BusBank (www.busbank.com) has a 4.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 57 of them were added in the last 12 months. Last updated 2026-08-12.
Our driver Joel was really awesome at driving his bus!! He maneuvered that bus around some pretty tight turns and never messed up or had to back up once, he was also ALWAYS on time with a smile and friendly greeting! He was so much fun, professional, courteous and kind. He made our few trips around DFW very comfortable. Joel, you have the best personality, and professional attitude, you were just what we needed! Thank you, sir!
Joshua Kittel did an amazing job organizing everything for us and was very professional, especially answering all of my random questions, and having to email me a few more times when I was not responsive as I had to wait for decisions being made, for his patience, and kindness I am very grateful - We will use Busbank for our needs for now on! It's a company you can trust 100%
I love working with Busbank!!! I have worked with Kayla for three years and she has been so helpful in our school busing needs. She is a great contact to have and we will continue our partnership with Busbank for sure.
Reply from BusBank2025-05-14
Mikayla, Thank you so much for your kind words. It means the world to us! We will let Kayla know. We look forward to working with you again in the future. Safe travels!
Rob, our bus driver was very friendly, helpful, courteous and most importantly a very good driver. The bus was clean and comfortable. And the company was dependable, efficient and quick with their responses. It was a pleasure working with Kimberly. She was so good in anticipating our needs and addressing them.
I started using Bus Bank in 2018, when I needed a coach bus for a group. Since then, I have used Bus Bank no fewer than a dozen times. The company is reasonably priced. The drivers are always punctual. They are kind and courteous and great drivers! I would recommend Bus Bank again and again!
K
Keith Koszut · 3 reviews · Experienced 2025-04-24 ·
★★★★★
We hired two buses
We hired two buses, a big one and a little one, and our drivers were prompt to arrive, and courteous at all times. This is just another great experience I have had with BusBank over a number of years.
Reply from BusBank2025-05-07
Keith, thank you for the kind words! It means the world to us that we have earned your trust and you continue to work with us. We look forward to helping you with your next transportation need! Safe travels!
R
Reece · 1 review · Experienced 2025-04-30 ·
★★★★★
Thank you BusBank!
Had a great experience working with BusBank - Jaclyn was very communicative and helpful ahead of time and it was great for our company event. We ended up getting a much larger bus than we had reserved, but other than that, everything went logistically smoothly.
Reply from BusBank2025-05-07
Reece, we are so glad you are happy with the service we provided. We will let Jaclyn know about the kind words. We look forward to working with you again in the future! Safe Travels
Everything was fantastic from start to finish and I would highly recommend BusBank for your travel needs. Kayla the coordinator I worked with was amazing and on top of everything. So wonderful to work with!
P
Paula · 2 reviews · Experienced 2025-05-04 ·
★★★★★
Orlando the Bus Driver Extraordinaire!
Orlando was extremely courteous and professional sharing his knowledge of the area. We thoroughly enjoyed him as our bus driver. Very nice and very thoughtful person. Safe travels to you my friend!
They are excellent communicators, highly flexible, and we will definitely work with them again.
M
Myriam · 1 review · Experienced 2025-04-22 ·
★★★★★
Victor was great
Victor was great. We also added a stop that wasn't part of our itinerary, and he was able to accommodate us. The whole experience with BusBank was good one.
Reply from BusBank2025-04-28
Myriam, We are so excited to hear that your experience with BusBank was positive! Please reach out for any future transportation needs. Safe travels!
Fantastic service. My bus of 35 for our team on time and extremely communicative. Outside of the broker assigning a bus which required some of our team to stand, the communication and professional service was well deserving. Our driver Enero was great, will be booking again.
Reply from BusBank2025-04-29
Hi Trevor,
Thank you for your kind words. We are glad you had a positive experience working with us.
We have conducted an internal investigation into why the incorrect bus type was selected for your group size. This was done to ensure that this issue will not happen again in the future.
We look forward to working with you again in the future!
Safe travels!
S
Sarah · 1 review · Experienced 2025-04-13 ·
★★★★★
Reliable and communicative as we…
Reliable and communicative as we planned a school field trip. The driver was very friendly and flexible, which is something I really value for a student event.
Reply from BusBank2025-04-22
Sarah, thank you for the kind words it means the world to us! We strive to provide this type of service for our clients. We hope to work with you again in the future. Safe travels
BusBank was very quick to respond to all of my questions and requests. Our driver, Michael, was on time for both pickup and drop off and was extremely kind and courteous. The bus was very clean and updated! I would absolutely recommend BusBank.
T
Taylor Beck · 1 review · Experienced 2025-04-05 ·
★★★★★
Consistent Quality Service
This will be the second time my business has used this company for our transportation needs, and once again they do not disappoint! We are a small nonprofit, so finding a company these days that provides quality service at a fair price can be hard to come by.
Jaclyn's detailed and considerate work made it easy to have our needs met for a pretty specific sort of schedule for our event – there was never any stress, we worked out an incredibly fair and competitive rate, and the online portal continues to be such an easy user experience to make sure all details are organized and accessible.
We will absolutely be returning customers in the future!
Reply from BusBank2025-04-14
Taylor, Thank you so much for your kind words. It means the world to us! We strive to provide the best possible service for our clients. We will let Jaclyn know what you said. We look forward to working with you again soon! Safe travels!
BusBank was the perfect choice for our event!~
Kayla was amazing to work with and was extremely responsive and accomodating through out the process. BusBank was extremely professional and their pricepoint was perfect for our needs. Our driver Derrick was great, made our attendees feel safe when transporting them between venues. We had many attendees say that the bus and bus experience was much nicer than previous years! We will definitely work with them again in the future!
Reply from BusBank2025-04-10
Hello Wainani! We are so glad you had a great experience working with us! We will let Kayla and Derrick know about your kind words. We look forward to working with you again in the future! Safe travels
B
BARBARA · 2 reviews · Experienced 2025-03-16 ·
★★★★★
Bus Bunk offers a wonderful service!
Bus Bunk offers a wonderful service!
Kayla from the headquarter and our two drivers, Ticely and Cathy, were great, always kind, available and supportive. Our trip was long (almost a week between Washington DC, Philadelphia e NYC), and the service was perfect. great bus/transportation quality. Super suggested!
Barbara from Italy
Reply from BusBank2025-04-10
Hey Barbara, We are so glad to hear you had a positive experience with the transportation we provided. That means the world to us! Safe travels
K
Kara · 1 review · Experienced 2025-03-28 ·
★★★★★
Sylvain in Ottawa is a rockstar
Sylvain in Ottawa is a rockstar! While the whole booking experience was seamless, Sylvain is what really brought our experience above and beyond. He was so kind and helpful, always checking in about timing, and even braved some icy weather for us.
S
Stephanie · 2 reviews · Experienced 2025-03-28 ·
★★★★★
The driver was great!
The best part was the driver communication! He confirmed prior to pick-up each day and was always accessible over the 4 days.
Prior to the event Philip May was incredibly responsive and handled my frequent changes with aplomb!
