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Is Bankrolla legit?
Bankrolla (www.bankrolla.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-25.
If I could give this a 0 star I would. I have NEVER written a 1 star review of an online social gambling site, but this is warranted. I'm so frustrated with this situation, I'm in literal tears writing this.
Ive been trying to redeem close to 700 dollars for a month now. Everytime I put the redemption request in its either they couldn't process the redemption, so they put the funds back in my account and tell me to try again. Now I have to start the 2 week redemption process over. All the while im trying to redeem with cards I've used before to redeem. The same cards that I've used to purchase coin packs which surprise surprise, never have an issue with taking the money for the purchase. I wish I could post pictures and screenshots, butI'm emailing them and trying to get a concise answer, their response is always vague and uninformed. School is starting back and I can't even get my children prepared because I was depending on this money to help with that. Yes times are tough and people are out here using these sites to make ends meet. I already work 50-60 hours a week, if I get a second job I won't ever see my kids. If you have any curiosity about using Bankrolla, just dont. There are so many other great sites that pay instantly even when you win big like sweetseeps, Myprize, sweepspot. Please do not use Bankrolla. I will never refer anyone to this site.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear how frustrating and stressful the redemption process has been for you, especially given the time you’ve been waiting and the importance of these funds for your family. We appreciate you taking the time to share your experience regarding the repeated redemption attempts and the communication you received from our Support team. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Run away from this site. Wow very disheartening to see the most recent reviews as I find myself in the same situation. I made a redemption log back in a couple days later and it had been returned. I reach out to customer service who says
“We sincerely apologize for the inconvenience. Due to a technical issue, your redemption request was canceled. If you choose to submit a new redemption request, our team will be happy to assist with the process.”
Looking at the recent reviews appears this will never go through. Stay away!!!!
Update!!!: My withdrawal was rejected again this time customer service stated it was because they can’t process withdrawals to discover cards. I do not own any discover card and was using visa debit. I have filed a complaint with the Florida Gaming Control Commission and encourage those having this same problem to do the same!
Reply from Bankrolla2026-08-01
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when a redemption request is canceled unexpectedly and you're asked to submit it again. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Been a long wait but I finally got my $374 redemption. If you don't mind waiting about a month and jumping through some hoops, they will finally pay out redemptions.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We understand your frustration regarding the redemption delays and the experience you described with your previous requests. We appreciate your patience while the matter is being reviewed. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
All of the positive reviews AI generated all of the recent reviews which are typically one star are real. They should have a one star overall for sure. The allocation multiplier is a scam. The entire sweepstakes model they operate is misleading and you should stay far away. They are easily the worst casino I have ever dealt with and I have spent over $600,000 across 45 different casinos over the past few years, I immediately charged back on my credit card after purchasing my first couple of packages when I realized it’s impossible to win through the allocation multiplier.
Reply from Bankrolla2026-08-15
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the allocation multiplier and our platform did not meet your expectations. We take feedback regarding transparency and the overall customer experience seriously and appreciate you sharing your perspective. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review your experience further.
Best regards,
Bankrolla Team
hard to win.. vip hosts take great care of you tho.. payouts take to long
Reply from Bankrolla2026-08-14
Hello,
Thank you for sharing your feedback!
We're glad to hear that you've had a positive experience with our VIP team and that they've taken great care of you. We also appreciate your feedback regarding redemption times and understand that a smoother, more timely process can make a big difference in the overall experience.
Thank you for your support, and we hope you continue enjoying your time with Bankrolla!
Best regards,
Bankrolla Team
I sent everything they asked for so my account could be fully verified. But still all they say your request is being reviewed by the payment team. Wow this seems like a scam to me. Players that don't get paid or take forever to get pay , I don't think they will come back i have played other platforms and gotten paid right away. This is my 1st time I win here. I won $800 and still waiting to get paid it's been a week or so
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We understand your frustration regarding the time taken to review your verification and redemption, especially after providing the requested information and waiting for an update. Processing times can vary, and we appreciate your patience while the relevant team reviews the request. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Confusing rules, misleading information, and unresolved technical issues
My experience with Bankrolla was frustrating and exhausting. The redemption rules were unclear, and customer support gave me inaccurate information about how my winnings were calculated. They later apologized and acknowledged that their representative had made a mistake.
I also experienced three separate technical issues involving winnings. Each time, Bankrolla blamed a third-party game provider instead of taking responsibility. However, Bankrolla offers these games on its platform, accepts customers’ money, and should be responsible for investigating and resolving problems with the services it provides.
When I asked to close my account, they continued trying to convince me to stay, so I ultimately requested permanent self-exclusion.
Based on my experience, I would not recommend this platform.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear that your experience with Bankrolla was frustrating, particularly regarding the redemption information, technical issues, and your interactions with our Customer Support team. We appreciate you taking the time to share these concerns, as feedback like this helps us better understand areas where the customer experience can be improved. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
I hope that I do not receive some AI response that I have been getting trying to message support here. I am currently at 17 days and counting on my $1000 redemption even though, they have stated that redemptions take anywhere from 2-10 days. Every time I ask about the status on my redemption I receive the same response that leads to no where… I have no idea how this platform can continue to attract new customers with this type of process but I can guarantee you that everyone that goes through this type of situation switches to better, more reliable platforms that initiate redemptions much faster.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We understand your frustration with the redemption delay, especially after waiting 17 days and receiving repeated responses without the clarity you were looking for. We appreciate you taking the time to share your experience and your feedback regarding the redemption process and communication from our Support team. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
I submitted my redemption for 100 dollars almost 1 1/2 weeks ago. They have given me the runaround since then. My account was lalready kyc verified before doing so. Well they sent me 3 separate emails stating I need to verify my identity without a link to do so. I could not do it on the website because it was already verified. They then sent me a verification link through email through sumsub. I submitted my identification and I was approved for verification then they sent another email stating I wasn’t kyc verified then sent an email 24 hours later with the kyc verification link which I submitted last Thursday July 23rd and was approved i then received an email stating my kyc was verified and my redemption was approved. I was assuming since that was all completed around 9am on the 22nd I would receive my redemption by now which is July 28th I still have not received my redemption and I contacted support on the website again which I have done everyday since the original redemption submitted and they continue to say my redemption is under review i submitted everything they asked for bank statements ID and I still am getting the runaround over 100 dollars I will not put another dime on this website and I do not recommend anyone who want a redemption completed in 48 hours like they say to play this casino. This website is a joke the whole redemption process is a headache and definitely not worth it. They want you to cancel your redemption and play the money back so they don’t have to pay you anything. BANKROLLA IS A JOKE AND A SCAM!!!! I received a response fo the review i posted and once again I got the generic transcript that is sent to all players that are requesting status of their redemption. I have literally received this exact email at least 5 times I know for sure. When I respond to this email it states it’s a no reply email so I again respond to the support email and I again get the generic transcript repeating the appreciation of my patience and that there is a higher amount of redemptions than normal at this time. After making this review the redemption I submitted 10 days ago and literally was approved 7days ago was denied AGAIN!!! No reason given no nothing I thought everything was finally good to go EVER SINGLE DOCUMENT REQUIRED ALONG WITH CARD TRANSACTIONS THAT INCLUDED MY PURCHASE OF THE COINS USED TO MAKE THIS CURRENT REDEMPTION. I submitted my redemption again and guess what it is again pending and it’s now the weekend which means at least 4 days nothing. Seems highly convenient that my redemption got accidentally cancelled as they claim on a day that they can take up to almost another week. It’s 100 dollars do your customers right and honor their winnings especially once there is nothing left to verify and doing at least 4 verification processes for money we will never get. Im so irritated by their business style and lack of genuine customer service
Reply from Bankrolla2026-08-01
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when you've completed the requested verification steps and are still waiting for your redemption to be processed. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
See how they try to Lie and see how dishonest they are! lol. Stay far away from this place. They make up their own rules as they go along. Told me I could not cash out 101.00 sweepscoins and that I needed 67 dollars more worth of sweepscoins in order to cash out. So I would have had to basically double the 101.00 sweepscoins almost to cash out when in their own rules it says you can redeem at 100.00 sweepscoins. This is what customer service rep Richard said in the chat. I got time today and any day BankRolla to dispute your lies. Then they refused to close my account.
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We're just following up about your review of *****, which was flagged for containing defamatory content.
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P.s. stop flagging my reviews because they are genuine and you guys are liars and thieves!!
Hi again,
We're just following up about your review of *****, which was flagged for containing defamatory content.
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Reply from Bankrolla2026-08-15
Hello,
Thank you for taking the time to share your feedback. We understand that you were frustrated by the information provided regarding your 101 Sweeps Coins redemption and by your experience with our Customer Support team. We take concerns about redemption requirements and account-related requests seriously and aim to provide clear and accurate information based on the applicable terms and account status.
If you would like us to review the specific details of your case further, please contact us at [email protected] so our team can look into it.
Best regards,
Bankrolla Team
This casino is a bank robbery. All they do is make you buy coins to get your money bigger and when you win really big they refuse to payout! No thanks. I just submitted everything including bank statements to them and what else could they possibly want a blood test too? I mean they are really losers and you can pay and play as much as you like but at the point you win and want to redeem… Forget It!! Don’t waste a dime or your time on this bankrolla casino cuz they don’t pay!
Reply from Bankrolla2026-07-28
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when additional documentation is requested during the redemption process and you're still waiting for it to be completed. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Enjoy everything about Bankrolla! $1000 Payout was super fast! like less than 5 hours fast ♡ , Definitely quicker than my questionable 2nd verification process 😬But they made up for it with super fun games and who doesn't apreciate swift payouts ??? I no longer waist my time or $$$ on other casinos , especially the ones that take more than 12-24hours to deposit my winnings!!!! Bankrolla does not mess around in that department.... Definitly keeps me coming back for a fun and exciting time ! Thanks Bankrolla for the great customer service...
Reply from Bankrolla2026-07-25
Hello,
Thank you so much for your wonderful review!
We're thrilled to hear you had such a great experience with your redemption and that you're enjoying our games and customer service. We also appreciate your patience during the additional verification process, and we're glad your overall experience exceeded your expectations.
Your support means a great deal to us, and we look forward to continuing to provide you with a fun and enjoyable experience.
Best regards,
Bankrolla Team
STAY FAR FAR FAR AWAY KEEP YOUR WALLET EVEN FATHER AWAY LISTEN TO THIS WARNING OR DEAL NEVER SEEING YOUR MONEY MAXIMUM AGGRAVATION Well this site is by far the worst i have experienced they have games that is it customer service is ai bots same replies if you ask for head they well say let me look into that for you if you say I will kill your whole family they will say let me look into that for you if you ask about your 30 day old redemption they will straight up tell you they have 10 business days if you message and say it’s after that way after they will give you bullshit excuses about higher demand causes it to delay blah blah blah I’ve played hundreds of online casinos crown casino my luck pulsz spree spin blitz hello millions mega bonanza sweeps royal I can keep going it’s less than 3 days and these sites are massive hudreds of millions of players daily’s and no delays no hold ups definitely seems like a scam site I wouldn’t recommend playing with the free money they offer you site is also the only one if you have 20 left and want to spin it’ll keep forcing your redemption on the screen with a cancel option In hopes you’ll accidentally hit cancel yay your reply here is more promising than your chats can’t get a email response look it’s cool no need to try and save face soon enough everybody will label your site as a scam site because that’s what it is
Reply from Bankrolla2026-07-25
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when you're waiting for your redemption. We take feedback like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Honestly Bankrolla started out great for me lots of offers and a " VIP manager " to expedite my redemptions. That changed last month hit 1500 on 3 lucky sparks. I started my redemption process on June 9th it I gave it the ten days and then I started emailing my manager. I was told the financial department was reviewing it, cool it's a decent sized win may take awhile. Then I noticed it got cancelled by them no reason why so I inquired it was a technical glitch. I had to resend it and it reset my timer. I repeated the process waited ten days trying to be patient still getting the same it's under review response. A month passes and still nothing now I'm kinda mad no one's giving an answer just saying be patient. So I decided maybe I'll cancel it and put a smaller one through I tried 300 nothing for days finally I said fine let's try 150. Today, 7/24/26 , it came though. Now mind you I used Skrill and had redeemed through Skrill before and it takes maybe a day. The worst part I hit 1000 on realprize four days ago and yesterday at 3:46am Realprize sent me the full 1000. Needless to say I'm cancelling my account super unprofessional and honestly bad business practice.
Reply from Bankrolla2026-07-25
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be when a redemption takes longer than expected. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
DO NOT PLAY ((SCAM)) they charged my card multiple times unauthorized not only that they have a conversion system for every 1$ you win you get 0.01$ if you play you will lose and they will randomly try and charge your card I got pictures proof look at other reviews no joke they SCAM this site is FRAUD DO NOT SIGN UP
Reply from Bankrolla2026-07-24
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
The wait times for redemptions are long but they do pay. I had to reverify again after already being verified but just be patient. Large amount of games available as well. Fun site.
Reply from Bankrolla2026-07-24
Hello,
Thank you so much for your review!
We're glad to hear you've been enjoying our wide selection of games and that your redemption was successfully completed. We also appreciate your patience throughout the verification process and understand that having to complete additional verification can sometimes be inconvenient.
Your feedback means a lot to us, and we'll continue working to improve the overall experience for our players. Thank you for your support!
Best regards,
Bankrolla Team
Hello Jessica,
Thank you so much for your review. We’re thrilled to hear that you’ve been winning and that you’re happy with our fast payout process. It’s great to know your experience with Bankrolla has been a positive one, and we truly appreciate your support.
Best regards,
Bankrolla Team
Put in for 100$ withdrawal 2 days later was rejected had to resubmit id address pics of bank account then after 3 more days I was granted my withdrawal
Reply from Bankrolla2026-07-24
Hello,
Thank you for taking the time to share your feedback.
We're glad to hear that your redemption was ultimately completed. At the same time, we're sorry the verification process required additional documentation and took longer than expected. We understand that this can be inconvenient, especially when you're looking forward to completing your redemption.
Your feedback is appreciated and helps us continue improving our processes. If you have any additional questions or need assistance in the future, please don't hesitate to reach out to our Live Chat team or contact us at [email protected].
Best regards,
Bankrolla Team
I redeemed $160 on the 15th of July and after been rejected several times I sent every document that was requested so on the 18th I received an email saying I was completely verified and I should be receiving my redemption. It’s the 22nd and still no redemption… this is ridiculous and as much as I’d like to continue to play when and if I receive my redemption I probably Never will edit…24th still no deposit nor no idea if or when I will get it
Reply from Bankrolla2026-07-24
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. We understand how frustrating it can be. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
They are fraud. They don’t let the account because they want to player come back all the time and to show other games that they have players at the secondary credit card float because they keep charging the trying to charge my credit card on Apple Pay shame on them. I don’t know how to delete my account and I don’t know where to report them the owner of this game. He’s a big fraud
Reply from Bankrolla2026-07-21
Hello,
Thank you for taking the time to share your feedback.
We're sorry to hear that you've had this experience. We understand how concerning it can be when you have questions about your account or payment activity. We take concerns like yours seriously and would appreciate the opportunity to review your case further.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
