Sweepstakes Casino 🎰 | 1,000+ games | Real SC prizesNo purchase needed. New games weekly.🦊 Follow for exclusive promos | 18+
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Is Bankrolla legit?
Bankrolla (www.bankrolla.com) has a 2.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews. Last updated 2026-08-25.
So after having to jump through hoops to get my redemption and them having to have me send it all try’s of stuff in and then approving me to redeem I still have not got my redemption and zero updates every time a ask I get the same response it have been over 72 hours since my redemption and zero updates I would not recommend this to anyone I fill like I got scammed the online casino should be shut down they don’t honour what they say it says 24-48 redemption and now going on 80 with no money or any reason
Reply from Bankrolla2026-08-19
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration caused by the verification and redemption process, as well as the lack of updates you’ve received. We understand how disappointing it can be when a redemption takes longer than expected and you’re left waiting for answers.
Best regards,
Bankrolla Team
Took a while lol but redemption was finally approved 🙌 👏 👌 😌 😅
Reply from Bankrolla2026-08-19
Hello,
Thank you so much for your review. We’re glad to hear that your redemption was finally approved! 🙌 We appreciate your patience throughout the process and are happy that everything worked out in the end.
Best regards,
Bankrolla Team
Update I'm still waiting and it's been 17 days for my second time ive tried to redeem the same $120 I suggest not playing this casino it sucks it's been over a month and customer support they answer the same response every time and they don't resolve anything I highly discourage you to play this let's see how long it takes to get him easily $120 and I refuse to give it up, ots about time to getting in contact with Better Business Bureau because I feel like this is just a fake game
Reply from Bankrolla2026-08-19
Hello,
Thank you for taking the time to update your review. We’re sorry to hear that your redemption experience has been so frustrating, especially after waiting 17 days and having to submit your redemption more than once.
We understand how important it is to receive a clear resolution, and we’re sorry that your experience has not met your expectations.
Best regards,
Bankrolla Team
As long as you have your cards and bank I do there is no issues and all the games are great
Reply from Bankrolla2026-08-19
Hello,
Thank you so much for your review. We’re glad to hear that you’ve had a smooth experience with Bankrolla and that having your cards and bank information ready has made the process easy for you. It’s also great to hear that you’re enjoying the games!
We truly appreciate your support and hope you continue to enjoy Bankrolla.
Best regards,
Bankrolla Team
Withdrew three times already… Last time it came through in 3 days 💰. no complaints from me
Reply from Bankrolla2026-08-15
Hi,
That's amazing to hear, thank you so much for sharing! 🎉
We're thrilled the process has been smooth for you and hope to keep it that way. See you on the platform!
Bankrolla Support Team
Absolutely disgusted. Never once had any issue with redemption but the ONE TIME i hit a jackpot for 500, they start giving me issues and asking for multiple ways to verify; pics after pics, asking me to verify EVERY card I’ve used on the site (clearly BS, they know people get new cards all of the time so this is just a way for them to screw you over with “regulations”) but luckily I had a way to provide proof of all cards. Sure enough though they completely stop responding so I just called it a loss and started the process of deleting my account. I’d rather just never spend again than be put through the wringer and still not get paid out. Useless.
Reply from Bankrolla2026-08-15
Hi,
Thank you for sharing your feedback - we're truly sorry to hear about your experience.
We understand how frustrating it can be to go through multiple verification steps, especially when the process feels unclear or repetitive.
We'd love the opportunity to look into your case and help get this resolved. Please reach out to us directly at [email protected], and we'll do our best to sort this out for you as quickly as possible.
Sincerely,
Bankrolla Support Team
Wow, I’ve had a long career of social casinos and this one takes the cake for most strenuous verification process. Did the KYC verification, sent them all personal information needed (bank statement, ID, debit card)
They have cancelled my redemption request at least 4 times over the last week saying “I’m not properly verified” they are asking for a bank statement that won’t exist till the end of the month.
It’s torture trying to get a hold of someone on customer support that will give you answers that you actually need.
Stay clear away if you are looking for a casino that will be an easy verification process and if you are actually looking to redeem.
I’ll give an update as this situation progresses
Reply from Bankrolla2026-08-15
Hi,
Thank you for sharing your feedback - we're truly sorry to hear about your experience.
We understand how frustrating it can be to go through multiple verification steps, especially when the process feels unclear or repetitive.
We'd love the opportunity to look into your case and help get this resolved. Please reach out to us directly at [email protected], and we'll do our best to sort this out for you as quickly as possible.
Sincerely,
Bankrolla Support Team
Been owed almost $1k since May. I've been cancelled, the recipient of "glitches" and been given enough BS to rival the orange guy in the white house.
At this point I'm working with my bank to charge back payments and filing with the gaming commission and attorney generals office.
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear about your frustration with the extended redemption process and the issues you described regarding cancelled requests and technical difficulties. We understand how concerning it can be to experience repeated delays over an extended period, and we appreciate you taking the time to share your experience and concerns. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Terrible casino. Unless you wanna wait 2+ weeks for your money then don’t play here. Been waiting 11 days for 1000$ redemption. Told them I was going to write a terrible review for every day my money wasn’t in my account starting today. They keep lying to me and making stuff up to stall it. Beware of this scamming casino!
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear about your frustration with the delay in your 1,000 redemption and the communication you received while waiting for an update. We understand how disappointing it can be when a redemption takes longer than expected, and we appreciate you taking the time to share your concerns about the process. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
I have submitted 2 separate winnings or redemption several different times and they will not give them to me. The 1st one i literally waited 21 business days before I gave up and cancelled it because they kept giving me the run around. I verified everything including my bank statement and they still never redeemed it. So I played again and again submitted my redemption now it’s been 7 business days and they still never claim fast pay out 24-48 hours . Not me. Im also a silver and I verified everything weeks ago so there is no excuse. When I contacted customer support they just apologized and stated it’s taking longer than normal. I cant get a solid answer or reason why my redemption is taking so long. It’s the absolute worse. I hate this asinine and don’t recommend it if you want to cash out within 48 hours or even 7 days. My email linked to my account is
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We understand your frustration with the delays you experienced across multiple redemption requests, especially after completing the requested verification and waiting significantly longer than expected. We appreciate you taking the time to share your experience and your feedback regarding processing times and communication from our Support team. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
The good things first Bankrolla has a ton of games and its easy to maneuver and contact customer service. My first redemption took 24.hours which is.very nice, they told me redemptions take between 24 to 48 hours. But since then my next redemption is still pending and its been going on 4 days now. If they tell you 24-48 hours I hold a company to that. They also only let you do one redemption at a time so I would recommend not playing until redemption is received and only a 1000sc redemption a time. So overall a little disappointed
Reply from Bankrolla2026-08-14
Hello,
Thank you for taking the time to share your feedback.
We're glad to hear that you've been enjoying our game selection, found the platform easy to navigate, and had a positive experience with your first redemption. At the same time, we understand your disappointment with the longer wait for your current redemption and appreciate your patience throughout the process.
For privacy and security reasons, we're unable to discuss account-specific details here. Please reach out to our Live Chat team or contact us at [email protected], and we'll do our best to review your concerns and assist you further.
Best regards,
Bankrolla Team
Hello,
Thank you so much for your review!
We're so happy to hear that you're enjoying your experience with Bankrolla. Your kind words and support truly mean a lot to us!
Best regards,
Bankrolla Team
Third redemption this month. First one was slower (4 days, KYC), the next two came in under two days. Consistent is what matters to me.
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're glad to hear that you've had a positive experience with your recent redemptions and that the process has become quicker after completing verification. We truly appreciate your continued trust and are happy to know that consistency has made a difference in your experience.
Thank you for your support!
Best regards,
Bankrolla Team
first time playing at a sweepstakes casino. thought it would be complicated, but no figured it out in 10 minutes. already made my first withdrawal
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're delighted to hear that your first experience with a platform was easy and straightforward. It's great to know you were able to get comfortable with Bankrolla so quickly and have already made your first redemption.
We truly appreciate your support and hope you continue enjoying your experience with us!
Best regards,
Bankrolla Team
GOING ON A MONTH, NO REDEMPTION BEWARE!!!!!!!!!!!!!!!!!!
Time to find out the source of this “sweep casino” and contact proper authorities. It’s been A MONTH! A MONTH GUYS! DO NOT PLAY HERE!!!!
Edit: week 3. Still nothing
How are previous reviews getting payouts within 2 days? I’ve been waiting since 07/30. Cmon, Bankrolla. Do better. Previous withdraws were so much faster. I play a lot. I’ve been verified twice. Waiting half a month for a redeem is absolutely crazy. Other sites are instant or much quicker. You’re about to lose a loyal player.
EDIT: Still no payout. They mention to e-mail and contact live support. Don’t waste your time. Still same “generic” response. I’ll keep updating this daily as I wait
Edit: Still no payout. Day 17
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We understand your frustration with the longer-than-expected redemption wait, especially after having previous redemptions processed more quickly and completing verification more than once. We appreciate your continued patience and your feedback regarding the consistency of processing times and communication. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
This company is a bunch of thieves I made multiple purchases on this platform I finally redeemed $242 well I tried to redeem it they keep giving me the runaround or they just don't respond there's no live support it's a complete scam how they have a 3.3 rating is beyond me they're lousy they can't even pay $242 I don't understand why trust pilot why these companies don't ban this place they don't respond if they do respond they give you the same story high priority you'll have it we've got you high priority it's a bunch of garbage stay away from this place those thieves. I've been redeemed since July 31st it's now August 10th these people are lowlifes
UPDATE: this company responded to my review on here but has yet to pay me or even attempt to reach out to me personally. The audacity to even respond to this is truly amazing!!! My review stays as is!! Absolutely NO attempt to pay me!!!
Reply from Bankrolla2026-08-15
Hello,
Thank you so much for your review. We’re sorry to hear about your frustration with the redemption process and the delays and communication you described regarding your 242 redemption. We understand how disappointing it can be to wait for an update and feel that you are receiving repetitive information. We appreciate you taking the time to share your experience and concerns. For privacy and security reasons, we’re unable to discuss account-specific details here — please reach out to [email protected] if you would like us to review the details of your experience.
Best regards,
Bankrolla Team
Not a high roller -cashed out a modest amount. Half expected small redemptions to get ignored. Nope, processed just like any other. Fair treatment.
Reply from Bankrolla2026-08-10
Hello,
Thank you so much for your review!
We're glad to hear that you had a smooth redemption experience and felt fairly treated throughout the process. Providing a consistent experience for all of our players is very important to us, regardless of the redemption amount.
We truly appreciate your feedback and support!
Best regards,
Bankrolla Team
That they do pay in it’s a great platform to play on and They payout fast
Great platform and they do pay you the next business day
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're thrilled to hear that you've had such a positive experience with Bankrolla and that your redemption was completed so quickly. We truly appreciate your kind words and support and hope you continue enjoying your experience with us!
Best regards,
Bankrolla Team
Had a question mid-redemption about verification docs. Support replied in live and walked me through it, and the payout went through same day. Real humans, not bots.
Reply from Bankrolla2026-08-14
Hello,
Thank you so much for your review!
We're delighted to hear that our support team was able to guide you through the verification process and answer your questions along the way. It's great to know that everything was resolved smoothly and your redemption was completed the same day.
We truly appreciate your kind words and support!
Best regards,
Bankrolla Team
DO NOT PUT YOUR MONEY INTO THIS CASINO. YOUR FIRST REDEMPTION WILL BE FAST AFTER THAT ANY NEW REDEMPTIONS WILL TAKE FOREVER. I MADE A REDEMPTION FOR ONLY $200!
YES .. $200 ON JULY 31ST.
ON AUG 4TH I GET A EMAIL SAYING TO PLEASE CANCEL YOUR REDEMPTION N CLAIM IT AGAIN. WTF WHY I GOTTA CANCEL MY REDEMPTION!? OH SO I CAN WAIT EVEN LONGER?
NO THANKS. SKETCHY ASS CASINO.
GO ELSEWHERE IF YOU WANNA RECEIVE "YOUR" WINNINGS. PATHETIC!
Reply from Bankrolla2026-08-07
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience has been frustrating, particularly regarding your redemption request. We understand how important timely payouts are and appreciate you bringing this to our attention.
For privacy and security reasons, we’re unable to discuss account-specific details here. Please reach out to [email protected] so our team can review your case, clarify the reason for the redemption request, and assist you further.
Best regards,
Bankrolla Team
