BeautifulHalo (www.beautifulhalo.com) has a 3.1 out of 5 rating on OK.one, based on 595 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 33% give 1 star; The business has replied to 17% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
Bought a coat which was incorrectly sized, colours didn't match the picture and they refuse to let me return the item for a refund. Poor quality and poor customer service. DON'T LET THE CHEAP PRICES DRAG YOU INTO BUYING. You're wasting your money.
Our professional support team have contacted this customer at the first time, the issue has been resolved. Thank you.
Great cotton vest I wear with dresses usually. Quickly delivered. Good communication from BH. The picture shows a different design from the vest I received so should be corrected. The picture shows a looser vest. I received a very cute more fitted and feminine style. I will order a larger size next time, but this one still works for me.
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Very good customer service, have been very helpful in resolving my issue.
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The 2 rose lamps were beautiful highly recommend. Good customer service support!! X, 😊❤️
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Quality items/great stuff/great experience and items worth getting ,many to choose
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Bought a colourful cardigan and am very pleased. Arrived quickly and well packaged. Nice addition to my wardrobe.
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*updated review* I initially gave this company 1star (see below) but following very helpful communication from their customer service I am giving them 5 stars for their service. If I could give a zero I would. Ordered something & was sent a completely inferior item. To be fair they emailed directly back to me regarding complaint. Offered to give me 35% refund & keep item or return item for full refund but I would have to pay postage. Was quoted £17 to return small package by Royal Mail tracked. So the better of the 2 options was to get 35% refund. Ended up spending a lot of my hard earned money on a useless item that is only fit for bin 😡
Thanks for shopping at our site! Your review really matters. We do our own products and we have our own supply chains. Our products are in good quality and the price is favorable. Our website posted all the products details including the material, pictures, etc. So we consider it may only have slight difference with the customer's expectation. But we confirmed we sent the correct product without quality problems. All our return and cancellation policy are posted at our site and all customer can check before placing the order. We allow and support returns under all circumstances. But in the consideration for the time period and the efficiency, we usually suggests our customers for couples of solutions. For your issue, we can provide free return service and the full refund. Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
Ordered 2 beautiful medieval wooden light chandeliers...came within the time frame..had questions which were answered and solved promptly..ordering the rest thanks so much beautiful halo!!....
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Prompt reply and good communication. Product nice quality
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AVOID THIS COMPANY !!!! I recently purchased some pendant lights which were shipped to the UK. On arrival the lights were broken they offered no shipping refund and explained that to return the item “ would cost me alot of money as they are based in Foshan China “ I reminded them that the lights were faulty and that I should receive a full refund “ they kept replying with a generic email. The first email I received was this : Dear Emily, It would be a great expense for you to return the item for the high shipping fee. We can offer you a 15% refund of the item price as a compensation. Would you like to keep this order? Thanks. Best regards, Beautifulhalo Absolutely no apology to them being broken and a laughable discount even though the glass was broken and NO free return service for my faulty item. I went back and forth and they offered to send a replacement. I was patient and willing to receive a replacement however on arrival the items were a completely different colour and sent in chrome instead of Smoked Grey. I emailed them again explaining my dissatisfaction and this was the email I received : Dear Emily, Really sorry for not meeting your satisfaction. Our base is in China and the return shipping fee is very high. If we offer you 20% refund of the item price, would you like to keep it? Regards, Beautifulhalo AGAIN NOT OFFERING ANY FREE RETURN or apology and putting it on the customer. They have now blocked my email. They have breached the consumer act and are not fit for trading purposes. Complete Con Artists ! Update : They acknowledged my review and responded with this : Dear Emily ， Thanks for shopping at our site. Attention:This email is the vip support, pls reply to this email directly! We have received your feedback at Trustpilot and it would be a great help for us. Your comment really matters! Thanks for sharing. For your issue, we are really sorry for the inconvenience caused. We can offer you full refund for compensation. Is that ok? If there is still any other problems, we will try our best to help you and you can feel free to contact us. Could you pls kindly delete or amend your comment and offer us better rating? Or if you are not satisfied with the solution, we could get further communication. Looking forward to your reply and we will lead you to the next step! Thanks. Best regards, Beautifulhalo I advised them that they need to process the refund via PayPal and they responded : Dear Emily, Pls close the paypal case, the money is locked by paypal now. Thanks. Regards, Beautifulhalo I responded advising them that they need to refund buyer by PayPal and again they asked I close the case. So not only wanted me to close the case knowing I am unable to open another dispute once it’s closed they also asked me to amend my review and I still have no refund !!!!!! Unbelievable!!! Another update : Paypal found in my favour and refunded my money and they had the Gaul to ask me to change my review ?! AVOID
Thanks for your review. We still need to improve our service and trully sorry for the inconvenience caused. Our products are sold worldwide and enjoy good reputation on the quality and unique design. Many customer take great praise for our service. The whole processing progress includes order checking, stock distribution, quality inspection and careful packaging. We confirm that we had strict quality inspection and careful packaging before we sent out. It may cause damages for many force majeure like weather, custom clearance, transportation bumps, violent package opening, the speciality of the material etc. Sorry for the confusion caused, we did not refuse return, we just gave the suggestions and try for a better solutions for our customers. What a pity that many customers rushed to conclusions because they were too anxious and worry about that. In fact, we did not refuse returns. We allow and support returns under all circumstances. But in the consideration for the long time period and the efficiency, we usually suggests our customers for couples of solutions. For your issue, we can provide free return service or a new replacement. Would you mind further communication? Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
Quality very poor, item looks so much better in the photo, also its not leather as advertised its plastic. Also they will not accept a return. Do not buy from this company, I feel cond.
Thanks for your review. We still need to improve our service and trully sorry for the inconvenience caused. Our product photos are provided by our suppliers and are all real pictures. But sometimes our products have minor updates. Nor may it meet the expectations of all customers. We will show our product details as much as possible. However, the slight difference between the actual object and the picture is acceptable because it is related to personal preference and feeling. But we confirmed we sent the correct product without quality problems. All our return and cancellation policy are posted at our site and all customer can check before placing the order. We did not refuse return, we just gave the suggestions. But sometimes our customer are too anxious and make the incorrect conclusion. For your issue, we can provide free return service and full refund. Would you mind further communication? Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
I'd give them zero stars if I could. Don't make the same mistake I and many others have by ordering from here! I bought a light which looked very nice on the photographs online at significant expense, these showed good quality carpentry and well cut curved wooden edges. The light which came around 4 weeks later resembled nothing of the sort. I would describe the edges of the item that came to be square - unlike the curved item in the photos, but this would be too much of a compliment, the wood on the item has never actually seen a square edge. The splinter ridden wood in fact resembled similar quality to a piece of wood cut by seven year old using a chainsaw. Bare, sharp metal was exposed and any metal that wasn't sticking out of my fingers after unpacking the item was covered by what seemed to be a sharpie running low on ink. After plenty of 'customer service tennis' over email, they refused to offer a full refund (10% was offered along with sending a new light). It was clear that even the replacement light wouldn't resemble what I had originally bought. From closer inspection of the website, the photographs of the light I had ordered were clearly stolen from another company on Pinterest. A full refund for the light was offered by the merchant providing I sent the light back to their address... In China, but they refused to cover any cost of shipping the light - despite me arguing that they had not actually sent an item that I'd ordered. To resolve the problem (and I advise you do this if you've made the same mistake as me), I contacted my credit card provider and requested a chargeback. This is a method of refunding your money through the credit card provider, if the merchant is found to be at fault - they are also charged a fee for the inconvenience. My request was successful and my money fully refunded by my credit card - I do hope that Beautiful Halo were charged a fine for their cowboy company and service, I also hope it isn't the first time. I, personally would stay well away from this company. The product delivered is not something I would want near my house, let alone in it. As an electrical engineer, I would also question the electronics within the device, I don't recommend putting it into your home! Trust me - It isn't worth it!
Thank you for the feedback. We are trully sorry for the inconvenience caused.Your comments really matters! Our products are sold worldwide and enjoy good reputation on the quality and unique design. We do our own products and we have our own supply chains. Our products are in good quality and the price is favorable. It may cause damages for many force majeure like weather, custom clearance, transportation bumps, violent package opening, the speciality of the material etc. Or if you are still not satisfied with the outcome, we could get further communication. For your issue, we will take the responsiblity and continue to provide you the replacement or the refund. Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
Worst experience ever !!!!!! Do not purchase anything from this company Bought brand new light and it was damaged, they told me I should glue it ! Couldn't return it !!!!!
Thank you for the feedback. We are trully sorry for the inconvenience caused.Your comments really matters! Our products are sold worldwide and enjoy good reputation on the quality and unique design. Many customer take great praise for our service. It may cause damages for many force majeure like weather, custom clearance, transportation bumps, violent package opening, the speciality of the material etc. For all the damages or the defective, we can provide replacement or the return service. Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
I ordered, much to my subsequent regret, a cardigan from this company. When the item arrived it did have sleeves, buttons and other 'commonly-held' features of a cardigan, but here, between the photo and description on the website and what was actually delivered to me, all similarity ended. I provided a photo of the actual cardigan and the photo from the website to the 'After Sales Team' to aid easy comparison, all to no avail. Much to my astonishment the company kept stating that the cardigans were the same; a level of self denial on par with Donald Trump's insistence on a second term. Alternatively, perhaps all staff at Beautifulhalo, unfortunately, share a visual impairment that renders them unable to successfully engage in games of 'Snap' or 'Spot the Difference'. I finally grew tired of 'the cardigans are different', 'Oh no they're not' pantomime style email exchanges and decided to disengage from the whole farrago. Consequently, I am now £31.94 the poorer and my local British Heart Foundation will shortly receive a donation of a 'cardigan' which they will find undoubtedly difficult to shift. Update The company have contacted me offering a full refund if I deleted my review or ammended the one star rating. I replied that I would only be able to ammend to two stars due to firstly being sent an item that bore no resemblance to the one advertised and secondly having to send numerous emails and post a poor trustpilot review before a full refund was offered. As yet, I have received no refund and doubt I ever will unless I agree to remove this review. I am in a fortunate position where I am able to just walk away from what amonuts to being held to ransom, but unfortunately there will be others who cannot afford to do this. I wonder how many other reviews have been removed under similar circumstances?
Thank you for the feedback. We are trully sorry for the inconvenience caused.Your comments really matters! Our products are sold worldwide and enjoy good reputation on the quality and unique design. We do our own products and we have our own supply chains. Our products are in good quality and the price is favorable. We post every details of the product at our site including the size, the material, the photos, etc. All the products info are real and in details. But we confirmed we sent the correct product without quality problems. The product may be not consistant with your expectation. For your issue, we can provide you the replacement or the refund. Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
The five-star review is for the quick refund I got from them. I have realised that the prices are very very high so I have decided to cancel the order within 24 hours and only if you cancel the order within 24 hrs you get the full refund if not within 24 hrs. This is from their website so keep in mind that Within 24 hours of payment confirmation* 24-72 hours after payment confirmation* More than 72 hours after payment confirmation* Full Refund 50% refund of the product price, full refund of the shipping price Refund of shipping costs only *When you receive an email entitled "Payment Confirmation for Order#_______ with beautifulhalo.com", your payment has been confirmed.
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I ordered a sconce. It took a while for it to be delivered, as it is for many things these days. I reached out to customer service a few times, and they always had a prompt response. The sconce arrived, I had a question about proper light bulbs, and they answered in a timely fashion. The sconce is perfect to light up a dark hallway. I am a very satisfied customer
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I ordered a bedroom floor lamp remote control. The lamp itself is absolutely gorgeous and jazzy style. I love it. I have gotten quite a few comments on it's style. It completed my upgrade of my bedroom, sweet.
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I ordered a gold wall light. It was absolutely perfect. It came well packaged and earlier than expected, really pleased with my item and the service.
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Great quality product! I am very happy with my shirt, I even bought a second one.
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To read Beautiful Halos response to my view you would believe that they have been totally reasonable in managing my concerns - this is not the case. They described the light i brought as milky lampshade. The picture showed an imagine of an opac glass bowl on the lamp. The shade that arrived was clear. When I complained their response was that the resolution on my computer must be poor. They said that the lamp did not come with a milky shade. That is my mistake. They told me I could return it but I would have to pay for the postage and the refund would be minus their original postage to me. I had to send them their invoice which described the lamp shade as milky and a snapshot of the website. They then said they did have a milky lampshade but again I would have to pay for the new shade to be delivered. When I suggested that they had either lied to me originally about it not coming with a milky shade or the new shade may not be compatible with the original lamp they said that we my responsibility because I wanted a different lamp and I would have to pay for any returned and incur postage costs from them. It was over 100 emails later and the threat of involving AMEX that they finally send a new cloudy (milky) glass lampshade. They are not the same as the original lamp fitting. They are a bit too small but I gave up trying to fight with them. I would not use beautiful halo again and would not recommend anyone else does. They cant sweep under the carpet that this is a very bad service.
Thank you for the feedback. We are trully sorry for the inconvenience caused.Your comments really matters! We do our own products and we have our own supply chains. Our products are in good quality and the price is favorable. We post every details of the product at our site including the size, the material, the photos, etc. All the products info are real and in details. The product may be not consistant with your expectation. Or if you are not satisfied with the solution, we could get further communication. We can provide you free return service or the refund. Could you please kindly leave any available info about your order? Our professional support team will contact you asap. Or if you have any problems, please feel free to contact : [email protected] and attach with your comment. We will try our best to serve you till you are satisfied.
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