Bay Alarm Medical

Great service – caring, professional, and always there when you need them

I have been with Bay alarm medical for three years now and highly recommend them. Whenever I have needed assistance, they have provided it promptly and remained on the phone with me until help arrived. Their customer service is exceptional and works quickly to resolve problems. I would like to highlight the experience I had this week with Vivian when I contacted them because my alarm pendant would not charge. She exhausted the things she could do, without success, and told me she would contact the manufacturer to see if there were other approaches that could be tried. It was getting late in the day, but she promised she would get back to me before she left – and she was true to her word. The bad news was that nothing was going to fix the problem, and the device needed to be replaced. Vivian was very helpful in deciding which device would best meet my needs and arranging to get it to me quickly. Even though it was the end of the day yesterday when we spoke, I received an email today that the device had been shipped! I couldn't ask for better customer service.

People are helpful but my confidence in…

People are helpful but my confidence in the equipment is diminishing. I am not very confident the help button will work when actually needed, as it seems to become disconnected quite often and battery only lasts about 12 hours before needing recharged.

I called to arrange the return of a…

I called to arrange the return of a device during the trial period, and to make a change in our service. Both agents I talked to (I made two calls) were excellent and we got everything taken care of easily.

Vana was very helpful and patient…

Vana was very helpful and especially patient when I had to search for verification information regarding my mother’s Bay Alarm account. She also clearly explained my options regarding the aging buttons used with my mother’s alarm system.

Jason fully explained what was needed

Jason fully explained what was needed. He was very professional and a good listener.

Vana was very helpful!

Angie's customer service was excellent.

Jaylend made it happen !

Jaylend was the person who got us over the finish line with our activation. Very patient, calm and poised. Chablis Kirk was my first person met in this process and she is amazing. Thanks to everybody else who worked with me getting this unit activated. It really helps my family know the emergency services can be rapidly deployed for our 99 year old mom who is soon to be 100 on October 16th !

Customer service was very helpful

Customer service was very helpful. I will call back once I move mom into our home to change phone & asdress.

Payment Processing

I needed to make a payment and decided to do it by phone. The agent I talked with was professional, pleasant and quick handling it for me!

Ramses was great

Ramses was great. No pressure just explained the product and price with me.

The two agents that we worked with were excellent

The two agents that we worked with, Liberty, and Mary were excellent! Not only did they take care of setting up my sisters new account and helping us pick out the right device for her, they both had incredible attitudes. We really appreciated working with them.

Customer service was patient with my…

Customer service was patient with my questions.

The rep was very kind and helpful.

Everyone was very pleasant & helpful

Angelina was very nice and helpful

Angelina was very nice and helpful. She answered every question to my satisfaction.

Helpful

Helpful, professional staff.

Knowlegable staff who helped me…

Knowlegable staff who helped me navigate the enrollment process

Excellent customer service

Jaylin went above and beyond to be helpful, showed patience and courtesy.

Not overly confident that Bay's fix will solve my problem.

Not sure what was done will correct the problem of the mobile device not wanting to charge when I place it in the cradle, but we'll see. I think the problem is the cradle. When I place the mobile device in the cradle it doesn't seem to fit in the cradle as tight as it used to.