Efficient and friendly service
Efficient and friendly service. We had a bit of trouble getting the blind on, put it on backwards at first. Your staff were helpful in getting us on the right track. Thank you!
About Blinds.com
Data updated- Website
- www.blinds.com
- Category
- Home & Garden
- Location
- United States · HOUSTON
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 38% (5/13)
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Is Blinds.com legit?
Blinds.com (www.blinds.com) has a 4.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home & Garden and its reputation is good. 79% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
Blinds look great and price was great
Blinds look great and price was great ! Easy to order.
Looks like 2 blinds shipped to CA…
Looks like 2 blinds shipped to CA instead of IL. All good, came one week later
Blinds are beautiful
All good!
All good! Ordering was easy, delivery on time and well packed.
They always have what I'm looking for.
I've used Blinds.com several times now. They have a great selection of blinds and window coverings from a variety of manufacturers at reasonable prices, and customizing is easy and flawless. Installation of their products is also easy. I have them in my bedrooms and living room, and everything looks and works great.
I also ordered (at the same time)…
I also ordered (at the same time) replacement wands under order 13441840 and they have not arrived. I called customer service and they said they would check but i never heard back.
Reply from Blinds.com2026-06-30
Thank you for your feedback. We're sorry to hear that your replacement wands have not yet arrived and that you did not receive a follow-up after contacting customer service. We understand how frustrating it is to be waiting on replacement parts without an update. Please email us at [email protected] to confirm the first and last name on the order along with the shipping address, and we'd be happy to review the status of your order and help ensure your replacement wands are on their way. We appreciate your patience and would welcome the opportunity to assist further!
Good service and final product
Hard to snap in
I wrote this earlier, so this is the second time. The blind is lovely. The problem is getting it up. I couldn't get that blind to clip in all that successfully--and boy did I try and try and try some more! I had my partner help, but that didn't work either. So I have the right side in but the left side is very precarious. I handle the shade very carefully when pulling/pushing it up and down. So far it is staying up. There has to be an easier way to get the blind to click in. I'd have my R&D department work on that.
Reply from Blinds.com2026-06-30
Thank you for your feedback. We're so glad to hear you love the look of your new blind, but we're sorry to learn that the installation process was frustrating. We understand how disappointing it can be when a product doesn't clip in as easily as expected, especially after multiple attempts. Please reach out to us at [email protected] with your order details and we'll be glad to provide instructions for installation so you can use your shade as expected. We hope to hear from you soon!
Satisfaction NOT 100% guaranteed
My order of blinds included the measuring and installation service. For some reason, two of my blinds came split in two. The installer said they'd make a note to have replacement blinds sent. I never received the replacements. When I contacted Blinds.com, they said they would not send the replacements because I contacted them well outside of the 30-day guarantee period. I didn't know I needed to contact them within any period since the installer said I'd receive the blinds in the mail. It's disingenuous of the company to put "100% satisfaction guarantee" on their website but have restrictive policies that still result in extreme dissatisfaction.
Reply from Blinds.com2026-06-29
We’re very sorry to hear about your experience as it sounds like the wrong expectation was set. This is never what we want for our customers and I sincerely apologize this happened. We would be happy to review this further to better understand what happened. If an error was made on our end, we will absolutely make it right. Please email us at [email protected] with your order information so we can help. We appreciate your feedback and apologize for the disappointment this experience has caused. We look forward to the opportunity to learn more and assist!
Great blinds
Great blinds! Great customer service. Highly recommend.
This place is horrible to order from avoid Kevin
This place is horrible to order from, if you get a sales rep by the name of Kevin A. Hang up and go somewhere else, he’s non-existent, doesn’t answer calls, doesn’t return calls and I was probably the easiest sale he had. We scheduled, I picked out what I wanted, we set up a time. The install of verticals blinds was completed. I called this man to advise that all blinds weren’t received as I thought, he didn’t call back didn’t answer. They installed, my appointment was canceled, I called Kevin A to let him know the rest were received and I could schedule again. He didn’t call back. I called that Friday and his voicemail was full. I called the 800 number and of course I had to reschedule all over again. Of course Kevin is still MIA. I sincerely thought this guy got fired. He finally picks up Friday afternoon, ignored my email of complaint. Now my blinds won’t be installed until July 9th. Blinds.com don’t care that my appointment was canceled, they don’t care Kevin didn’t do his job, Home Depot the installer doesn’t care, the customer service rep just talked over me. So again, I would avoid this place and I’d def avoid if you get Kevin as your assistant.
Reply from Blinds.com2026-06-30
Thank you for sharing your feedback. We sincerely apologize for the communication issues, appointment disruptions, and frustration you've experienced throughout your project. We understand how disappointing it is when updates are not provided promptly and when delays impact the completion of your installation. This is not the level of service we strive to provide, and we're sorry we let you down. Please know that we do care about our customers and their experience, and we're sorry this was not reflected in your interactions with us. Your concerns are important to us, and we're here to help make things right. Please contact us at [email protected] with your order details so we can review the situation, assist with your installation scheduling, and make sure everything is fully resolved.
looks good and installed easily
The shades were delayed by almost two…
The shades were delayed by almost two months, but when they arrived, the installer came out the same week. I still had to call to set up the install though. I had hoped Blinds.com would call me first proactively but I ended up reaching out to confirm delivery and to schedule the installer. The installation went smoothly and the shades look great. The price was a bit high considering my shipment was delayed for so long.
Outstanding
Professional, courteous and knowledgeable. Excellent customer service.
They make it so affordable and easy
They make it so affordable and easy. This is the second house I have ordered blinds from them for. The instructions for the up-down blinds were a little confusing compared to the ones for the normal wood slats ones, but I figured it out. Will recommend to anyone who asks and use them again on the next place.
Great product and value
I received the plantation shutters for my bedroom, they came sooner then expected and as usually easy to install.
A horrible experience
A horrible experience. I ordered 2 custom blinds on 4/20/26 and received them about a month later. One of the blinds was damaged, so I spoke with customer service and was told that some parts can be ordered while others require the blind to be remade. I received the wrong part about 3 weeks later, and customer service now told me that the blind needed to be remade. A new blind was ordered and received on 6/25/26. I will never use this company again.
Reply from Blinds.com2026-06-29
We’re very sorry to hear about your experience and understand how frustrating it must have been to deal with delays, a damaged blind, and receiving an incorrect replacement part. This is not the experience we want for our customers. We are glad to hear that a remake was ultimately placed to resolve the issue, but we regret the inconvenience and extended timeline it took to get there. We would like the opportunity to review what happened and better understand where the process fell short. Please reach out to us at [email protected] with your order information so we can look into this further. We appreciate your feedback and apologize again for the frustration this experience has caused.
I did like not the changing delivery…
I did like not the changing delivery dates. Didn't realize the items were coming from overseas.
Reply from Blinds.com2026-06-29
We’re very sorry for the frustration and disappointment caused by the changing delivery dates. We understand how important it is to have clear and reliable shipping expectations, and we regret that your experience fell short. Please don't hesitate to reach out to us at [email protected] with your order details so we can look into this further, and confirm you received your order.