BankMobile (www.bankmobile.com) has a 2.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. Opinions are polarized: 40% rate it 4 stars or higher while 58% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Terrible company. I honestly have no idea why my college would choose to work with them. Locked my account for no reason when simply trying to switch my bank account. This makes no sense as I had already verified my account when logging in with 2FA. Then, their “24/7” support line has kept me on hold for an hour, so far. I am about to give up. I hope they go out of business. This is incredibly unprofessional for something so important as monetary refunds.
Reply from BankMobile2026-03-27
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
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bB · 1 review · Experienced 2026-02-22 ·
★★★★★
Great app. Customer service needs help
I love bank mobile and they’ve been good to me but I’m currently on hold and have been for close to 30 minutes now waiting to speak to a representative. I have questions about my refund that I need to pay for books.help!!!!
UPDATE 3:15pm ET 2/27/2026
I spoke with an agent after waiting for 45 minutes and she was very rude and disengaged like she did not care. I did not get much out of it as she spoke very fast and then just sent me to an automated line about refunds that I’ve heard before. I’m very disappointed in the customer service as I also never got my questions answered.
Reply from BankMobile2026-02-27
Hello. We have contacted you directly. Please respond at your earliest convenience so we can help you further. I look forward to hearing from you. Thank you, Mike
