BudgetAir.com (www.budgetair.com) has a 3.9 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews. Last updated 2026-08-10.
tickets take 4 days to be sent is unacceptable when the airline does not take long
Hello Pamela, While standard ticketing protocols can take up to 96 hours depending on airline processing, our records show your tickets were actually issued within 15 minutes of payment confirmation. Our team will reach out to you directly via phone to ensure you have received all your travel documents safely. Kind regards, Steve BudgetAir
user friendly website for my flight. The only option missing was the carry-on option which wasn't available. The rest was well detailed.
Dear Bruno, Thank you for sharing your positive experience. I'm glad to hear you found our website user-friendly and the details helpful for booking your flight. I also appreciate your feedback regarding the carry-on option. Comments like yours are valuable as we are always working to improve our booking process for our customers. We hope you have a great trip. The BudgetAir.com team
Booking process, price value were great.
Hi there, Thank you for your five-star review. It is great to hear you had a smooth experience with our booking process and were happy with the value provided. We appreciate your feedback and look forward to helping with your future travel plans. The BudgetAir.com team
Hi Arif, Thank you for taking the time to leave this fantastic 5-star review. It is great to hear that you found the best deal for your travels with us. We appreciate your feedback and look forward to helping you book your next trip. The BudgetAir.com team
Cannot talk to agent after the system change our flight without our permission
Hello Dzoanh, Thank you for bringing your concerns to our attention. Upon reviewing your reservation, we can confirm that your booking was previously canceled for a full refund. Our team also verified this when you reached out to us regarding the cancellation at a later time. We would like to look into this further for you to ensure everything has been properly resolved. We will call you within 24 hours to get things sorted. Kind regards, Steve BudgetAir
i am very happy and proud of you serving
Hi Nancy, Thank you for taking the time to share your wonderful 5-star review. It is fantastic to hear that you are happy with the service you received. Your positive feedback is greatly appreciated by the entire team, and we look forward to helping you with your future travel plans. The BudgetAir.com team
Hi Nash, Thank you for taking the time to share your feedback. It is great to hear you had a good experience using our website for your travel plans. Your review is appreciated, and we hope to welcome you back again for a future booking. The BudgetAir.com team
I got the ticket for $125 dollars less than the airline price. The price for luggage was better as well. Booking was very easy.
Dear Marisa, Thank you for sharing your positive feedback. It is great to hear you found the booking process easy and were pleased with the options for your flight and luggage. We appreciate you choosing BudgetAir.com for your travels and look forward to helping you with your future bookings. The BudgetAir.com team
yet to receive my ticket. My fees for cancellations and amendments seems to high
Hi Salim, Thank you for your 4-star review and for sharing your feedback with us. I am sorry to read that you have not yet received your ticket. Please contact our customer service team with your booking reference. They will be able to look into this for you and ensure your ticket is sent. The BudgetAir.com team
Very fast and quick response. Service is quick and nice.
Hi there, Thank you for your kind review and for the 5-star rating. We are glad to hear that you found our service to be quick and responsive. Your feedback is valuable to our team. We look forward to helping you with your future travel plans. The BudgetAir.com team
Very competitive prices and easy to book.
Horrible, horrible
Good prices and the web was easy to navigate.
I tried to book the almost exact same flight with another company and it was one issue after another. They posted one amount of money and kept trying to switch me to a different flight that cost $265 more. With your company I got online, within 2 minutes plugged in all the information put in my credit card and immediately I had a confirmation number. No bait and switch no having to call a health number no receiving five or six help emails. Just a quick efficient ticket came with your company.
Hi Arlene, Thank you for sharing your positive experience. It is great to hear that you found our booking process to be quick, efficient, and straightforward. Our goal is to make booking flights as simple as possible, so your feedback is very much appreciated. The BudgetAir.com team
If I could give 0 stars I WOULD. First they took our money right away sent an email confirmation that our luggage was secured, a couple hours before the flight they said they had a technical issue and could not process and a refund would happen 5-6 days even though we did it 5/6 days before the flight. Please don’t be cheap and use a better airline so you don’t go thru these issues.
Hello Sabrina, Thank you for your feedback. Please note that a 25kg checked bag (USD 58.80) was already successfully included with your initial booking. Following a schedule change, you attempted to purchase an additional 20 kg bag (USD 69.80), but it was canceled and refunded because the maximum baggage allowance for the flight had been reached. Our team will call you directly to discuss this matter further and clear up any confusion. Kind regards, Steve BudgetAir
Great customer service and amazing deals.
Dear Lana, Thank you for your excellent review. It is wonderful to hear that you found our customer service to be professional and were pleased with the deals available on our website. We appreciate you choosing to book with us and look forward to assisting with your future travel plans. The BudgetAir.com team
I am regretting to choose these "Budget Air" portal for my upcoming trips.I selected and paid one flight ,get confirmation for different flight which is lower priced one. And customer care is irresponsible and trying to escape from the questions.They do not have any intention to sort out the issue. ITS A SCAM PORTAL.NOT WORTH.SPAM.
Hello Rajnarayana, Please be assured that we issued the exact ticket that was selected and confirmed during your booking process. We take your concerns seriously and our team will call you directly to discuss the details and provide a suitable solution. Kind regards, Steve BudgetAir
Ease of the website through the booking process. Price is excellent
Dear Nayra, Thank you for your excellent five-star review and for sharing your experience. It is great to learn that you found our website easy to use during the booking process. We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans. The BudgetAir.com team
Great and easy to book tickets.
Hi Jing, Thank you for your positive feedback. It is great to hear you had an easy experience booking your tickets with us. We aim to make the process as simple and straightforward as possible for all our customers. We hope to see you again for your future travel needs. The BudgetAir.com team
thank you for your nice 5 star review, have a great trip
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