Camping World (www.campingworld.com) has a 1.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Mike Bowden · 3 reviews · Experienced 2026-04-28 ·
★★★★★
Their website is stupid
Their website is so hard to use. One of the products we want to buy didn't include enough information, and we were having an issue using their 10% off that they throw in your face every reload. When we tried, it never worked, so we called customer service.
Customer service was rude. Told me said right there on the page. Mind you, I was looking at it and told them the same, that it did not say that, and it's fine, I need to know the other information. They proceeded to argue about it and wanted to send me a screenshot to prove it... I don't care, just wanted to tell you it wasn't working... Then got short, put me on hold to get the rest of the information.
This is our first and last time using Camping World. We need something that only they sell, so we're having to spend twice as much as we wanted to, and deal with rude customer service and a horrible website that contradicts itself.
Keystone / Coleman 13R & Camping World Experience
We purchased a brand new Coleman 13R travel trailer from Keystone RV Company on March 14th, paying cash, expecting quality and reliability. Unfortunately, our experience has been extremely disappointing.
On our very first camping trip, multiple issues surfaced immediately:
* None of the electrical outlets worked
* The refrigerator did not get cold
* The entrance door had problems opening and closing properly
In addition to these issues, we experienced a serious safety concern—the brake magnet and breakaway switch malfunctioned and melted. This required immediate repair, and we had to pay nearly $700 out of pocket.
For a brand-new unit, this reflects very poor quality control.
What made matters worse was the warranty and service experience. Our claim was denied, despite these being clear manufacturer-related issues discovered right away—including a safety-related defect. A company should stand behind its product, especially under these circumstances.
Our experience with Camping World was equally frustrating. Once the sale was completed, the level of care and urgency disappeared. We felt dismissed rather than supported, which only added to the disappointment.
Buying a new RV is a major investment, and we expected both Keystone and Camping World to stand behind their product and service. That did not happen.
I would strongly encourage others to thoroughly inspect and reconsider before purchasing, as our experience has been far from what was promised.
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eric martin · 2 reviews · Experienced 2026-04-22 ·
★★★★★
Buyer beware - Phil Durham - sales manager
This company brought me a camper that was not working on day one. I was told that someone would call me back and it took almost 3 weeks for someone to even call me. I was then told someone from their service department would be out to fix my camper, that again was not usable from day one. I took off two days of work for the tech guys to come and all I got was ghosted. I then call Phil Durham - sales manager for him to act like there is no problem and somehow this is my fault. This is the worst company I have ever worked with so buyer beware. This guy Phil will lie to you at every opportunity. I asked him about my time and he stated “so what I’m hearing is somehow you want me to reimburse you”. I told him well my time is valuable and he stated “ that’s great but I don’t owe you anything “ . Then he said I basically need to shut up and listen to him. Im Not quoting that because by this time I’m starting to fume and don’t exactly know what he said. I told him you’re not going to talk over me and to come get this camper that I have had that doesn’t work for 2 months!! So think about that. That’s two days of pay I missed and two months of payments I paid on something that doesn’t work. This guy Phil Durham - sales manager is a tool and one of if not the most unprofessional person you could work with.
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Reggie · 5 reviews · Experienced 2026-03-09 ·
★★★★★
New camper warranty work not fixed
I took my 2 month old camper purchased from camping world in Kodak TN for warranty work. Went camping 3 weeks later 2 of the 3 issues was not fixed! Took it to another place to have these issues fixed. They found the causes and now it great. Camping World even charged me for 1 of the repairs.
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Michael Schreiber · 1 review · Experienced 2026-02-06 ·
★★★★★
Horrible management team
Instead of going into all the details, I’m just telling you buyer beware this is a one and done business - once you give them your money, you are forgotten about. Sad but true. I will never give them my business again.
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AT · 1 review · Experienced 2026-04-15 ·
★★★★★
If i could give less than one star i
If i could give less than one star i would.... promised promised and promised then let me down.... then take forever to process refunds.
Avoid at all costs.
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Kevin · 5 reviews · Experienced 2026-04-11 ·
★★★★★
Went to look at a fifth wheel camper
Went to look at a fifth wheel camper. Had to sign in to look at them. We found three that could work for us. I am serious about buying a camper. We are just looking to upgrade from our old one. We found one we wanted to get the numbers on. The salesman was really nice and helpful. We thought we were off to a good start. The sales manager is where the problem starts. He gave us a set of numbers. I didn't like them. Then came a second set of numbers. Those were equally as bad for the used unit we were looking at. He was giving numbers off of a $77,000 price on a unit that is listed with a price of $61,000 or make offer on their site. I do not know if he thought we had not looked things up or not. Then they spent two hours trying to convince us that we were getting a steal at $77,000. I just felt the slimy used car salesman routine was being played out here. I would not buy there now even if they marked it down to $20,000. I hate being taken advantage of. If this is the way the whole company does business, we won't be doing business with any of their lots. We will find another camper we like at a place that doesn't try and screw me over.
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Louisa Cox · 2 reviews · Experienced 2026-04-06 ·
★★★★★
Great service from Camping World
I ordered a tent package from Camping world online. I couldn't be happier with the service and communication I have received. They only had 3/4 of my order which came after about 5 days. I had an email to say that when they had received the other part,they would let me know and send on to me. This is exactly what happened. All packaged well . Great communication. Would definitely use again. Just need some better weather now
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Johanne Daniel · 1 review · Experienced 2026-03-28 ·
★★★★★
I went to Fort Pierce location to see…
I went to Fort Pierce location to see the camper that I saw online and liked. Filled out the credit application, I was asked to give $1,000.00 on my credit card, was asked to email 3 consecutive pay stubs and a copy of my FPL account. Photo taken with sign, My first camper, so I thought I got a new camper!!! Only to find out 48 hours later financing wanted 1 year of credit history for my car, after providing my 401k statement, my bank statement, enough $ to show that I can buy the camper cash. I asked what about my deposit, I was told it was refunded it and that I will see it in 2 days. It has been 14 days and nothing. I contacted my credit card company and they also don't see nothing.
Not sure why everything seems to be done backward, why just not putting the deposit pending instead of running it when I wasn't approved? Now my credit card is maxed out when I'm trying to improve my credit, now my score is 11 points down. My credit card payment is due soon, so first the first time ever I will have to pay interests if not paid in full, a freaking mess. Almost glad now that financing didn't go through!
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Will J · 1 review · Experienced 2026-04-13 ·
★★★★★
Purchased a 2025 model in October 2024
Purchased a 2025 model in October 2024, no chance of using until spring in North Western Pennsylvania. Sat all year of 2025, still looks brand new show room ready, stickers and nubs in the tires even. Tankless hot water unit failed and the warranty is only 1 year 🤬. The ignitors look brand new, unused never fired and Camper World wants me to pack up and take it into a dealer when they have field service local and I’m 10 minutes away….
They will replace it under warranty”assumed manufacturer warranty” so I pay upfront $500-$700 and hope the manufacturer covers the cost??? Thankfully Jayco bought Heartland out. Also the amount of work I had to do so it was ready to use is unbelievable. The wall paper is swelling lose of the walls right where the AC runs off the top outside walls? And trade in value is CRAP!!! Will definitely buy from a completely different franchise going forward and pay the difference. STAY AWY FROM CAMPER WORLD!!! Unless buying a cheap used camper.
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Chris Morrison · 2 reviews · Experienced 2026-01-25 ·
★★★★★
"2-3 more weeks"
Ordered rv steps on website. it was backordered, which I new. Was told every time I contacted customer service "2-3 more weeks" After a few go arounds with this I had enough, and requested cancellation and refund. (yep, they charged me for something that was backordered for at least 2 months. This was after I had a terrible experience at a retail shop in Nashville, where I was told that I could not check out with anything because their person who could operate the POS terminal was stuck in traffic and no one else could. Camping World should just do everyone a favor and close up!
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Will Horwath · 1 review · Experienced 2026-04-10 ·
★★★★★
Once I signed the conUnprofessional and cheats.tract they forgot…
Once I signed the contract they forgot to add the price of a sway system. I signed the contract on good faith on price agreed upon. They were denigrating and accused me of wanting something for free. The contract is a negotiation once signed its final. They were extremely rude, threaten to take back the sway system. Very unprofessional. Buyer be ware.
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Mr Jervis · 3 reviews · Experienced 2025-12-29 ·
★★★★★
If I could choose zero stars
If I could choose zero stars, I would.
Purchase made Dec ‘25 (pre-order). Told “no stock available” 2nd week Jan ‘26. It’s now April and I’m STILL waiting a refund.
Save yourself the hassle and buy elsewhere!
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Ricardo Diego · 1 review · Experienced 2026-03-19 ·
★★★★★
Bought a new travel trailer
Bought a new travel trailer. Original price $10,999 . I ended up paying $19,000 they ad stuff I din not ask and they did not tell me
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Matthew Godbold Sr · 3 reviews · Experienced 2026-03-11 ·
★★★★★
Bought a washer and dryer from the…
Bought a washer and dryer from the Lubbock Texas store in march 2026. During the first load of laundry it quit working. I called the store for help, and 4 weeks later they have not returned my call. Still not working, still no return call. Pathetic.
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Miss Christine Eastman · 3 reviews · Experienced 2026-02-13 ·
★★★★★
AVOID THIS COMPANY - We needed a new awning and there was a…
We needed a new awning and there was a great deal from this company. Website said item was in stock and delivery would be 4-7 days. 4-7 passed and no awning. I chased and was told they had moved to a new warehouse and that they did not have the awning in stock and could not provide me with a date when they would be in stock. I waited another week and chased again, same response so I cancelled my order and asked for a refund. Email received to say the refund was approved and this would be in my account within 14 working days. 14 working days passed and I chased, 18 working days passed and I chased and all they keep saying is the accounts team is a small team and will take longer to reply. No landline to call, you just have to email, whatsapp or going on the online chat but you get the same poor response. 25 working days later I have received my refund only after stating I was going to raise a dispute with my bank. Poor customer service, sending smiley faces in messages when you are annoyed at still waiting for a refund. AVOID THIS COMPANY!!!
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John McCarty · 4 reviews · Experienced 2026-01-09 ·
★★★★★
Do not buy from them
Well, I will start with Buyer Beware.
Moving my count to the top.
Keeping count. I have talked 3 people out of buying. Add 3 more, and we are up to 6. Add another 4, for a total of 10 to date. Ada 6 more, that's 16, add 5 more, that's 21. Add another 5, that's 26.
It's 27 now, but I talked someone out of a $300,000 purchase.
Add 2 more, and one of those was with the sales associate we had. New total is 29 add now its 34
I bet they don't read these, but they are the ones losing money now. They should have sent their own mobile tech out to stop this, but again, they don't read these.
3/24/26 update: Three of my larger clients, but this goes out to all their team members. This is getting bigger over something they could have stopped.
If you do not read this, at least go to these YouTube channels and watch.
Wingman Wisdom
Liz Amazing
These people will call and email you every other day to try to get you to buy, but when they have an issue, help from anyone will be almost nonexistent.
We were about 3 weeks after the purchase and 6 hours away. There was no warranty we didn't buy, and that's not relevant.
This was our first purchase, and it's a 5th wheel. I believed it then, when I was told it had been inspected and everything was good. (Don't believe this, hire your own inspector just like you would for a house.)
Well, we finally needed to fill our water tank, and it started leaking from the bottom, behind a slide.
Once I finally reached them, they said to bring it in, and they would LOOK AT IT. Since they claim to be so large and care about their customers, I ask them to hire a tech to check it. I was informed that they don't do that. Talk about trying to dodge any responsibility!
Do yourself a favor: if you do business with them, get your own inspection, or don't buy from them.
After 25 years of owning my own business, I have shared this advice with ANYONE I have had contact with. As you can imagine, that is a lot of people.
What I will do is have this repaired by a mobile tech, and if they do not pay the bill when I submit it, my attorney has said we will file suit.
In all my years, I have never, never treated a customer this poorly.
The finance company also wants to know the outcome and will help if they can, as they assumed that the unit was ready to go.
As a final note, they also claimed my propane tanks were full, but when I tried to use propane, one tank was empty, and I had to pay to have it refilled.
Again, they shove it out and shove it to you without the grease.
As for me, I will buy from a homeless person before I give any business to Camping World again.
They are not here to assure you that you are set and happy, but only to get rid of the RVs at all costs.
I also noticed they only respond to positive reviews and don't address any issues. A business is only as good as how it handles its issues.
PS Our salesperson was Janelle Brown, and after she sold you and all the emails to get you to buy, she will not contact you or help you with any problems after the fact.
Also, could you check all the lawsuits around the country that have been paid? You would think that they would have learned a bit, but it appears not.
UPDATE
I went to Camping World Corporate, and they made the local respond. The person who called from the local said that it may be a warrant issue now (BS), but if I have a mobile tech out and submit the bill, they may make it. So it's up to me to get it repaired. Pay for it first and submit the bill because they lied. The loan company has had more contact with this than the dealer.
First time I had a lender back me like this.
All they had to do was send someone out on their own to correct this, and I would have been fine.
Since it appears the unit was not inspected as they promised, we are going to get a full inspection per the lender, and they will help us resolve it. They do not want to make loans based on lies!
I hope the consumer reads this, as I know that Camping World will not respond to negative reviews, only to positive ones.
Please feel free to contact me at
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Casey Edgar · 2 reviews · Experienced 2026-03-24 ·
★★★★★
Purchase of our first class B van
Camping world in Draper Utah was our first RV stop. We were shopping for our first Class B camping van. . From the moment we walked into the store , we were welcomed by hellos and smiles. Jim Troutman was amazing, attentive , efficient and personable . From there we were dealing with 4 other companies . Jim answered phone calls and texts immediately and worked very hard to get our sale . We were doing a trade that was in California and He worked it out so We could drop it off at a Camping world in California instead of paying for a transport company . Even when he knew we were van hunting , he was pleasurable , unlike one of the other salesman in California. Needless to say after 2 weeksof searching , Camping world in Draper Utah was our last stop.
Tom the accountant was also amazing. He was very attentive , cordial , personable, very efficient , and He knew exactly his job.
We could not be happier with this company , and would deal with them again in the future .
We highly recommend this company .
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ol skools N tools · 2 reviews · Experienced 2026-03-26 ·
★★★★★
Wish I could give negative stars..they…
Wish I could give negative stars..they overpriced me so bad my gap coverage would not even cover any..extremely pissed...14k and I don't even have it that's with 32k already paid..other insurance took it..tree fell on it..all this with gap..bs
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Chriso Lee · 1 review · Experienced 2026-03-24 ·
★★★★★
Kevin Fouse the service provider
Kevin Fouse the service provider, took excellent care of the repairs I needed on my unit, I even came through at 4:30 in the afternoon for an unannounced pick up and he accommodated me and made it happen. I really appreciate these guys down here and I’m so happy to have such a resource in the aria!
