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Is Bankrolla legit?
Bankrolla (www.bankrolla.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-25.
Been trying to redeem since May! I’ve gotten a my withdraw denied 3 times now for technical issues . But no explanation what the issue is? This is unacceptable! I asked for my deposit back but I get ignored and just told to resubmit my redemption. Why if it won’t get approved?! I’ve done everything I can on my end. I’ll update my review if I ever get paid. I had been paid before and customer service responds to me that’s only reason this is not a 1 star review
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We understand your frustration with the repeated redemption issues and the lack of clarity around the technical difficulties you experienced. We appreciate you sharing that our Support team has remained responsive and that you have successfully received payments in the past. We also appreciate your patience while your current redemption concerns are being reviewed. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
After verification the redemptions are super fast. It took me a while to get everything in but I hit on this site more than I do on any of the rest. Cash out was instant after I put it through. Idk what they did to work on their system but it's great now.
Reply from Bankrolla2026-08-06
Hello,
Thank you so much for your wonderful review!
We're thrilled to hear that you're enjoying your experience with Bankrolla and that your redemption process has been so quick after completing verification. It's great to know you've noticed improvements and are having such a positive experience on our platform. We truly appreciate your support and look forward to continuing to provide you with a great experience.
Best regards,
Bankrolla Team
This is a scam. I do NOT recommend using this game. They find excuses to take your money after you deposit money and try to redeem the money that you rightfully won!
Reply from Bankrolla2026-08-06
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has left you feeling this way. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
SCAMMERS!!!!!!On July 31st I asked to be redeemed $450 and after they wanted me to be reverified for the 3rd time by sending in the requested documentations, they finally cashed me out the following day which was August 1st. (Keep in mind I'm fully KYC verified) On August 2nd I put in a redemption for $1,000 and they kept telling me that they were backed up on redemptions and to be patient. That's when I first got the gut feeling that they were going to scam me because I've been cashed out within 2 minutes of me asking to be redeemed for the first time ever the second time it took 2 hours the third time a little over 24 hours. Well finally on the 3rd they sent me an email stating that they wanted every single card that I've ever deposited with them that would have been nine cards over the years which I wouldn't have access to because I've changed the banks and a lot of those cards were the virtual cards that you can change the number to etc. I was a VIP player so I had a VIP manager through telegram and I communicated this with them numerous times and they didn't need any of those cards when they cash me out just a couple days before I asked for the $1,000 redemption. I was told by my VIP manager that I was completely kyc verified when they cashed me out the $450. Then they proceeded to tell me that I violated their terms by having two accounts but when the other account was opened it was because I signed in with Google and it wasn't the the same email. I notified them immediately about the mistake that had been made and to shut down the second emails account, which was successfully done. And I was able to deposit for months without issues. They knew that they were using deceitful business practices by not redeeming my $1,000 because of the hypocrisy for cashing out the $450 with me being kyc verified for the third time. Why would they cash me out the $450 with all of the old cards still on my account and it was only when I wanted to cash out a large amount did they need all the cards from years ago. And claimed that I wasn't kyc verified when I have tons of emails, Telegram and live chat correspondence proving that they're liars and scammed me. They got caught in numerous lies than they proceeded to close my account and steal the $1,000 so I have reached out to an attorney and from what I have learned is that this is a common practice with a bankroller they will deceive you if you try to cash out big amounts and will do everything they can to make it seem like you're at fault. I'm begging players to not play here unless you're okay with being stolen from. Also there will be a class action lawsuit that people can join you can Google it and find out all the information and also Reddit post or hundreds of people have also complained and I will not stop until they are fined and shut down.
Reply from Bankrolla2026-08-06
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Tried two other sweeps sites before this. One never paid, the other took two weeks. Here my first redemption cleared in 3 days.
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're glad to hear that your first redemption with Bankrolla was completed smoothly and that you had a positive experience with us. We truly appreciate your trust and support and hope you continue enjoying your time on our platform!
Best regards,
Bankrolla Team
First time on a sweeps casino, was skeptical about payouts. Requested my first redemption and KYC took a day, money landed in ~48h. Amount matched exactly, no hidden conditions.
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're delighted to hear that your first experience with Bankrolla exceeded your expectations. It's great to know that the verification and redemption process went smoothly and that everything was completed as expected.
We truly appreciate your trust and support and hope you continue enjoying your experience with us!
Best regards,
Bankrolla Team
Right now I rate it one star bc I cant do anything bc i keep getting the new terms and regulations but I cant scroll or anything to agree so the site is basically useless.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear that you’re having difficulty accessing and accepting the updated terms and regulations, as we understand how frustrating it can be when this prevents you from using the site. We appreciate you bringing this issue to our attention. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] so our team can assist you with the issue.
Best regards,
Bankrolla Team
Overall not a bad experience. Took a min for my redemption and a couple of emails but it went through without issue. Not a bad site to play on. I enjoyed it. Hopefully next goes smoother now that I'm established so what. Check them out!
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're glad to hear that your redemption was successfully completed and that you enjoyed your overall experience with Bankrolla. We appreciate your patience throughout the process and hope your future redemptions will be even smoother.
Thank you for your support and recommendation!
Best regards,
Bankrolla Team
Only after threatening with a lawsuit would they pay. 18 days later save your money... they still didn't fix the glitchy games that stole $60 but whatever I'll never put a dime on there again.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear that your experience involved delays with your redemption and concerns about technical issues with the games. We understand how frustrating it can be when an issue takes longer than expected to resolve, and we appreciate you taking the time to share your experience and feedback. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Verification felt slow on day one, won't lie. But once approved, my two redemptions since then came in under 48h each. Worth the initial patience
Reply from Bankrolla2026-08-07
Hello Charlotte,
Thank you so much for your review.
We’re glad to hear about your experience with Bankrolla. We appreciate your patience during the verification process and are happy to know that, once your account was approved, your redemption requests were processed quickly.
Your feedback is valuable and helps set the right expectations for other users.
Best regards,
Bankrolla Team
Probably one of the worst places I've dealt with. They lied to me several times. They play games and breach agreements. They tell you one thing then go back on their word as if nothing happened. Horrible.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear that your experience with Bankrolla left you feeling frustrated and dissatisfied, particularly regarding the communication and expectations you described. We take feedback about clarity and consistency seriously and appreciate you taking the time to share your concerns. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Always a great experience with bankrolla! The others don't even compare! The payouts are great and take no time to reach your bank.
Reply from Bankrolla2026-08-06
Hello,
Thank you so much for your wonderful review!
We're thrilled to hear you've consistently had a great experience with Bankrolla. It's fantastic to know you're happy with our redemption process and that your funds have reached your bank so quickly. We truly appreciate your support and look forward to continuing to provide you with a great experience.
Best regards,
Bankrolla Team
Mia my manager!! She's the coolest manager ever! Gives me money and friendship I haven't gotten. At any other casino! She needs a raise!! A big one.
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your wonderful review!
We're thrilled to hear that Mia has made such a positive difference in your experience with Bankrolla. We'll be sure to share your kind words with her — we're sure she'll be happy to hear them!
We truly appreciate your support and hope you continue enjoying your experience with us!
Best regards,
Bankrolla Team
For the past week I have been trying to redeem my money I won. Even though I was already verified they are wanting me to submit copies of a debit card that I do not have because I pay with Apple Pay which is attached to my bank debit card. I have showed them proof where the purchases has been made with my checking account and they still insist I I submit a bank statement for Apple Pay. I have told them that when you add your bank debit card to Apple Pay it hides your bank information for security purposes and yet they seem not to understand. This site is a scam. They give you the run around, they do not want to pay out what you won. They come up with the dumbest things so they don’t payout. Horrible site, horrible customer service, horrible everything.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear about the frustration you experienced with the verification and redemption process, particularly regarding the documentation associated with payments made through Apple Pay. We understand that this can be confusing and appreciate you taking the time to explain your experience and share your concerns about the information requested. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Made a redemption request for 1000$ over 2 months ago. They have cancelled my request multiple times and have blamed it on a “glitch.” They have also blamed high volumes of redemptions as the reason for the wait, which is a very common stall tactic. They just cancelled my request again, and now are requiring me to verify my identity again before I can request a redemption. I have made successful redemptions before and verified multiple times so this is unacceptable. I would not recommend this site, they are scammers.(Posting about a week later to update that nothing has changed, they are still using all the same tactics and I have not been paid)
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear about your frustration with the extended redemption process, including the repeated requests and additional verification you described. We understand how disappointing it can be to experience delays after having successfully completed redemptions previously. We appreciate you taking the time to share your experience and feedback. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Read complaints about withdrawals before signing up. Honestly expected problems. Waited 3 days on my first one but came through clean. Guess it depends on verification.
Reply from Bankrolla2026-08-07
Hello Morgan,
Thank you so much for your review.
We’re glad to hear about your experience with Bankrolla. We appreciate you giving us a chance despite the concerns you had beforehand, and we’re pleased that your first redemption was completed successfully. Verification can sometimes affect processing times, and we’re happy everything went smoothly in the end.
Best regards,
Bankrolla Team
at first i had doubts, read different reviews. But i checked it myself, all good. withdrew without issues more than once
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're glad you decided to give Bankrolla a try and had such a positive experience. It's great to hear that your redemptions have gone smoothly more than once.
We truly appreciate your trust, support, and recommendation!
Best regards,
Bankrolla Team
can't say anything bad… i play and i've withdrawn, all good. that's what matters most
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're glad to hear that you've had a positive experience with Bankrolla and that your redemption went smoothly. It's great to know that everything has worked well for you.
We truly appreciate your support and hope you continue enjoying your experience with us!
Best regards,
Bankrolla Team
I would give no stars if it were an option. I had no issues purchasing packages but when it comes to redeeming it all changed. Tried to redeem my first redemption and suddenly they want you send in ridiculous amounts of proof that you made that purchase. Why not at the time of purchase? To make this short look at all the negative reviews. That will give you an idea of what kind of scammy things this casino is doing!
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear that your experience changed when you attempted your first redemption, particularly regarding the additional documentation requested during the process. We understand how this may have been frustrating and appreciate you taking the time to share your feedback about the verification and redemption experience. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Wouldn’t let me cash out $430 and also game froze when had a $100 tumble never got that back. This is a fraud site stay away they cancel redemptions and games freeze and they say they look into it and nothing happens no money in account just gone. Also went to do kyi verification and they wanted my debit card but also another card that I don’t have and have never owned. So basically can never get my redemption. This is a fraud site stay away don’t spend your hard earned money here.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear about your concerns regarding the redemption process, the game issue you experienced, and the verification requirements. We understand how frustrating it can be when you’re expecting clarity on these matters. We take your feedback seriously and appreciate you taking the time to share your experience. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
