Boost Mobile (www.boostmobile.com) has a 4.2 out of 5 rating on OK.one, based on 211 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Horrible experience, the woman was still in training had no idea what she was doing took hours and ended up messing it up to where we couldn’t use our other phone
Reply from Boost Mobile2026-07-31
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
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Nirgunan · 1 review · Experienced 2026-07-29 ·
★★★★★
Call goes blank in the middle of the call / Customer care is Voice enabled AI
I have an issue. When in a call with someone, the line just go blank. Other person cant hear me. I cant hear them. If I try to call them again, the call just dont go. It will show caling, but you will not hear ringing sound. Sameway the other person try to call me he cant. This happening to me daily 2 or morw times when I am in call.
So I thought of switching to other carrier, it took 45 minutes to get the transfer PIN. They just try to convince you to avoid porting. But if you still want it they will keep you on hold for like 30 minutes or more. If you ask it will say accessing system, navigating through system, its our process bla bla bla.
I think thats not human. Its an automated AI talking in Asian slank. But clever answering.
I asked why its taking so long for you to get the PIN, its saying the same answer "Navigating through system" "Its our process".
Finally after 45 mins I was able to get the transfer PIN. But that will only valid for 4 days.
Think twice before switching to this carrier. This was my personal experience. Thanks.
Reply from Boost Mobile2026-07-31
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
C
Charles Smith · 4 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
The purchase and activation were…Great
The purchase and activation were seamless. Boost
is the Best!
KEVIN · 1 review · Verified · Experienced 2026-07-12 ·
★★★★★
Not fair
Everything went OK. The only thing I did not like was the fact that that since I didn’t go in there, knowing all the exact promotions to help me get the best deal, I kind of got took an advantage of, and I ended up spending more than I really needed to, and if I would have known about the promotion, I would’ve gotten the same phone and same plan for much cheaper, but I didn’t find out until after the fact
Customer service is getting worse and worse. You either know your job or you don’t. Better training would be recommended. Thank you for letting me tell the truth .
Reply from Boost Mobile2026-07-31
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
I walked in the store got greeted and help with any questions that I had. He was friendly patient and help professional. We end up getting two new iPhones.
JENNIFER · 1 review · Verified · Experienced 2026-07-27 ·
★★★★★
I went in store and wanted to pay bill…
I went in store and wanted to pay bill and upgrade phone. I was first told I was eligible for an upgrade picked out a phone and a phone case. Then I was told by manager that my account was locked, and I had to get a new phone and new phone number although a customer. This was NC store in Mini city on Capital Ave.
Reply from Boost Mobile2026-07-31
We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.
My experience was very pleasing and unforgettable. I did not feel rushed throughout the process. The associate that assisted me was very patient, reliable and very helpful.
