BusBank (www.busbank.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 57 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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JM · 1 review · Experienced 2025-10-07 ·
★★★★★
Reliable service, fast response time
We were relying on BusBank for shuttle service between the airport, train station, and hotel for our event. As the event coordinator, transport was one of the key sources of stress for me, but BusBank made everything easy. Responses from Kimberly Lindsey were always almost instant. She coordinated a complicated trip with seeming ease, and was very patient with our organization while we got the details of our trip sorted. Everything was exactly as I requested it to be, and our driver Martin was great.
Reply from BusBank2025-10-15
JM, we are so glad to hear that we were able to ease your stress and help with transportation for your event. We will let Kimberly know of your kind words. We hope to work with you again in the future! Safe travels!
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Anthony Trento · 1 review · Experienced 2025-09-26 ·
★★★★★
Canceled one of our two busses…
Canceled one of our two busses required, 2 hours before our wedding, left us scrambling to find transportation and then only refunded us the cost of the bus that canceled. Would not use again.
Reply from BusBank2025-10-08
Anthony,
We’re truly sorry for the stress and inconvenience caused on your wedding day — that’s never the experience we want for any of our clients. Unfortunately, our operating partner made a scheduling mistake and double-booked one of the buses. As soon as we learned of the issue, our team immediately stepped in and worked closely with your wedding planner to adjust logistics and ensure your guests were still transported as smoothly as possible.
While we wish this error hadn’t occurred, we appreciate your understanding as we did everything possible to make things right that day. We value your feedback and will continue improving our processes to prevent this from happening again.
Thank you!
This is the first time we have used BusBank, and it was a pleasant experience. We booked our trip from Pittsburgh to NYC over a year in advance, and right up to the time we left on September 22, 2025, the account representative we were dealing with, Kimberly Lindsey, was quick to respond to all of our questions. Our outbound bus driver, Wilmar Rodriguez, was on time and was very nice and accommodating to our group. Our return bus driver, Mark A Torres, was just as pleasant. He made it clear that he was there to serve our group. The only reason I didn't give the experience a 5-star rating is that the bus returning to Pittsburgh on October 1, 2025, was not clean and seemed like it could have been an older model. There was rotten food in the overhead compartments, which a couple of people in our group had to clean up before the rest got on the bus. Despite that, Mark was very apologetic and accommodating, stopping as many times as needed so that some in the group could stretch their legs. Again, this was a very nice experience, and I would absolutely use BusBank again!
Reply from BusBank2025-10-15
Terrance, Thank you so much for sharing your experience and for choosing BusBank for your group’s trip! We’re thrilled to hear that your outbound trip went smoothly and that both our team and drivers provided great service. We sincerely apologize for the condition of the return bus and the inconvenience it caused —that’s certainly not the standard we expect from our operating partners. Your feedback helps us ensure this doesn’t happen again. We truly appreciate your understanding and are so glad the overall experience was still a positive one. We’d love the opportunity to serve you again in the future and provide a flawless experience from start to finish!
Was the easiest and best bus experience we have had! Thank you for everything! I never write reviews this might be my first time but was truly such a great experience.
Reply from BusBank2025-11-13
Thanks for your wonderful review, Kyle! From our user-friendly booking system to our dedicated account representatives, we strive to make every charter or shuttle booking effortless and reliable.
Account Executive, Josh Kittle did an extraordinary job providing confidence and support from the first meeting through the actual days of travel as well as solving the mishaps that often happen during travel (airline issues) that could have been a terrible stressful situation more easy and ensuring seamless travel to the final destination. Josh and the dispatch team are truly exceptional and trustworthy and partners you want to have!
Reply from BusBank2025-09-25
We are ecstatic that you were pleased with our service. This is what we strive for with every customer. We will let Josh and the team know your kind words. We look forward to working with you again in the future. Safe travels!
We had 2 great tours. The bus driver was very friendly and did a super job. Everyone I contacted to reserve the tours were extremely helpful. I would gladly use this company again.
Reply from BusBank2025-11-13
We’re glad you had such a positive experience, Willies! Our expertise and dedicated support team are always ready to make your group tour experience seamless and worry-free.
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Talynn · 1 review · Experienced 2025-09-05 ·
★★★★★
From Australia with Love
Great service from the beginning, Kayla and the team always kept us informed and were great to work with.
The driver was lovely and the group had a great time.
They will now be my transfer company when ever we have group in the USA
Reply from BusBank2025-09-19
Talynn, thank you for the kind words. It means the world to us that we have earned your trust and business in the future! Safe travels!
BusBank made booking and managing the buses for our event so easy! Communication leading up to the event was helpful, buses were on time, drivers were great. We needed a last minute addition of a bus which was not problem for them to handle. Looking forward to my next booking with BusBank.
Reply from BusBank2025-09-18
Hey Sherryl, We are so glad to hear that we were able to deliver excellent service. It means the world to us that we have won your trust and can't wait to work with you again in the future. Safe travels!
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Stacey R · 4 reviews · Experienced 2025-09-07 ·
★★★★★
I love BusBank
I love BusBank! I have been working with them since 2018 and I will never look elsewhere! From Jacqualine in the main office in Chicago, to every bus driver we have had, it is always a seamless experience. And the prices are reasonable too!!
Reply from BusBank2025-11-13
We truly appreciate your review and loyalty, Stacey! It’s great to hear that our dependable service, expert logistics, and your dedicated account representative Jaclyn, continue to make your transportation experience smooth. From charter bus trips to event shuttles, our team ensures reliable group travel across North America.
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user · 1 review · Experienced 2025-08-27 ·
★★★★★
5 Star service
Buses were always early to pick us up. The bus was very clean and had nice leather interior. Driver was very responsive and kept me up to date on arrival status. The booking process was very easy as well. Highly recommend for events.
Reply from BusBank2025-11-13
Thank you for sharing your experience! Our goal is to match each client with the right vehicle for their event while providing dependable and professional support every step of the way.
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Steve Nick · 1 review · Experienced 2025-08-31 ·
★★★★★
First time working with BusBank - GREAT EXPERIENCE!!
First time working with BusBank, it was a great experience. My rep, Kimberly was very helpful and responsive. Our driver, Virgil was fantastic.
Reply from BusBank2025-09-05
Steve, we are so glad you had a great experience working with us! We look forward to working with you again in the future. Safe travels!
I have been working with Busbank for over nine years, and every time I coordinate transportation for an event, I feel confident that my colleagues and I will arrive and depart safely and on time. I highly recommend their services and plan to continue using them for many more years to come!
I had to plan two separate shuttles in different states, and it was very easy to do so. The company is highly responsive! The buses were clean, punctual, and the drivers were exceptionally nice. I would highly recommend their services!
Reply from BusBank2025-09-17
Thanks for your review!
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Tom T · 2 reviews · Experienced 2025-08-12 ·
★★★★★
Phenomenal Service
BusBank’s employees were all professional, kind, and helpful. From the agent who booked our trips, to the drivers who transported us, I was delighted at the service BusBank provided.
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Tyler Weady · 1 review · Experienced 2025-08-12 ·
★★★★★
Bus Bank is extremely easy to work with…
Bus Bank is extremely easy to work with and professional throughout our charters. My company relies on them often for a reason. Best in class!
We use BusBank for our summer camp. The drivers are always on time and very professional. Communication is great and planning is easy. We've been using BusBank for years and are very happy!
Reply from BusBank2025-09-17
Thank you for sharing - we love hearing from our customers!
I've had the pleasure of working with BusBank on two events so far, and their service has been outstanding—both in the lead-up to the events and during the transportation itself. I would absolutely recommend them and look forward to working with them again. A special thank you to Kayla for her support in managing the complex logistics ahead of the event!
Can't say enough positive things about our driver John. He was prompt and was able to provide us with some of the best experiences for our team event! Thank you John!
