BikeExchange (www.bikeexchange.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 31% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
Broken part on arrival. Broken screw in handlebars
Thanks for reaching out and we are sincerely sorry for your experience. Please reach out to us at [email protected] and we will get you taken care of ASAP.
Sadly, I purchased a bike through the website, and shortly afterward I received a call from the store informing me that the bike listed as available on BikeExchange was actually not in stock. I was offered several alternative solutions, but none of them included getting the bike I originally wanted, which is a real shame. While I’m not sure where the mistake originated, I was ultimately the one affected by this situation.
Thank you for taking the time to share your experience and we apologize for the disappointment this has caused. While BikeExchange connects customers directly with independent bicycle retailers using direct inventory feeds, in rare cases, a retailer may sell a bike in-store before their inventory update is fully reflected on our platform. Unfortunately, this appears to have been one of those instances. We understand how frustrating it is to place an order for a specific bike only to learn it’s no longer available, and we regret that we weren’t able to secure the exact model you were looking for. Your feedback is important and helps us continue improving inventory reliability and communication across our marketplace. If you have any questions or would like assistance finding a similar option in the future, our team is always happy to help.
I purchased a bike through Bike Exchange and it turns out the partner shop didn’t have the bike in stock. It was 6 days before the partner shop finally returned my emails and informed me that they didn’t have the bike. I’m sure Bike Exchange will say this is out of their control but if they are going to broker deals, they need to have systems in place to ensure bikes are shipped within a certain time frame and communication is maintained between the consumer and shop. Not just collect a fee and move on. Have some checks and balances. It’s not hard to do with technology these days.
Super easy buying process. Shipped and delivered within a week of purchasing
Saved the day! Broke my frame today and need a bike in my budget to keep me training for race season. You had it! Thanks
The website description and pictures of the bike I bought were accurate, and liked knowing where the bike was located as I was able to put a deposit down online, drive to the shop to test ride it, and pick up vs shipping. Price was great, and bike shop was great to deal with, it was ready to test ride when I got there and it was an easy decision to complete the purchase.
I paid for the bike I found online listed by BikeExchange. However it turned out that BikeExchange’s partner bike shop did not have the bike in stock nor was it available from the manufacturer. It was disappointing for sure. On the positive side of this I was refunded the money I paid the next day without having to do anything. Unfortunate experience but mistakes happen.
Excellent customer service, called me to confirm address so my purchase would arrive before Christmas! Thanks again Brian at Archer Bikes!
I have only one buy with bike exchange and it was very good, I fully recommend it
The bike (trek madone sl 5 gen8) I wanted was priced almost as low as the used ones, although it was brand new. The process was short, clear. My questions about the bike being new or amount of headset spacers were answered promptly. The bike was shipped immediately after the order. The seller (Michael's Cycles) answered to my emails about the installation. They were very responsive. The bike was delivered in 2 days without an issue. All good experience.
Excellent customer service. Original seller did not have bike - but Bike Exchange found the bike (out of stock nearly everywhere), honored the price, and it was shipped sooner than original estimate. Highly recommend.
Customer service was fast to respond and helpful.
The help of the guys at the live chat is always great.
easy. great prices
Just great constructive help on choosing bike
I have been shopping for a week for a new Trex bike. I found this website that had my size and the price affordable. I was able to reach out through email and get the questions answered and a immediate response. I haven't received my bike yet I'm sure once I receive it I can give another review.
64 reviews matching