me with my issue. It was fast and simple

Rosa & Mike were very helpful through…

Rosa & Mike were very helpful through the morning, started talking to them at 6 finished at 11 and they kept the same helpful attitude and welcoming tone throughout all of it. I really appreciate those two!

Bank mobile

ACCOUNT LOCKED

After trying to change my refund preference by navigating their atrocious fraud detection system, I was locked out of my account completely and told I was to receive a paper check in the mail. Given the state of the USPS and mail delays/missing mail, I cannot trust that I will receive my refund. I see reports of a Mike or Sascha being able to assist people directly. If either of you see this review, please reach out to me directly if possible to resolve this. REFERENCE ID: 850F3BC0

Scammers work here

Scammers work here. They send your school refund check and after you have already deposited in your bank, weeks later they notify your bank that it has already been cashed and withdraw the funds. Customer service is terrible with over an hour hold times and reps who refuse to look up a previously filed incident number and tell you that they are transferring you to a supervisor but keep transferring you back to the que. This happened several times with a rep Named David. The resolution department keeps declaring that they don’t have enough information when bank documentation was provided and the issue clearly defined with dates and transactions.

The worst banking service I have ever…

The worst banking service I have ever experienced. Customer service is horrible.

Awful experience for a freshman college student

This has been a terrible experience for two of my children. I have three children at the same college. My daughter is 26 so she had no problems setting hers up. However my two sons, both starting college right out high school, had problems setting this up. Bank mobile refused both of them the bank mobile card citing unable to verify identity. Then it was hard setting up the bank account. My middle son had an issue where his refund was returned by the bank and bank mobile locked the account and he is not able to add another account. The customer service department, which consists of people who barely understand English, is of no use. They can't put in information, they can't even tell you what is the reason they were unable to open the vibe accounts nor is there a way to try again. So now he is stuck having to wait 21 days for them to even issue a check. The college does not even give the students options for their refunds they just automatically send it to this company.

Sacha was great

Sacha was great, responded in a fast manner and helped me more than the call operator did!

Refund not being sent

Have been trying to get a refund for about 4 months. My wife's college sent them the money and bank mobile sent it back. Later we get an email that says that they have sent the check 2 months ago and that we need to cash it or they will send the money back to the college and we have to go through everything again. We never received a check in the mail and no email was sent saying that the check was on the way. Currently on hold for 45 minutes probably just because customer service wants us to hang up. Terrible business ran by incompetent people who just want to hold onto your school refunds. Edit, still waiting 2 hours on hold is ridiculous Edit, took about 4 hours total to get to a representative who didn't immediately hang up on me and got part of the issue fixed, unfortunately this requires calling them back again after updating some information so we shall see how long that will take.

Bank Mobile…address mess.

The entire time they sent my disbursement card to the wrong address. Even though the app showed my current address as the mailing address! So I lost two cards…and the entire time it’s hard to purchase any damn thing with the virtual card asking me for physical VERIFICATION. The whole point of the VIRTUAL CARD, is because you’re waiting fur the PHYSICAL. I’m wasting more money than I’m saving because of this. It’s weird because everytime you call they go through this looooooong verification process of asking you for your four end SNN, address, phone number, etc. yet they kept sending it to my OLD address? I’m giving you this address every time, and no one figured it out? I was just as confused…