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Media & Publishing

BrandRep

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100 reviews

3.7100 reviews
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About BrandRep

Data updated
Website
www.brandrep.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
65% (20/31)
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8004057119[email protected]www.brandrep.com

About this business

Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.www.brandrep.com How Does It Work?We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.What Can You Achieve?More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.Let BrandRep be the driving force behind your digital growth!Let's Get Started

Written by the business, not verified by us.

Is BrandRep legit?

BrandRep (www.brandrep.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 65% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the helpful staff and representatives for being exceptionally patient, highly knowledgeable, and always ready to assist throughout the entire process. Consumer feedback reflects the friendly communication, effective guidance, and valuable support provided to get local businesses successfully verified and fully optimized online. However, some customers also noted frustrating issues with website development delays, poor design flaws, and lengthy communication gaps regarding technical problems. Some reviewers also mentioned facing severe difficulties when trying to get prompt responses or necessary updates from representatives after initially signing up for services.

Auto-generated from all reviews of this business. For reference only.

What people say

C
Chris LippertUnited States · 1 review · Verified · Experienced 2026-01-09 ·

Steer clear NOT above board!!

The process was supposed to be seamless. They were gonna hold our hands through the whole entire process and ended up us being the ones holding their hand. The website is terrible. The pictures are all wrong. We use them because they said that they would get us going on Google ads and they haven’t done anything as far as that either they put together as five dollar Website and charged us $550 a month so $3500 for six months for nothing a website that I could have had built for $300

Reply from BrandRep2026-01-28

Hi Chris, you purchased a marketing SEO package. The website is just one component. It shows that you are contacting your sales agent for site edits. Please contact customer service since they are equipped to task those changes. Your account is 16 days old. SEO requires much more time to develop.

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Edith MuthunguUnited States · 4 reviews · Verified · Experienced 2025-08-20 ·

Worst experience of my life!!!

I have had the worst experience with BrandRep!!! I paid $4500 for a service close to 6 months ago which included a website, the website just got done last week but is full of errors and does not have everything I asked to be done. I did my own google profile despite this being part of the service I paid for, AI images were added to my website instead. I try to reach the sweet talking CEO that stole my money Charles over the course of the 5-6 months, I get crickets, the direct contact Janette responds only when she feels like, gaslights me and then gets almost nothing done after our conversation. I am more than frustrated and I just need my money back so I can find a company that will actually support my new small business. I regret falling for this scam!!!

Reply from BrandRep2026-01-28

We’re sorry to see this feedback and want to clarify a few points for anyone reading. We do not ignore active clients, and we do not consider unresolved concerns acceptable. Your project is still active, and we have ongoing records of communication and deliverables related to your account. Because this involves specific scope items, timelines, and account details, they are not solvable in a public forum. We have already reached out directly to continue resolving the outstanding items and to review next steps together. We remain committed to completing contracted work or reaching a fair resolution through direct communication.

Joseph HamiltonUnited States · 1 review · Experienced 2026-01-06 ·

Best marketing management money can buy

If your starting a business and don't know what kind of tools to use? They tailor make your ideas and bring them to life and promote you and work with you as you grow, customer service and support are always friendly no matter what! 5 STARS ×1000

Reply from BrandRep2026-01-28

Such great news, thank you Joseph

Mike RichardsUnited States · 1 review · Experienced 2025-10-01 ·

I've signed up with them 5 years ago…

I've signed up with them 5 years ago and for the first few years everything was great! A couple years I bought the domain name and ownership was supposed to be transfered to me and never was which wasn't a huge deal. A little over a year ago I paid $1k for them to revamp my website. Ever since the revamp I havnt gotten a single lead. A year in I called and told them and apparently when they updated my webpage it wasn't done right so the request quote wasn't working. It took weeks for them to fix it and now my custom email that went with the website isn't receiving emails and I can't get that fixed. Now im receiving scam leads in Russia and havnt received any viable leads since updating my webpage. Main problem now is that my email isn't working. Won't receive any incoming mail. My name is Michael Richards with MIKEMOWSBEST

Reply from BrandRep2026-01-28

Hi Mike, it looks like the CS team helped you resolve this. Please feel free to call in if you need further assistance.

Magaly GORDONUnited States · 2 reviews · Experienced 2025-12-11 ·

DO NOT HIRE BRANDREP!

Do not hire Brandrep for your marketing! Kaydee signed me on, and never wanted to talk to me again about issues I was encountering. I had to call from a different number and she finally answered. They made so many mistakes that I hired a 3rd party to audit my campaign and it was all done wrong. Different company name, wrong key works, etc. They wont even make the changes. They will not cancel or refund my money. They stopped taking my calls. They are a scam company with 36 complaints on The Better Business Bureau. DO NOT HIRE THEM, THE WORST CUSTOMER SERVICE!!!

Reply from BrandRep2025-12-17

Hi Magaly, I see that our team has addressed your concerns. Please call our main customer service line the next time you need assistance. They are more equipped to assist with technical changes. 855-800-2833

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NazUnited States · 2 reviews · Experienced 2025-12-07 ·

I am honestly shocked by how poorly my…

I am honestly shocked by how poorly my experience with Brandrrp went. From the beginning, their team made big promises about SEO and social media work for my company. Several people called me, talked about how “professional” everything would be, and told me very clearly that the service was month-to-month. But after three months, I saw absolutely no real work, no reports, no updates, and no sign that any SEO or social media activity was happening at all. I kept calling and emailing, and most of the time nobody responded. When I did reach someone, nothing was ever delivered. Because nothing was getting done, I canceled the service by email. Even then, they continued charging my account. When I called to ask why, they suddenly claimed I had agreed to a six-month contract—something completely different from what they told me at the beginning. I again asked them to send the reports and social media updates they promised from day one, and once again they ignored me. After months of paying, I still have nothing to show for it. Based on my personal experience, I feel that BrandRep did not deliver what they promised, did not communicate, and did not provide the services I paid for. I regret trusting them, and I strongly encourage others to be extremely cautious before signing anything with this company. This is a real review. My name is Naz from Ontyme Security, Inc. We have already discussed this matter previously, and multiple attempts were made to follow up and resolve the issue. Unfortunately, we did not receive any further response.

Reply from BrandRep2025-12-17

Hi, your review doesn't have any name, email, or specificity for us to find your account to help. If this is a real review, please call us or live chat us on our site so we may address it.

R
Randy BarberUnited States · 1 review · Verified · Experienced 2025-12-04 ·

The site is fine the only thing is We…

The site is fine the only thing is We cover Austin Texas, Leander is just a small suburb. Please change the city to Austin Texas

Reply from BrandRep2025-12-17

Hi Randy, that is meant for the local SEO to get a foothold from your base of operations. We can change that. I put in an edit task for you already. You can also request edits via calling or emailing [email protected]. Please consider changing this to a five star once we notify you the change is complete.

Kevin TrouttUnited States · 1 review · Experienced 2025-09-12 ·

Id give a Zero If I could

Id give a Zero If I could. That's how much results they got me. Don't sign a contract w/ them they won't let you out even though they don't produce leads. Burning my money would be just as useful as giving it to them.

Reply from BrandRep2025-12-04

Hi Kevin, I can't locate you account by just your name. You can call in to our CS and let them know the challenges. They will be as helpful as they can. 855-800-2833

Douglas ValeroUnited States · 1 review · Experienced 2025-11-08 ·

Be careful and check your information regularly i

Brand rep will hold face lie to you. They got my company suspended from google and never let me know. I found out when a customer told me they couldn’t find me. I was a customer for 4 years. They were good up until google began checking variations. Brand rep told me I was verified but I came to find out they never did verify my business. It’s my opinion they are not up to date on the new google policies which are designed to protect the consumer so I deeply support them. However, I was suspended for 3 months and paid another company to get me back up and running which is what I was supposed to be paying them to do. Them for my inconvenience they offered me a free month of service. However, I lost 3 months of business and once again they deny any culpability. Sorry brand rep but this was 100 percent on you. It was your job to verify my business and keep me on the front page. Now after over 50 5 star reviews and building my presence I am starting over. In my opinion it was pure laziness. Now the other company has me listed on every surch engine and all major sites (bark,yelp etc.) and they are going to do a web page and maintenance on it for 40 a month. Sorry brand rep but once my contract is up I’m done

Reply from BrandRep2025-12-04

Hi Douglas, sorry for the inconvenience. I do see that the steps were taken to appeal the suspension. Not sure if the dual efforts of the other company's attempts and ours convoluted the attempt since it was denied. But we are glad you got it resolved. Please contact our CS if require more assistance.

M
Michael JarvisUnited States · 1 review · Verified · Experienced 2025-11-07 ·

First they did not even list the right…

First they did not even list the right services I provide. They did the bare minimum setting up my account. It took almost two weeks longer than I was told it would take to even get my company listed. I have had zero searches for my company so they have done nothing to get my company out there accept set up a phone call with google

Reply from BrandRep2025-12-04

Hi Michael, keep in mind that SEO takes time. You were verified within three weeks, which is standard due to Google's process. During that time, we also inserted you into 19 business directories. Unfortunately you only stayed with us for one month, which isn't enough time to establish a strong presence online. Now that you have the foundation, give it some patience to give your business a chance to rise in the rankings.