Sweepstakes Casino 🎰 | 1,000+ games | Real SC prizesNo purchase needed. New games weekly.🦊 Follow for exclusive promos | 18+
Written by the business, not verified by us.
Is Bankrolla legit?
Bankrolla (www.bankrolla.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-25.
Still waiting for my redemption after 4 days and having to reverify my already verified account and cant even get an answer on how long its going to be until I get my redemption processed. Never had this issue with any other sweeps sites ive won on. Maybe my rating will change if I ever get my redemption
EDIT still waiting for my redemption and cant get an actual answer when contacting them! SCAM
Reply from Bankrolla2026-07-21
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be to complete additional verification. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Games are great lots of choices. But what’s the point of winning if you don’t get paid. First one 2 days later a little long but ok. But they cancelled two saying “Glitich” in the system then waited 5 days still nothing contacted them. Whole point is to get paid when you win asap they sure take your money immediately!! Plus customer service is ai and just repeats answers.
Reply from Bankrolla2026-07-21
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when a redemption is delayed. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
If you want to get your winnings do not use this casino. I tried to withdraw my winnings and I had to verify my identity. After that I had to send a picture of the front and back of the card I used to deposit with. After that they wanted me to send a bank statement with the deposit to them and my name on it. They are a scam and will try anything to not pay you!
Reply from Bankrolla2026-07-21
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when additional verification is required during the redemption process. These requirements are in place to help protect the security of accounts and transactions, and we take concerns like yours seriously.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Love Bankrolla and the platform is fun and very rewarding!
Reply from Bankrolla2026-07-19
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
After a month of waiting, several emails with generic responses and going through the KYC verification TWICE, keep in mind I was verified the first time…I finally received my redemption. I don’t think I’ll ever play with this platform again! It’s not worth the wait!
Reply from Bankrolla2026-07-19
Hello,
Thank you for taking the time to share your experience. We're sorry to hear that the redemption process took longer than expected and that you had to complete additional verification.
We understand how frustrating that must have been. While additional verification may occasionally be required to help protect player accounts and comply with our security procedures, we recognize that your experience did not meet the standard we strive to provide.
We appreciate your feedback and will share it with the appropriate team as we continue working to improve our processes.
Best regards,
Bankrolla Team
Still waiting on my payout of $245. They gave me a hard time with the verification. I sent in every documents & finally they told me everything is ok with my verification but I still haven't got paid.
Reply from Bankrolla2026-07-20
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when you've completed the verification process and are still waiting for your redemption. We recognize how important timely updates and a smooth redemption process are, and we'd appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
The first redemption goes well after cashing out, but after that, it's a pure nightmare to cash out. This is the only online casino that says redemption volume is high and takes forever to redeem your winnings. Plus, it will deny the same card you used to deposit money when you try to cash out, which is crazy. Please play with caution ⚠️.
Reply from Bankrolla2026-07-19
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand that waiting for a redemption can be frustrating. While we always aim to process redemptions as quickly as possible, processing times may occasionally be longer due to higher redemption volumes or additional review requirements.
Best regards,
Bankrolla Team
This is my current favorite place to play. I love the site and the Game they offer. the emails get answered really quick and everybody is super friendly and patient. I just made my first redemption so I will update this if needed but I think that all will go smoothly. Thanks Bankrolla Team. ..Clinton
Reply from Bankrolla2026-07-22
Hello Clinton,
Thank you so much for your wonderful review. We’re delighted to hear that Bankrolla has become your favorite place to play! It’s great to know you’re enjoying our game selection and that our support team has been responsive, friendly, and patient. Thank you for being part of the Bankrolla community!
Best regards,
Bankrolla Team
Accepted my first redemption but now they want me to and I quote "
- A valid government-issued photo ID (front and back)
- A selfie of you holding your ID next to your face
- Proof of address (utility bill or bank statement from the last 3 months)
- Proof of your purchase method for cards used Additionally, please hold a checkered or lined sheet of paper in the same selfie. The paper must include the following handwritten information:
Current date
Your email address
Project name (Bankrolla)....and they put daily rewards behind a pay wall
Reply from Bankrolla2026-07-19
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience has been frustrating.
In some cases, additional verification may be required to help protect player accounts and ensure a secure redemption process. We understand that providing extra documentation can be inconvenient, and we appreciate your patience throughout the review.
We also appreciate your feedback regarding our daily rewards system and will share your comments with the appropriate team for consideration.
Best regards,
Bankrolla Team
KYC, took longer than my 600$ redemption. I thought for sure I would run into problems. It was paid in 4 days. Best games and providers. They need better coin package deals. I try not to buy coins unless I get 50%
Reply from Bankrolla2026-07-19
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
BankRolla seriously has top notch customer service. I've never had an issue the didn't go above and beyond for me. The app is 100% legit and does layout fairly quickly when you redeem. I can't stress enough how much they look out on random sc to play on quite often. It is trustworthy and they have all top providers and games. Easily one of my favorites and I recommend to everyone.
Reply from Bankrolla2026-07-19
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
They took forever to verify then wouldn’t give me my money and closed my account
So my account said I was verified so I make a purchase and try to redeem the winnings they say my documents are not up to their standards then they say fraud department has closed my accounts because I have multiple accounts, which the only way that is true is if I had trouble logging in and thought it was my other email address and trying to log in created a new account! So they won’t give me my winnings or refund my purchases
Reply from Bankrolla2026-07-19
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Best regards,
Bankrolla Team
Great fun playing many different games easy to purchase sc coins and verification is easy you can also play with gc coins try them out and see if you can be lucky.
Reply from Bankrolla2026-07-19
Hello,
Thank you so much for your review. We're delighted to hear that you're enjoying Bankrolla and that you're finding the platform fun and rewarding. Feedback like yours means a lot to us and motivates our team to continue providing the best experience possible.
Best regards,
Bankrolla Team
Steady communication throughout the process. A bit long on redemption time, but did receive payout.
Reply from Bankrolla2026-07-16
Hello,
Thank you so much for your review. We're glad to hear that you felt well-informed throughout the process and that your redemption was successfully completed. We appreciate your patience and your feedback, as it helps us continue improving the overall experience for our players.
Best regards,
Bankrolla Team
Customer service? Never heard of it.
Redemption? What's that?
Deposit? Sure, deposit as much as you want.
Reply from Bankrolla2026-07-17
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling this way. We take concerns like yours seriously and would appreciate the opportunity to review your experience further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
So here it is. Almost 10 days still waiting on my redemption. They keep giving me the same song-and-dance. Oh, our payment team is really having high volumes right now. We understand how concerned you are blah blah blah the site is ridiculous. I would recommend you guys going. Somewhere else to play? I thought, maybe let me give it a benefit about.Maybe they'll pay out, but here it is.Almost ten days later, and i'm still getting the same excuses.Doesn't matter if I chat online with them or on email, really sad, though cause I like the games on their side.But there's plenty other ones that do pay out!
Reply from Bankrolla2026-07-17
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We recognize how important timely communication is throughout the process and appreciate the opportunity to review your concerns.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Bankrolla is definitely one of my favorite sites! Always have great offers going on and the redemption process was fast (same day in my experience). Awesome selection of games/providers. Site is super user friendly. Have not had any issues so far. Thanks for the awesome experience! :)
Reply from Bankrolla2026-07-17
Hello,
Thank you so much for your wonderful review. We're thrilled to hear that Bankrolla has become one of your favorite sites and that you've enjoyed our offers, game selection, and user-friendly experience. We truly appreciate your support and look forward to continuing to provide you with a great experience!
Best regards,
Bankrolla Team
They let you win big but when it is time for a redemption they do not pay so just know you are purchasing packages to play with no payout.
Reply from Bankrolla2026-07-16
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way. We understand how disappointing it can be when your redemption experience doesn't meet your expectations. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Our relationship started off a bit rocky ngl. But one the deposit came through it help build the trust back. And the VIP person that’s been emailing me has been awesome who ever that is does a great job at keeping me engaged looking forward to a long fruitful relationship for the both of us
Reply from Bankrolla2026-07-12
Hello,
Thank you so much for your review. We're glad to hear that your experience improved over time and that our VIP team has made such a positive impression. We'll be sure to share your kind words with the team. We truly appreciate your trust and look forward to continuing to provide you with a great experience.
Best regards,
Bankrolla Team
I tried to redeem $300 that I was able to run up from my no-deposit bonus. My account was fully verified and the redemption time dragged out for days before they ultimately closed my account for “having multiple accounts”. This was my first and only account, so I definitely did not have another account and did not breach their terms of service as they said. I went back and forth with support on this issue, and all they would say is that their decision is final and they can’t give me any information about the supposed other account. I never got my redemption obviously. This seems to be a very scammy way of avoiding paying out redemptions. I would stay away from this site and avoid depositing if you do decide to play.
UPDATE: I decided to email support again based on BankRolla’s response to my review here. I was met with the same response as before, that I had “violated their terms and conditions due to multiple accounts so my account is permanently restricted”. I want to reiterate to everyone that I had one account and had never made a second one. This absolutely seems to be their way to avoid paying out redemptions. Please be cautious of this site.
Reply from Bankrolla2026-07-12
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling this way. We understand how frustrating it can be when an account-related decision and the redemption process don't meet your expectations. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
