The person who called me about an issue I was having with a device.
The person who called me about a problem I was having was cordial and helpful.
About Bay Alarm Medical
Data updated- Website
- www.bayalarmmedical.com
- Category
- Health & Medical
- Location
- United States · Concord
- Status
- Unclaimed
- Last 12 months
- 106 reviews
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Is Bay Alarm Medical legit?
Bay Alarm Medical (www.bayalarmmedical.com) has a 4.9 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher. Last updated 2026-08-10.
What people say
Excellent customer prepresentative.
Excellent customer representative.
Chris answered all my questions and…
Chris answered all my questions and made my experience very easy.
Angie was knowledgeable and patient
Angie was knowledgeable and patient. She answered my questions and walked me through setting up contacts and app login.
I had an English speaking person who…
I had an English speaking person who was easy to understand and polite . It was a pleasure to work with him.
Although the equipment doesn’t always…
Although the equipment doesn’t always work as expected the tech support team is very good.
Customer service was very helpful
Customer service was very helpful in adding emergency contacts for me, he also asked me to test device and reminded me to do it on regular basis.
Kim was very helpful in helping us…
Kim was very helpful in helping us determine that my mom's fall detection was working. She spoke clearly which is very important when dealing with an elderly person who has hearing difficulties.
Roy was very thorough and explained…
Roy was very thorough and explained things very clearly to help me assign my mom as a secondary user of Bay Alarm while she house sits for me.
Vana was very helpful
Vana was very helpful.
5 OUT 5 STARS WELL DESERVED
5 OUT 5 STARS WELL DESERVED! I've had Bay Alarm for two years now. I had researched for an alert company for a very long time. AARP had recommended them. I compared all of their tech and offerings with the other big name companies. What won me over were a few things on their plan not on others: LOCK BOX AND THE ANYWHERE IN THE WORLD FALL DETECTOR DEVICE. This company goes above and beyond as it is truly reassuring that a company involved in safety is genuinely looking out for you. I had a couple of calls for me to test my equipment. I tested all five of my devices while the rep was so patient. Billing is great. Customer service is great. The prices are reasonable. Very reasonable. They also offered a 2 for 1 deal where anyone else who lived in my home could be signed up for the home scanning benefit. I've already recommended them to others who are fall risks.
Bay Alarm Medical carefully checked on my well-being.
Bay Alarm Medical carefully checked on my well-being after I forgot to charge the watch or failed to check in once a month.
All of my questions were answered by…
All of my questions were answered by Mary and the watch works great again.
The person was professional
The person was professional, polite , and helped me to resolve my problem. Thank you.
Sheeka was great and helping me though…
Sheeka was great and helping me though an upgrade and equipment exchange. Answered all my questions.
Today I worked with Sara who helped me…
Today I worked with Sara who helped me with three different matters. She was very supportive. Understood the system in the Process process and knew how to help me.
Excellent customer service
The customer service representative was wonderful to work with and helped me solve a problem where I had made a mistake. He was gracious and kind.
Mary was amazing and extremely helpful!
Roy was very knowledgeable and…
Roy was very knowledgeable and explained everything about the medical alert and how it works and went over our information that is registered with the company.
Angie was very helpful and very patient…
Angie was very helpful and very patient with someone who is not very good at doing this kind of thing.