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Education & Training

BookRenter

Claimed

200 reviews

4.3200 reviews
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About BookRenter

Data updated
Website
www.bookrenter.com
Category
Education & Training
Location
United States
Status
Unclaimed
Replies to negative
35% (9/26)
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About this business

Save BIG with textbook rentals at BookRenter. Why buy? Textbook rental makes cents. With next day delivery, free return shipping & 5 rental periods, BookRenter is the Best Way to Rent Textbooks

Is BookRenter legit?

BookRenter (www.bookrenter.com) has a 4.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Education & Training and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 35% of negative reviews. Last updated 2026-08-11.

What people say

Trustworthy

I highly recommend book renters with your busy day to day schedule let book renters do the walking for you when you order, they are quick, fast and on time with all of my books. they cost is lower then any other book site that I have come in contact with.

Reliable service that is easy and straightforward to use

I simply search and ISBN and I find the book I need in the formats it is available in. 99% of the time they are cheaper than Amazon and other distributors. The return process is so easy too, put it back in the box it came in, print the provided return label and ship it back. I've been using BookRenter for over a year now, and have no plans to change

Unsatisfied

I could not seem to make sense of the 2 day shipping service. I paid an extra $9.99 for a 2 day shipping charge for a book I ordered and did not receive it until 4 days and got charge $9.99. So, when I emailed the customer service and requested a refund for $9.99, I got refused. I will not be ordering books any longer with Book Renter.

Reply from BookRenter2016-07-19

We apologize for the confusion. The shipping methods listed on our website (https://www.bookrenter.com/shipping) are as follows: Standard Shipping takes up to 9 business days (3-7 business days + 2 business days processing) Express Shipping takes up to 4 business days (1-2 business days + 2 business days processing) Express Plus Shipping takes up to 3 business days (1 business day + 2 business days processing) Orders placed Monday-Friday before 10 a.m. Pacific Time have the current and next business day to process and ship. Orders placed after 10 a.m. Pacific Time will process and ship over the next two business days. Our published shipping timeframes are good faith estimates only based on our standard shipping methods. Although we desire to meet our published timelines, we can’t guarantee what day/date you will actually receive your order. If you need further assistance, please give us a call at 877-642-9313 or send us an email: https://bookrenter.zendesk.com/hc/en-us/requests/new Regards, BookRenter Customer Success Team

Unsatisfied

Do yourself a favor and rent from Amazon! The shipping prices, mishaps, poor customer service, and the call I've been waiting 3 weeks for from a manager all says save your money and go to a reputable company. I have rented from them several times and it's just not worth it.

Frustrating Experience

I placed my order on 7/11. Today is 7/19, and still no book. The tracking is not helpful. It started with UPS and is supposed to go to USPS. As of 7/15 USPS says they were notified they will receive the package, but it still hasn't made it's way there. My class began yesterday and if it doesn't arrive soon I will be behind since I need the book to complete the assignments.

Reply from BookRenter2016-07-19

We apologize for the confusion. Keep in mind that orders placed with standard shipping require 1-2 business days to process and 3-7 additional business days for delivery, but we do have faster shipping methods available (see www.bookrenter.com/shipping). Our records indicate that your order was delivered. If you need further assistance, please give us a call at 877-642-9313 or send us an email: https://bookrenter.zendesk.com/hc/en-us/requests/new Regards, BookRenter Customer Success Team

They are not very sure of their inventory

They are not very sure of their inventory and are very difficult to get on the phone. I called to question a book that was listed as a bundle. They assured me I would be receiving the entire bundle but could not guarantee a working code. I was fine with that. All I recieved was one textbook. When I called to advise them of the situation, the customer service representative was not helpful at all. Instead she was rather rude and disrespectful.

Saved Me Tons of Cash!

I have gone through a nursing program and am currently pursuing a higher designation and BookRenter has helped me so much a long the way. Everything has been smooth, easy, and cost effective. The only time I rented elsewhere, I had issues with them so I highly recommend this service!

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