Blizzard Entertainment (www.blizzard.com) has a 1.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I have been buying Blizzard games since the Amiga. I loved Starcraft, Diablo, Lost Viking etc. The Warcraft series is one of my favorites. I have been playing World of Warcraft since it came out. I been dealing with Blizzard for a very long time, (along with many other gaming companies), and I like them! I highly recommend Blizzard and their games.
I am playing World of Warcraft: The Burning Crusade Anniversary on the EU Spineshatter PvP realm. My character Minamber is a level 61 Female Undead. I have been experiencing ongoing movement and jumping issues with this specific race/gender model. Compared to other races, my character fails certain jumps and sometimes gets caught even on normal stairs or uneven terrain. This is not a one-time “stuck character” issue; it affects normal gameplay repeatedly. The main problem is that I cannot find a proper way to contact Blizzard Support for a human review. The support website keeps pushing automated categories and suggested articles instead of allowing me to open a real ticket. I understand that race change is not normally available on TBC Anniversary realms, but this is a gameplay issue affecting the character’s usability, not just a cosmetic preference. I am extremely disappointed because I reached level 61 before realizing how frustrating this problem is, and starting over with another race would mean losing a lot of time. Blizzard should provide a clear support path for cases like this instead of blocking players behind automated help pages.
Worst customer service I have experienced from a videogame company. I requested support regarding my account and was able to providemost of the necessary information to verify that it was me, but they kept requesting the same information as if they weren't reading what I emailed them MULTIPLE TIMES.
I would rate this company lower than 1 star if I could. For context, I have played this game since the original — back when Reaper picked up souls and Torbjörn dropped armor packs. I recently came back to the game following the drastic improvements to OW2, which only happened because Marvel Rivals made Blizzard realise their game was poor and a blatant cash grab on the Overwatch name. I made a new account because, since then, I had moved to PC. My name was Roar, and I was playing on controller on PC. I had hardly typed anything in chat, and when I did, it was chill and friendly. I played the game normally. However, after 3 hours of playing, I got permanently banned and my account deleted. I submitted a ticket, which got a response, and I was told it was for “Exploitive Practices.” What does that even mean? I play controller on PC — what exactly have I exploited? To add insult to injury, I cannot respond to the ticket because they closed it and marked it as resolved. They also claimed they had already given me the details of why I was banned when my account was deleted, but they never did — I only found out through the ticket. The website is beyond ridiculous, making it hard to do anything, especially when they have deleted and banned my account. Avoid this company and play anything else, guys.
Blizzard completely and utterly shit on you and every single support ticket or appeal you open. They will openly deny any kind of help or support to the players unless you are a streamer then they will suck your right off. They only let you appeal once and even then only an AI slop will answer you with a copy pasted answer. Somehow the AI never has access to any kind of information regarding you or your account. Customer service is non-existent anyhow. Even if you open up a forum thread if hundreds if not thousands of people complaining about the issues they will just ban you from the forum as well. This company is a complete disgrace and should go under. Never play anything this shitty company puts out.
I'm back after a 5 year hiatus, the loading screen bug, which is also found in Diablo, is simply annoying. Minute-long loading screens because it doesn't like something. I have to click 3 times to teleport and stuff. I don't know why they can't finally do something about it.
I’ve been playing World of Warcraft (Classic and Retail) for years, and I’ve finally had enough of Blizzard’s broken enforcement system. The moderation is not only inconsistent — it’s actively biased. I’ve reported dozens of players using extremely vile anti-gay slurs and hate speech, with little to no action taken. Yet when I responded to blatant antisemitic comments and Jew-hate in game (which has become disturbingly common), I was the one suspended. This is not an isolated incident. The game is filled with actual Nazis, edgelords, and far-left players openly engaging in antisemitic rhetoric — often disguised as "political speech" — and Blizzard does almost nothing. Meanwhile, reactive responses to that hate get players punished immediately. The double standard is glaring and indefensible. Blizzard’s rules are written so vaguely that they can justify almost any decision, while providing zero transparency or meaningful appeals process. There is no accountability. No public data on enforcement. No explanation of why certain types of hate are tolerated while others result in swift bans. This isn’t moderation — it’s arbitrary corporate liability management that clearly favors certain protected categories over others. I’ve lost count of how many times I’ve seen blatant toxicity ignored while normal players trying to push back get silenced. The system doesn’t just fail to protect players — it actively punishes people for standing up to hate, depending on which group is being targeted. Blizzard needs real reform: transparent enforcement statistics, consistent application of rules regardless of the identity group involved, and actual consequences for repeat offenders instead of punishing victims who talk back. Until then, their claims of having a "welcoming community" are completely hollow. Do not recommend. Proceed with caution.
The new pricing policy on Diablo IV is disgusting. They are forcing players to re-purchase the base game and previous DLCs just to access new content. This feels like a clear case of unlawful bundling in the EU, but they hide behind legal excuses to screw over loyal users. This was the last time I put up with their behavior. I’m deleting Battle.net and will never play their games again.
This is a horrible, greedy, uncaring company. They refused to refund a purchase within 12 hours of making it and threatened to ban my account and steal the funds anyway if I protested further. Do not do business with these leeches. It isn't worth it.
Once you realize they start rigging your games when you start playing above average for your rank, to keep your games "competitive" you realize they dont give a shit about integrity they care about the playerbase spending money... If you think im lying do recearch!!
I play a subscription based game (world of warcraft) and I faced an in game issue that didn't work as expected. When I opened a ticket in order to get assistance, I was faced with a random answer which was either by a bot/ai or someone who didn't bother to read the ticket. Not only that, but they resolved the ticket like everything was fixed (the issue of course still exists).
Blizzard entertainment is trash for customer Services! I bought Midnight epic and I log on to see my character name has been changed and force to rename and I had to contact them and it can take up to 24 hrs. Then after I got a bs reply from their GM. I submitted a refund which I will never play a trash game with trash GM. They said it’s against their policy to refund! I didn’t play that damn game and waited for them! Blizzard entertainment is trash with trash GM and scamming you for your money! More infor I bought it midnight not even 24 hrs and I can’t get a refund on it? I usually don’t reviews unless I’m this frustrated!
not caring about their players
The worst company ever. I'm currently working on to sue them I've been a loyal customer since vanilla maintaining subscription and paying in-game. I've been silenced for 1 week for defending myself in game which blocks me from doing any activities in game meanwhile I was progressing hard. When I ask them to show proof of what happened, they refuse to answer and take 3 days minimum between each email. This is the worst experience in gaming I've ever experienced and honestly, I think it's a good thing that it happened. I now stopped my subscription and will never support this leeching company who doesn't respect itself before its customers even. Disgusting!!
Hearthstone app is just embarrassing... no need to comment with so much problems.
I am formally appealing a temporary chat ban for 'spamming' or 'toxic behavior' that was issued to my account. This penalty is total BS and completely groundless. I am 100% certain that I have fallen victim to mass-reporting abuse by a group of salty players, and Blizzard’s flawed AI system simply auto-banned me without any human verification. I have done nothing wrong and have not violated any Terms of Service. I opened an appeal ticket to request a manual review of my chat logs, but it has been ignored for over 2 days. My attempts to email support have resulted in zero response. It is clear that there are no real people left in your customer service department, and my consumer rights are being completely ignored. Blizzard’s reputation is straight-up trashed due to this reliance on broken automation instead of actual support. I demand an immediate manual review of my logs by a human employee and the removal of this unjustified ban.
Blizzard banned me over 250k gold I had got from selling a raid item. They took a total of 500k, three mounts, and ENTIRE house level, and a crafted weapons. Mind you, THEY GOT THE 250K AND TOOK MORE TO MAKE A POINT. Screw you blizzard, we're done!!!. Avoid them. They are greedy pigs and they will leave you screwed over because they jobs are just to tell you they cant doing nothing. Too fat or full of dread to care for the custs, RIP blizzard. Its JUST as bad as when activision was around but worse because microsoft is actually giving them funds and what do we get? More of this bs. This time you dont have an excuse, blizzard. The problem is YOU and you have to drink the trinkle microsoft blesses you with just to exsist. They own you, you arnt sitting at their tables as a peer. YOU'RE OWNED LOL. Be known, you are the problem. Lazy fat cows. DONE with this lack of support and dead ends. See ya never, scam artists. Cant blame mircosoft this is the third era of this lazy attempt at caring about your product. Lets be honest, we can't really call this an attempt like at ALL. You didnt try and you brushed me off blocking anymore tickets to demand what was taken for wrong reasons. You're not even blizzard anymore. Chris metzin is going to have the WORST blood pressure working with you toy tinkers.
They go the whole 9 yards. Terrible anti cheat system, banning people for very poor reasons, sexual misconduct allegations, overpriced DLCs and skins, woke agenda slop, going back on promises, not owning up to their own mistakes, not caring about their long term and loyal fans. They can manage to come up with good ideas for games but constantly ruin them with bad updates and everything i said before. Impossible company to reason with They won't listen to the community. Everybody who has a job here should just get replaced at this point. Overwatch specifically takes the cake with having the worst dev team and support.
Typical company that only cares about money and not about the joy of the games they built. Customer support is slow and they don't build on anything new just make a new expansion. I've been playing their games since 2004. Took me too long to realize that while the games they come out with are amazing they really don't care on building on anything you liked. It is all about selling and no longer about building on what people love. Most people I know that buy and play the newer expansions just do it because well it is blizzard and I want to be a completionist. Then complain about how awful the game is. I'm done. Go back to the old stuff they made. Honestly stop playing their garbage. Private servers do a better job and they don't like it.
102 reviews matching