Bay Alarm Medical

The person who helped was very good

The person who helped was very thorough and knowledgeable. In was able to set up the system easily.

Bay Alarm has been very good for me

Bay Alarm has been very good for me. I would recommend it to others. Customer service is excellent! I am moving and had to change my address. James C. Baker

I was alerted that my device did not respond and everything was taken care of

I was alerted that my device did not send any signal to Bay Alarm. THen the lady at Bay Alarm guided me from A to Z and I re-mestablished the contact with Bay Alarm

The representative was terrific

The representative was terrific. I believe her name is Vivian. If I didn’t get the name correctly I think it’s pretty close. I appreciate the represntstive’s attention to detail and her patience.

Good and quick service

Associate was clear and concise.

Helpful in reestablishing service

Angeli was helpful in reestablishing my mom's service after returning to our home after being evacuated due to a wildfire threat. She also placed an order for new equipment that I requested and fully explained the cost it entailed. She was pleasant and helpful.

I thought the person I first spoke to…

I thought the person I first spoke to was great, very nice and explained well. Customer service was great as well.

My father fell today and had a concrete…

My father fell today and had a concrete statue fall on top of him. The fall detection did not recognize that he fell but he pressed the button for help. He was contacted by Bay Alarm and Non Emergency help was sent to his house. They also called myself and my wife and alerted us. We are so very happy we chose to buy this for my father. He hasn't had for a full week yet and it has already paid for itself. I do however, want y'all to look into why the fall detection did not automatically work please. Don Price Jr.

Easy!

Very helpful and professional agent helped process

The product does what I wanted for a…

The product does what I wanted for a reasonable price. However, the accessory I subsequently ordered was very over-priced (a jewelry-style cover for the wearable alarm button).

The Customer Service Agent I spoke with…

The Customer Service Agent I spoke with was very knowledgeable and answered all my questions and gave me several suggestions dealing with my issues. Thank U so Much!!!

very helpful service agent

The tech agent, Anthony, helped us to understand, activate, and operate the new devices in short order. Anthony was friendly, knowledgeable, and helpful. Anthony also explained the use of the vital information pouch for responders.

Totally Satisfactory Service

The representative who took my call, was friendly, courteous and knowledgable. She totally resolved the issue that called about.

Austin was very compassionate and…

Austin was very compassionate and helpful

Sarah was very helpful with updating my…

Sarah was very helpful with updating my payment information.

Derek answered all my questions with…

Derek answered all my questions with professionalism and courtesy

Service call

Your representative Kim was very patient while walking me through the questions she needed answered and demonstrated an excellent understanding of your company’s guidelines.

Great help!

Kal was wonderful helping my dad and I test his devices. My dad isn't very tech savvy, and Kal patiently walked him through it

Derrick was very polite.ans helpful

Derrick was very polite, helpful and professional. He helped us address our equipment problem. Thank You