Join the thousands of businesses that trust BrandRep to boost their online visibility and drive success. From local SEO to targeted digital marketing, we help your business reach more customers and grow faster.www.brandrep.com How Does It Work?We make digital marketing simple and effective. With our expert team and proven strategies, we position your business at the top of search engines and in front of your ideal audience. Whether you need SEO, social media management, or paid advertising, we’ve got you covered.What Can You Achieve?More visibility. More leads. More growth. BrandRep helps your business climb the search rankings, increase traffic, and convert leads into loyal customers. Plus, our customizable services ensure your marketing efforts fit your goals. The result? Sustainable success and lasting profitability.Let BrandRep be the driving force behind your digital growth!Let's Get Started
Written by the business, not verified by us.
Is BrandRep legit?
BrandRep (www.brandrep.com) has a 3.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 29% give 1 star; The business has replied to 65% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the helpful staff and representatives for being exceptionally patient, highly knowledgeable, and always ready to assist throughout the entire process. Consumer feedback reflects the friendly communication, effective guidance, and valuable support provided to get local businesses successfully verified and fully optimized online.
However, some customers also noted frustrating issues with website development delays, poor design flaws, and lengthy communication gaps regarding technical problems. Some reviewers also mentioned facing severe difficulties when trying to get prompt responses or necessary updates from representatives after initially signing up for services.
Auto-generated from all reviews of this business. For reference only.
It would be very helpful to to tell people from the beginning about what to expect or some what of a time frame to look forward to some kind of results…. So that way I can say, it’s going to take how long…. 90 days, nah I’m good…. The salesman that I talk to made it seem like it was going to take 30 days to getting me setup on google…. But we are about to be going on 90 days! If I knew that from the beginning, I would have said no I’ll wait on it!!!! I could have use the money that they have taken so far and use it for someone else to help me a little bit faster!!!!
Reply from BrandRep2025-12-04
Hi Averil, from the history I can see that the hold up was the requirement by Google of a verification video of your business. Unfortunately that has to be recorded within your establishment. But since you went through the effort of uploading that and getting verified, the hardest part is now complete. Your listing is optimized and combined with 19 business directories. Give it some patience so your business has an opportunity to rise in the ranks.
Website took entirely too long to develop. Launched without safety measures in place. Launched with incorrect information. Never was it reviewed for accuracy. Poor design, I had to point out all the flaws in the way it worked. Elevated my complaints to management, they didn’t seem to care. Simply saying okay. Offered a free month when the website was three months behind schedule. I would never recommend this organization.
Reply from BrandRep2025-10-23
Hi Kevin, your site is very in-depth and unique, with a lot of special functionality. If there are still things you need assistance with, give your account manager a call and they will try to assist.
I am extremely satisfied with the outstanding service BrandRep has provided me. Their customer service representatives are highly experienced, patient and professional. My google business profile was suspended and I couldn't correct the problem no matter how much I tried. I contacted BrandRep and they helped me restore my business profile and optimized it. I will be using BrandRep for other services they provide because they've proven to be trustworthy. Thanks BrandRep for your assistance.
Reply from BrandRep2025-10-23
I will pass this on to that department. They will be very happy.
Kaddee was patient, knowledgeable, & helpful.
Not all of us our tech savvy, and appreciate those who are and are patient with us. Just started business with them, but if the services rendered reflect the same as the promises, we struck gold lol. :-)
Reply from BrandRep2025-09-25
Thanks Wayne, Kaddee will be pleased that she was able to help.
Hi Cazandra, I can't locate your account with just your name to see where we could help. Please feel free to call us at 855-800-2833, email at [email protected], or live chat us on our site.
Lisa Dunbar was absolutely amazing. The knowledge, wisdom, and understanding she has pertaining to her work are remarkable. She shared so much insight that has truly helped me with my business. I’m very grateful for her guidance and honestly hope she gets a well-deserved raise!
Reply from BrandRep2025-09-25
Lisa is a veteran of helping people and she will be very happy to see these words.
Tech Sandro Altamirano hung up on me after being frustrated for questions he was unable to answer.
I still have no answers. They have a good sales pitch on what they are going to do. How they will be in touch and hands on with the entire process. I left 3 messages to talk to someone and never got a response.
Reply from BrandRep2025-09-25
Hi Trudy, I see that on Sept 9 he was on the phone with you for 43 minutes about your Google listing. The one we created for you is fine. But based on the notes you had created another listing, which is frowned on by Google. Please give us a call back to see if we can find a resolution for you.
Thank you to everyone at brand rep for all there hard work and dedication in making my website and advertising standout, to produce more leads for my business. I truly appreciate each and every one of you from technical support, digital creators and support staff. A special thank you to Shayna, who reached out to me. Several times and spent a lot of time talking to me and making sure that everything was just the way I wanted it to be and showing me that customer satisfaction is at the top of her priority. I really appreciate you! Todd
Reply from BrandRep2025-09-02
Thank you Todd for being a loyal client. We appreciate the opportunity to help and the feedback you have given over the years to help us improve our service.
I’ve had BrandRep from 2020 til 2025 . Initially it really help and I was very satisfied. I called to cancel the other day and was told my website would be up until sept 17,2025 this now mid Aug, they have already cancelled my website and Iam very low on goggle again. I just feel like they are being funny with me and stopped all my services before they were actually supposed to! Poor business especially since I was a loyal customer for years.
Reply from BrandRep2025-08-22
Hi Erica, I cannot locate your account with just your first name. Please connect with us at 855-800-2833, [email protected], or our site chat. Thank you.
Brandrep just responded to my last review. They dismissed the fact that my account sat dormant for 3 months. They have not returned calls in regards to getting 3 months free because they either ignored me or I fell through a crack in their system. They are not helpful when I call and I would argue that I am on the Google page I am inspite of them, not because of them. Do your business a favor and do not use this company.
Reply from BrandRep2025-09-02
Hi Lori, I do see that you connected with the quality care department after this review. Please feel free to reconnect if there are future concerns.
