Beautylish

Never got my package

My first time shopping with beautylish since I’ve heard great reviews about them. Placed an order for some new brushes. FedEx was suppose to deliver them with signature but I did not receive my package. I got a notification that it was delivered and signed for by someone else. I contacted beautylish they basically told me tough luck because it was signed for and they can’t do anything about it. Contacted FedEx as well but told me I was unable to do anything since I was not the shipper. Beautylish has not been any help at all. I was told by others to write a review here so people can be aware of how unhelpful they have been regarding situation like this. Edit (07/23/2024): As I have stated in the emails, even though it was marked as delivered and signed, I did not sign for it myself and I do not recognize the name for the signature proof. I have also reach out to Afterpay to dispute but they said it is between you guys and me as they are not liable for any lost packages. At this point, I’m just accepting the fact that my money is considered stolen and you guys and FedEx refuse to take responsibility for my package. I’m just leaving this review here to warn others of what may happen to their packages and will continue to warn others on other forums as well to when facing similar issues. Whether you want to continue to resolve this issue is up to you guys since I can assume from the emails and your replies, nothing else will be done to help me and you guys wash your hands of it.

serious inventory issues

Firstly, customer service is typically top notch, shipping times lightening quick, and every order typically comes with a generous sample of something. HOWEVER, the reason for the 3 stars is because for the last year or two, not only are they no longer selling my favorite brands like Farmacy and Benefit, but all of the brands they DO have on offer seem to be of ridiculously pitiful inventory numbers. Nearly everytime I come to the site to pick up a new Sonia G brush and replace my staples, they're CONSTANTLY out of stock. Not only are they out of stock, but ill come back to check weeks if not months later and the items are *STILL* out of stock. New Tom Ford releases will be sold out within hours. (sometimes minutes) Beautylish used to be my #1 resource for beauty products for years, but unfortunately I can't even remember the last successful purchase I've made from Beautylish. I say this, bc what prompted the review in the first place, is I put the LA Mer foundation I was interested in (of course, the last one in stock) it allowed me to add it to cart, but then when I tried to check out, I was given the message that my foundation was out of stock. However the website still shows that there's one left. Super irritated at this point, I contacted customer service who assured me that they did still have it, but that I'd likely need to make the purchase over the phone. I just didn't think it was worth the effort at that point. Beautylish, you REALLY need to get a handle on your inventory issues, and with retaining our favorite brands. The loss of Benefit and Farmacy were major blows to my consumer confidence. I see that Beautylish has added many new expensive indie brands to the site that I've barely heard of, which is fine, but I'm less keen to throw their products in my cart as an add on, if I can't even shop for my basic trusted staples from dependable brands bc my shade is ALWAYS out of stock, and it takes virtually a decade to restock them, and then they're out again immediately?! Why would I want to purchase a lucky bag this year, if I know that beautylish clearly struggles to maintain basic inventory on the desirable items? Its all but a guarantee that my $75-150 bag will be overstock from brands I've never heard of before, bc that's literally all the inventory it seems you have. I understand that Covid was a colossal economic disaster for smaller businesses- ESPECIALLY beauty, so perhaps that's a major contribution to the aforementioned inventory/brand retention issues? Hopefully the issue gets fixed in the future, bc I would absolutely love to splurge again there. I really miss the beautifully wrapped packages the customer service and exquisite fude brush hauls.

What an amazing customer service ?!!I…

What an amazing customer service ?!!I am still mind blown how fast and how nice they are .they sent me out a new product(since mine smells awful) right away without any further questions ! Just amazing!

Items took over a month to arrive

Items took over a month to arrive, when I enquired few weeks after ordering about the tracking i got very snappy replies from customer care.. most likely wont buy from again

Great product choices and even better…

Great product choices and even better customer service!

A company with consistent quality and delivery

I have been a customer of this online retailer for 4 years. While they may take a bit longer to deliver, everything I’ve ever ordered from them has always arrived on time and in perfect condition.

Treat yourself

Treat yourself! I had the most relaxing spa day here. The massages, facials, and ambiance are pure zen. It's like a mini-vacation for your soul

Best hair care services

I was really looking forward to getting…

I was really looking forward to getting more Jeffery Star face cream, I've not used this shop before what I received was either Fake or very gone off it smells disgusting it's supposed to smell like strawberry, I can't even use will have to go in the bin, it's not cheap so I am bit upset and disappointed as other than this it was a good service fast delivery nice packed I would have become a regular customer, Its clearly very off cream sorry . EDIT I've changed my review, thank you for the fast response and to sorting this out so fast. Regards

Good to hear cddcrr

Love!!!

Every time I’ve ordered from this company from start to finish it’s been perfect!! I got a confirmation email, tracking updates, fast shipping, arrived in amazing packaging safe, secure, & def made me want to order again. They also have really good sales sometimes!!! I’ve got some AMAZING deals on great products! DEF love ordering from them! Highly recommend!

GOOD

THE DELIVERY WAS GOOD

The shipping was super fast and…

The shipping was super fast and everything packaged super cute!!

Shipping was super quick and product is…

Shipping was super quick and product is perfect! This shopping experience exceeded my expectations!

My package was stuck at the…

My package was stuck at the transporter. They checked and resend a new package asap. Splendid service!

Quick delivery and so nicely packaged

Quick delivery and so nicely packaged. The Wayne Goss mascara is beyond words...the BEST I have ever used. I have long straight eyelashes and this mascara coats and CURLS with an eyelash curler like nothing I have ever used. Goss deserves a Nobel Prize for putting together this formula.

Super impressed

Super impressed with beautylish's Canadian shipping. Free expedited shipping through FedEx over $100 and it arrived within 3 business days! I am also super impressed with the versatility of the brand they carry since I can't really get them easily here. Thanks Beautylish!

Melanie has been such an amazing

Melanie has been such an amazing, reliable, and knowledgable person to work with. I depend on her to share feedback and process my purchases. I couldn't ask for better customer service. Beautylish is the best from ordering, to shipping and getting things quickly, to helping if there is an issue. She makes me want to shop Beautylish as my first choice.

Ordering from canada and knowing…

Ordering from canada and knowing upfront the additional duty cost. Plus, delivery was fast and everything arrived undamaged. Really pleasantly surprised, and will be ordering more hard to find items

great customer service

fedex delivered my package somewhere else but your customer service sent me a new package. i really appreciate that. I trust beautylish to provide good customer service, unlike fedex.