BikeExchange (www.bikeexchange.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 31% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-08-10.
I will definitely not buy from this website again; it appears to be a scam. I placed an order for $4,000 on July 25th, and to date, I have not received it; I haven't received a clear answer from support either, and no one can tell me what happened to my order. If this is their after-sales service, I’d give them a 0/10.
Purchased a 2021 Trek Emonda SLR6 through BikeExchange from Trek (Mt. Pleasant, SC). Purchased April 2026. Bike was marketed as new old stock, not used or refurbished. Price was approximately 47% MSRP (5 year old bike at this point). “New” is defined as “Never ridden, showroom condition with all original components. The bike is clean, fully functional, and shows no visible wear.” Bike arrived with a broken bearing top cap, small paint chips in the frame with carbon visible at the base of the bottom bracket, head tube, and axle thru holes. A gouge in the seat mast, and scratches/tool marks on the components and wheels. All blemishes were cosmetic, but were consistent with pre-existing damage and inconsistent with shipping/handling damage. Perfectly rideable but certainly not what I would call “new” condition for a premium bike at a premium new old stock price point. The bike was protected with shielding and packing material and the shipping box was in good condition. None of these blemishes were disclosed in the original listing. The bike was shipped to and supposed to arrive at my residence, but was instead received at my local Trek store, which took me a while to uncover after I received a notification that the bike had been delivered and signed for, however not by me and I could not locate it. I had to go pick it up myself once I discovered the delivery error after a few hours of digging. After submitting a claim through Bike Exchange for the shipping and condition issues, a replacement bearing top cap and a small bottle of touch up paint was sent to me which took over a month to receive. It took several emails to finally get a refund for the labor associated with replacing the damaged top cap (which requires disconnecting and rerouting shift/brake cables through the frame so it is not a simple remove snd replace operation) and the $150 shipping fee. While this was the minimum gesture I’d expect, neither BikeExchange nor Trek took any accountability for the condition of the bike as received. The message that was received indicates that pre-existing blemishes on new old stock do not need to be disclosed and/or shipping damage to a bike marketed as new can be rectified with touch up paint. I requested a $200 discount on top of the shipping and labor reimbursement which I thought was very fair for the condition I received a “new” bike in. This was denied with the explanation that the markdown from MSRP was already sufficient. The logic fails here since this is a standard markdown for depreciation of a 5 year old bike, and, if this was truly the case, these issues should have been disclosed. It also sends the message that any shipping damage can be adequately addressed with touch up paint…which means a new bike will already have touched up blemishes before the owner even gets a chance to ride it. This was an incredibly disappointing experience and has shown me that BikeExchange and Trek in this case won’t take appropriate accountability for the quality of the products they are selling and sending to their customers. I hope others will use this experience to ask questions that shouldn’t need to be asked up front to make sure they are getting a quality product that they are paying for. I have purchased many bikes directly from Trek in the past without any issues but I can’t say the same this time. I will not be purchasing through BikeExchange in the future.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and understand your disappointment. After reviewing your concerns and working directly with the seller, we were able to reimburse the shipping charge due to the FedEx delivery error and cover both the replacement part and the labor required to repair the damaged top cap. We appreciate your patience throughout that process. We also carefully considered your request for an additional discount. However, because the bike had already been offered at 47% below its original MSRP, we were unfortunately unable to provide any further price adjustment beyond the reimbursements already provided. This feedback has been shared with both the seller and our internal team, and we are using it to improve our processes and expectations around product listings to ensure customer satisfaction.
Great communication and great packaging! Thank you!
Thanks Thomas! Hope you enjoy the new ride!
Fast shipping, bike was in perfect shape and exactly as advertised.
YAY! Glad you're enjoying your new bike!
Legit and fast is our middle name!
The process was smooth and the costs clear. The sizing help was appreciated!
Glad you had a good experience and always happy to help!
Item as described and ship fast. 😁👍
Great customer service and experience! Would use again!
Had issue with the delivery - been trying to get in contact with their customer service. No one answers their phones, no one reached out after I left a message. no one responded to whatsapp messages, or via email/chat. There's no way to get in contact with anyone if something goes wrong. Abysmal support - if you want to risk thousands of dollars you're welcome to roll the dice with this company.
Helmet was so comfortable and priced good.
I bought a new bike it says so on my invoice. What showed up is a used bike that is damaged. And. I have called during business hours 4 times on 3 seperate days to resolve the issue, no one is ever there. And no one has called me back. What a scam.
The bike I bought was not in stock as advertised.
Excellent service and excellent bicycle, it will be better if the bicycle had tubeless tires.
Great transaction for a great priced bike! Delivered in only a couple days!
Order the bike Frameset, the retailer just emailed that they will not be able to fulfill. This seem like a bit scam
Easy to find what I wanted and prompt service since it was shipped quickly by the seller
Riding around cut a big old fart and the wheels came off and rolled away.
My bicycle arrived in a color I didn't order. I need it to train and prepare for my first Gran Fondo New York, and the reason I didn't order it before is because I didn't have enough money. Now that I've ordered it, I see it's not the color I expected. I called the store several times, but they're not answering my calls anymore, which is very unpleasant to receive from the people who sold me the bike.
Hi Ana, First of all, I apologize for the mix-up with your order and that you did not receive the color that you wanted. We spoke on the phone yesterday at 12:30 p.m. and I let you know that I would do my best to resolve this issue. Unfortunately the seller who shipped the wrong color did not have your desired color in stock. We offered a discount on the incorrect color or a free shipping label to return the bike for a full refund. You chose to return the bike and we will process a full refund when the seller receives it. Again, I apologize for the inconvenience. Please reach out to us if you have any other questions!
Found a bike I was looking for at a discounted price and was ready to buy. Bingo paid through PayPal and now await the bike. Just bought a couple of hours ago.
Accurate description of the product I purchased. It was a quick delivery and I’m satisfied with the bike!! New Jersey Bike Riders
64 reviews matching