Beautylish (www.beautylish.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
ORDER not received. Order over 3 weeks again and havent received my order. They never replied to me email. Be careful of this company
Hi Samuel, we are sorry to hear that you did not receive your Beautylish order 4V5T-S3PK. The tracking for the order lists a delivery date of 6/30/26. We are also unable to locate any emails from you regarding your order. We are reaching out to you today by email to assist with your order. Thank you.
Amazing products, not possible to get anywhere else, arrived beautifully packed. Good communication. The only thing was it took a while and no advice about how long but when it arrived I was delighted+
I don’t know what all these bad reviews are about, I’ve shopped with them a few times and never had a bad experience. I live in the UK and the products were shipped from the US, got here in about 2 and a half weeks. Clean packaging and products in a great shape. I would recommend, because you can find a lot of stuff especially out of stock ones that you can’t find anywhere else on beautylish.
It's mostly used by me for Sonia G and Wayne Goss brushes. Have bought many times from the website. Good and friendly customer service. The only issue is if you receive a broken item, the return cost will have to be paid by the customer. The custom fees will not be reimbursed and you are supposed to send the item back. I would think if you spend thousands of dollars on their website, they should handle this differently. With the quality of the brushes there is rarely a problem, but from time to time it will be. Considering the expensive brush prices there should be a better way to treat long time customers.
Garbage products just money grabbing! Never again! Please, stop apologizing. Your kind words don't change anything. Your product worked only for few months and your policy 60 days return ( not because I changed my mind,but because it doesn't work! ) is protecting only your company, not the customer who trusted you.
Hi Bozena, we are sorry to hear that you are unhappy with our Return Policy. The product you contacted us about on 5/13/26, order BRF6-4318, was outside our return time frame. You placed the order on 12/25/25 and it was delivered 12/30/25, approximately 4.5 months ago. Products are eligible for return within 60 days/2 months from the date of delivery as stated on our website. Thank you.
Terrible service. I will never order anything again and will not recommend it to anyone. The item arrived broken, we waited a month for the return to be approved, and then still waiting for the refund. Absolutely awful service.
Purchased sugarpill lipstick as no where else in the UK stocks it!! I finally have my order! To be fair it only took two weeks to turn up. I had more of a problem with delivery in my country (thanks Royal Mail :/ ). To Beautylish’s customer service teams credit, they were happy to help me with the tracking and delivery issues quickly considering the time difference. I’ll be shopping again if I need anything specific that they stock.
Real disappointment at Beautylish. I’ve ordered before and orders have arrived on time and in excellent condition. I love their website and products. Shame that they seem to be ok with being let down by Evri courier failing to deliver. Not offering a solution to me not receiving my order is not good business sense. Luckily our consumer protection kicks in when a dispute is raised with Amex.
Hi Valerie, thank you for submitting your review regarding your Beautylish order ZF4G-VL41 that was placed 11/28/25. We're sorry to hear that you have not yet received your order. A follow up email was sent to you this morning with the latest delivery tracking information from the courier that indicates a delivery is scheduled to be made tomorrow. Per the email we sent you this morning, we will follow up with you tomorrow on next steps if the order is not delivered to you. Thank you.
I’m in the UK and ordered the new Danessa Myricks palette. Unfortunately it turned up with a broken shade. Not their fault, these things happen. I contacted customer service who organised a return and replacement. They were very helpful and the new one arrived in perfect condition- highly recommend!
I ordered the Sonia g cheek pro brush from them and it costs me 57 pounds, that brush is so awful and cheap sheds alot like a pound land brush and its 57 pounds!. I reached out to them, they do not help with anything and definitely not refunding my 57 pounds! What a scam save your money people.
Hi Kanwal, regarding the Sonia G. Cheek Pro Brush on your Beautylish order 6TLS-R53P, our records show that you contacted us today, 9/8/25 regarding your dissatisfaction with the brush. As the brush was delivered to you on 2/1/25 and today was your first outreach to us that was past our 60 Day Return Policy, we issued a Store Credit for the full order amount. The Store Credit will automatically apply towards your next Beautylish order and please don't hesitate to contact us for a consult on any products before you make your purchase. We want to ensure that the products you purchase will work for you with best results. Thank you!
This site has enabled my growing collection of very expensive makeup brushes... but also some surprisingly affordable ones, so it all evens out. The rewards/points program is good, and the gift card events are stellar. Shipping is SUPER fast, and the products are always nicely packaged. I recently needed to contact customer support about an issue, and they were very responsive. No complaints!
I cannot recommend this company enough - After being let down by a UK retailer, who lost my package during the delivery process and subsequently having the items I needed go out of stock, I was quite panicked about having what I needed for my birthday holiday. Ordered for the first time from Beautylish.com and paid for express shipping. The items came, really securely packaged, and earlier than expected! I’ll be ordering from this company again and recommending to my friends.
I was initially skeptical after visiting the website, so I checked TikTok and found they seemed genuine. Being in the UK, I decided to place an order, but it failed twice, which made me wonder if the company was legit. I reached out and got a quick response—they were having a technical issue and kept me updated throughout. I placed my order on 21/04/25 and received it today, 29/04/25, nicely packaged by Tristan. A big thank you to Nils, Sara, Katrina, and everyone involved, including the Amazon delivery driver who came by twice to ensure I got it.
Order says shipped but 15 days later still the tracking number says order isn’t picked up. Wrote 3 emails and no reply It’s a scam I guess
Hi Elaheh. We would like to assist you with your Beautylish order status, however we are unable to locate an account by your full name and your review does not list an order number. Please email us at [email protected] or if in Canada or US, you may call us toll-free at 1-877-992-5474. Please contact us so that we help locate your order. We look forward to hearing from you. Thank you.
Placed an order on 16th March and contacted customer service on the 27th as delivery still hasn’t taken place. Customer Service, in particular Art, was excellent in resolving the matter. He acknowledged that there was a delay in the dispatch and processed the refund swiftly. On top of that, he also informed the courier to carry on delivering my order regardless of the refund. All in all, a happy customer who will be returning!
Hi, we are sorry to hear about your experience with the delivery delay of your Beautylish order; that is definitely not the experience we want you to have with your orders. Please check your email inbox for what we hope is a positive resolution to the matter. Thank you.
I have emailed so many times saying that a part was missing from a order,is there a phone number? No one is replying
Hi. We are sorry to hear of your experience. We are unable to locate a Beautylish order by the reference number of BEAU7331 listed for your review and there is not an email address or full customer name listed so that we may contact you directly. Please email us at [email protected] and in the subject line of your email, please reference "Trustpilot review" and provide your order number so that we may research the issue and provide a resolution for you. Thank you, and we look forward to receiving your email.
Great website! The products are genuine, and the delivery time is quite fast given that I ordered from the UK, and there were no hidden fees! The order came securely packed with all of the products intact! I will order from them again when needed!
Garbage spam company based out of china, looking to collect your data and to sell you cheap expired warehouse makeup that was rejected by stores. Worst quality and questionable business practices, watch for spam and harrassment. Bad selection of obviously paid partners.
I placed an order on 8/30/24 for ~$260. I received an email from Beautylish on 9/2/24 informing me their system showed I had not paid 2/3 flexible payments from my first Beautylish order placed on 10/22/15. I had received no prior correspondence from Beautylish about a balance since the nearly 10yrs has passed. Contrary, I received a Beautylish email on 12/19/15 confirming my second payment and once Beautylish processes my third payment on 12/22/15 “you will have no remaining balance on this order”. I contacted my credit card company to provide Beautylish with my 2015 statement showing the charges for 3/3 flexible payments, but they stated they only hold account statements for the last 7yrs. Since this occurred more than 7yrs ago, I have no access. Despite sharing all of the above with Beautylish to resolve this mixup, I was told they would not provide any assistance leaving me to pay twice for these two flexible payments or my new order would be cancelled. Disappointed by the lack of support I received given this unusual situation, I decided it was best to cancel my order with Beautylish. At this time, I cannot recommend Beautylish and greatly hesitate to make future orders with them.
Hi Ashia, we are sorry to hear that you believe you did not receive the appropriate support. In reviewing your Beautylish account, we did provide you with the complete details regarding the two past due payments on your order from 2015. We also see that one of the past due payments was paid by you yesterday, 9/8/24. We appreciate that payment! Once the final past due payment is resolved, we would be happy to assist you in placing your new order. Thank you.
order date: 25/07/2024 email sent Aug 3, 2024, 04:58 PDT I didn't know delivery is by Amazon. I don't have the order today. There is no guarantee I will receive the order. Therefore I request immediate full refund of £42 including free postage and VAT in order to end unacceptable order created by mistake. It is not my responsibility to verify if amazon is your partner. reply from beautylish Thank you for contacting Beautylish! Your request (849865) has been received. Our Customer Service Team will respond as quickly as possible. We are available to assist by phone from 7am-4pm Pacific Time, Monday to Saturday. For US and Canada customers, our toll-free number is 1-877-992-5474. We are also available to assist by email from 7am-4pm Monday to Saturday, and 8am-4pm Sunday, all Pacific Time. To add additional comments, reply to this email. 4/8/2024 amazon we tried to deliver email: Unfortunately, we ran into an issue when attempting your delivery from Landmark Global US Tracking ID A12568061443 same day amazon marked as delivered: Your package from Landmark Global US was delivered. Your package was left near the front door or porch (with pic that doesn't include my order) me notifying beautylish: I have requested full refund because of logistics issue. that is amazon. I didn't receive the item but it was marked as delivered after "we tried to deliver" email. Because it is by amazon, there was no option to refuse delivery. I am still waiting for full refund. You can process refund now or process refund later with my very unpleasant negative review online everywhere. Given that this behaviour (ignoring non delivery and refusing refund) is not a one off by beautylish, I recommend not using this site.
Hi Jieun, we are sorry to hear that you did not receive your Beautylish order that shows as delivered on 8/4/24. The order was shipped via Landmark Global and transferred to Amazon Shipping for the final delivery to your address in the UK. We are reaching out to you by email so that we may assist further and so that you have confirmation of our Customer Service information in order to reach us directly should you have any questions regarding your order or regarding any products. Please be sure to check your email inbox later today and also double check your Spam folder should our email be directed to that folder. Thank you.
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