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Shopping & Fashion

CCosplay Official

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51 reviews

4.551 reviews
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About CCosplay Official

Data updated
Website
www.ccosplay.com
Category
Shopping & Fashion
Location
China
Status
Unclaimed
Last 12 months
24 reviews
Replies to negative
100% (6/6)
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About this business

CCosplay is a profession Cosplay Costume Shop. Online shopping for Anime Costumes, Game Costumes, Movie Costumes and Halloween Cosplay Costumes.

Written by the business, not verified by us.

Is CCosplay Official legit?

CCosplay Official (www.ccosplay.com) has a 4.5 out of 5 rating on OK.one, based on 51 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

I order Legolas’ outfit

I order Legolas’ outfit. Everything for very well and was comfortable to wear all day. I did get the boots as well. Although they’re not made for walking all day on rock and gravel they were still really nice. Everything was stitched nicely. To shoot a month or so to get them. Queen I asked about an update they were able to promptly give me one. Would do business again and recommend to others

Reply from CCosplay Official2024-11-08

Thank you so much for your feedback, it's the greatest joy we have in doing this job! Everyone can be a roleplaying champion and reap the joy.we will do our best to make it the best it can be.

Do not use this company!!!

I had had a bad feeling when I got an email a few hours after I placed my order, asking what size I wanted. I told them XL, and their follow up email said that size/model was out of stock (It showed as available when I placed my order) I was asked to choose a different model. I chose another model in XL and paid for expedited shipping (3-7) day on the costume. Well, my costume arrived 15 days later and was a size medium, which my kid couldn't even put on. These guys seemed shady from the start and they proved me right. The costume kinda sucked too. I bought a back up costume from amazon and it was much better and actually fit.(well worth the extra 10 bucks Do not use this company!!!

Reply from CCosplay Official2024-11-05

Hi, we are very sorry. We always ship according to the size and shipping time selected by the customer's order. You can provide photos of the costumes size of you received to our customer service for verification. If we sent the wrong size, we can reissue or refund. Please note that different costumes have different size charts. There is a corresponding size chart at the bottom of each product page. The delivery of the package may be delayed due to some force majeure factors (such as strong winds or bad weather, flights not taking off on time), but we support refund the difference in shipping costs. For orders that need to be delivered before Halloween, since we only accept orders in stock, we sent you an email to explain. If you have other questions with the costume you received, you can contact us at any time, thank you.

Shipping was good

Shipping was good. Expressed shipped and made it on time. Everything else garbage. Size was not true. Gloves were deformed with different sized fingers and were abnormally small. Mask could barely fit a stuffed animal. Ridiculous small mask that no way could fit a human head. Return policy a joke. Said would get half back only if they received the item back. I’m sure they “didn’t receive “ item to not refund. They offered me $10 to not send it back. Will not shop with them agaian

Reply from CCosplay Official2024-11-05

Hi, we are sorry that I failed to satisfy you. You can contact our customer service at any time to handle it for you. If there is a problem with the items you received, we can reissue it or give you reasonable compensation. Many Masks on our website are one-size-fits-all and can generally be used normally. We will mark the suitable head circumference for some Masks. If the mask you received does not fit your head circumference, you can contact us to replace the mask or re-select a larger size mask. We have a complete return and exchange policy and accept returns and exchanges within 30 days. We will remind you of the precautions before returning or exchanging the goods, and the buyer will decide whether to return or exchange the goods in the end. We are very sorry for the inconvenience caused to you. We will continue to improve our service level. Thank you.

Poor Quality/Poor Customer Service

I had a terrible experience with this company. I bought a costume from them and it did not fit at all. Not even close. I gave them my measurements and the costume did not even go over my shoulders. I spoke with them for over two days about how to remedy the situation. One of the biggest issues I have with them is that multiple people talk and each of them tell you different things. One of the employees offered to pay for my return since the costume did not fit at all. When I told "the manager" that, he simply said no we don't do that. Even though I copy and pasted the response from his employee he still denied it. After I already spent money sending it back, he tried to tell me he couldn't refund me for over a month and shipping would be taken out. DO NOT use this company. They are liars and deliver poor quality items.

Reply from CCosplay Official2024-11-05

Hi, are you purchasing a custom size or a standard size? If it is a custom size and we did not make it according to the size you provided, we can remake it for you or refund you. We always strictly make it according to the size selected by the customer. If there is a quality problems, we can reissue or refund. You can send us an email and we will definitely try our best to solve it for you. Since we have an entire customer service team, there are different customer service staff to handle your problem. We will work hard to improve our service level. We have a complete return and exchange policy. If you meet the requirements, you can contact us at any time for a return or exchange. If you have other requirements, you can also send us an email at any time. Thank you. Contact email: [email protected] Best Regards, Champion Cosplay

Incomplete size charts and misleading R&E policy

The size charts do not include a waist measure so you cannot tell what size to order. The costumes are horribly disproportionate in sizing - on an average build girl the waist was so small the costume was unwearable when the other measures used to size were fine. returns and exchange policy is a farce - when you ask for an exchange you get a long, unintelligible email basically telling you no with excuses about cost and customs. Edited following reply: I have been in constant communication with the company attempting to resolve this, the review stands. The response is remains a lengthy email basically telling you there is really no way to return/exchange for a correct size, particularly in time for Halloween. The advice for those considering purchasing stands - note that they post incomplete size charts, proportions are off, and you cannot really return or exchange. Edit: As the point of this site is "trust" I will once more clarify the facts and then I am done with this company. They only supply height and chest measurements. The remaining measurements appear disproportionate to me; that is simply information to potential buyers. I was compensated $30 on a $200+ costume which consists of pants, top, vest, cloak, and two accessories. The pants are completely unusable. I have spent $30 to adjust the belt and have to take the vest to a tailor to create a new closure for the waist. I will spend more than $30 to correct this AND have a very upset daughter. The response is accurate that technically they will accept a return, but I received an email saying that if I did so, I would pay more than that in shipping, risk half my refund if customs detained my goods (not sure how I can prevent that from happening), and that I had to ensure it was "odor free"; given how it smelled when it arrived, also not sure how that would be prevented. They are also now asking me to change my star rating because "they like to get 3 and 4 star reviews." This is bad company to do business with.

Reply from CCosplay Official2024-10-13

I'm so sorry. I inquired about your order.Because our size chart only has height and Chest,Waist,Hips circumference, the costume you purchased did not fit the user. We apologize for this. We do accept returns, but we are from China and it is too expensive to return. I found out that our customer service also compensated the cost for you to fix it. I am very sorry for this shopping experience.

Deadpool 3 costume

I was buying this for my son so I had a lot of questions regarding sizing and if I would receive it on time. They answered everything very good customer service. It arrived on time as promised. Also my son absolutely loves it. The quality is great and not cheap looking at all. I think he looks awesome wearing it! I highly recommend buying from here.

Reply from CCosplay Official2024-11-08

I'm so glad the costume worked for your son and thanks again for your feedback

Incredible quality and service!

I needed a very believable Deadpool costume for a very special film project I am doing for a Florida Law Enforcement Public Service Announcement featuring Deadpool doing important Halloween Safety Tips. Champion Cosplay hand crafted a Deadpool 3 costume for our actor. We gave them the measurements and they created a picture perfect suit in an incredibly timely manner!! Their customer service helped me every step of the way in a very professional and courteous manner. We are so pleased with the result. A huge thank you to Champion Cosplay!!

Reply from CCosplay Official2024-11-08

Thank you so much for sharing such wonderful feedback! We are so happy to have been able to help you with your special film project and it really makes feel so honored to know that our Deadpool costumes fit your needs perfectly. We are proud to be able to contribute to our Florida Department of Law Enforcement's Public Service Announcement as a contribution. Your high praise also encourages us to continue to strive for excellence in quality and service. We appreciate your trust and support of our team and look forward to many more opportunities to assist you in the future! We wish you a smooth shoot and a successful Halloween Safety Tips Campaign!

Quality Customer Service

The customer service team was extremely helpful in getting me a new size for the costume pieces I had purchased. They were able to arrange fast delivery and each piece looks great and looks well made. I am looking forward to wearing it for the Halloween season and beyond.

Reply from CCosplay Official2024-11-08

Thank you very much for your feedback!

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