BudgetAir.com (www.budgetair.com) has a 3.9 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
Accidentally paid for the wrong trip because I was looking for flights on different tabs. I called them within 10min of seeing what I did and the wouldn’t refund me or help switch my flight without over half of what I already paid. It was 900 and they said I would get 186 refunded and lose the rest and to rebook would be an extra 600
And response to your reply, I totally understand that, but I definitely don’t recommend anyone to use your website for that reason I have booked with plenty of other people and if I ever made a mistake, they were more than happy to help me which was way less expensive than what you guys were offering. I know it happens and I know I had to pay something but from your website you overcharge people.
Reply from BudgetAir.com2026-07-23
Hello Alexandra,
Thank you for your feedback. I understand that it's easy to accidentally book the wrong flight while comparing options.
Please remember that bookings are processed automatically based on the entered information. We are here to help explore possible solutions, but airline fare rules determine if a ticket can be changed or refunded.
These rules limit options, so it’s important to review everything before confirming your payment.
Kind regards,
Spot.
Easy to use website, low prices, no click and bait unlike other booking sites.
Reply from BudgetAir.com2026-07-23
We're thrilled to hear you found our website easy to use and appreciate our transparent pricing. Thank you for recognizing our commitment to avoiding clickbait!
Thanks for your 5 star review, have a great trip !
N
Norma Dela Cruz · 1 review · Experienced 2026-07-21 ·
★★★★★
The best ever so quick and easy process on line booking and great deals
It was a great process easy and good deals
Reply from BudgetAir.com2026-07-23
We're so pleased to hear that you had such a great and easy experience with us, and that you found our deals to be good! Thank you for your positive feedback.
Always a great experience with this booking site , no hidden charges no drama . If your travel plans are simple this is the best site for savings and also trustworthy
Reply from BudgetAir.com2026-07-23
We're so happy to hear you consistently have a great experience with us! We appreciate your kind words about our transparent pricing and reliability. Thank you for your positive feedback!
We're so happy to hear that booking your flight was easy and that you appreciated our packages! Thank you for your wonderful feedback.
C
Consumer · 1 review · Experienced 2026-07-23 ·
★★★★★
Customer Service is terrible
Customer Service is terrible. Try to change a flights and asked one alternative one. Very helpful.
Reply from BudgetAir.com2026-07-24
We apologize for the trouble you experienced when trying to change your flight. We need your booking number to see what happened and how we can help you. Please share via a mail we have send to you . Thanks and kind regards Klara
Easy-to-use website. Good discount. I was able to purchase my ticket fast and reliably. The price was lower than other websites.
Reply from BudgetAir.com2026-07-24
We're delighted to hear you found our website easy to use and secured a great discount on your ticket purchase. We appreciate you highlighting our reliable and affordable service!
I cant find my ticket and booking number. I never received any booking emails from the airline.
Reply from BudgetAir.com2026-07-24
We are sorry to hear about the difficulty locating your booking details. We have send your etickets to your emailadress on the 17th of july 5 minutes after we received your payment. We resended them yesterday. Please check the mail you used to make the booking . You can also find a copy in your budgetair my acount. Kind regards Klara
S
Sam S · 1 review · Verified · Experienced 2026-07-23 ·
★★★★★
Bad customer service and I had to pay…
Bad customer service and I had to pay extra money for issues caused by budget air
Reply from BudgetAir.com2026-07-24
We are surprised to hear about your experience with our customer service and the additional charges. We will plan a call back to see what happened and how we can support you. Kind regards Klara
So far everything has been ok since BudgetAir took my money. Just have to wait when an issue arises to really let you know if they are worth the hassle & can resolve issues amicably. Thanks!
Reply from BudgetAir.com2026-07-24
We appreciate your feedback and are glad to hear that your experience has been satisfactory so far. We are always here to assist should any issues arise, and we aim to resolve them amicably and efficiently.
Safe to buy airline tickets by Budgetair. I was afraid to book with BudgetAir…
I was afraid to book with BudgetAir since my first time buying my ticket from this site, but they gave the best fee offer and it was so convenient to book my ticket online with them. My flight is Aug 7th, but now I feel safe & relieved to see how professional their booking online site is. Thank you. I do hope it all goes well to the day I return back home.
Reply from BudgetAir.com2026-07-24
We truly appreciate you sharing your positive experience with us! We are delighted to hear that our online booking process was convenient and that you feel relieved and safe with your upcoming flight. We are confident your journey will be smooth and enjoyable.
