Chipotle Mexican Grill (www.chipotle.com) has a 1.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Disappointing overall experience that started with online ordering problems
Disappointing online ordering experience at the Mansfield Chipotle at 1971 Hwy 287.
Order was not ready at the scheduled 12:10 pickup. I finally received it at 12:26, after demanding attention. First, after the employee "checked" the online orders being prepapred, I was told that they were working on my order, then when I asked again, I was told they never received my order, so I must have placed it the wrong location. Once I showed my order with their location, the manager was called. The manager found my order, but then placed it in line behind the other orders. I had to insist that they make mine next. The manager never spoke to me and no one ever acknowledged their mistake, or offered an apology. They only responded if I seemed angry.
Employees do not wear name tags, so it is not possible to know who you are dealing with.
I initially went online at Chipotle's customer service to file my complaint and I learned that they recorded my order as delivered "on time" so their system would not allow me to place a complaint. There is also no available support or email option. The company does not seem to want feedback in order to improve.
I go there about once a week but will never return to any Chipotle and I will share my experience with everyone.
B
Brian Cain美国 · 1 review · Experienced 2026-06-18 ·
★★★★★
Store closed unexpectedly and poor service
The North Fayette location is frequently shut down due to unreliable staffing and you find this out only after driving to pick up food. The Moon Township, PA location has staff members who lack respect for the work they do and clearly don’t care. They are often out of many food options. So disappointed, Chipotle used to be a weekly go to but I am rethinking this.
J
JOEL美国 · 8 reviews · Experienced 2026-06-18 ·
★★★★★
Best burritos
Best burritos. Need one in Mexico City!
P
Paisley美国 · 1 review · Experienced 2026-06-18 ·
★★★★★
Proportions were litterally tiny…
Proportions were litterally tiny and for how much I’m paying it’s not worth it at all. I’m getting charged 15+ dollars for a bowl that’s barely half filled. Absolutely ridiculous. Do not go to the Boise Idaho , state location… this is a problem every single time.
I haven't had chipotle in like 2 years+. Today I decided to get chipotle. I will never eat Chipotle again, it's disgusting & nasty.
L
Leanne美国 · 1 review · Experienced 2026-05-19 ·
★★★★★
I placed an order through the Chipotle…
I placed an order through the Chipotle app, but it was sent to the wrong location, approximately 25 miles away from where I intended to order. Mistakes happen, so I contacted Pepper through the chat feature for assistance.
I was instructed to place the order again at the correct location. I carefully reviewed everything before submitting the new order, but somehow the app sent it to the same incorrect location again. At this point, I had spent over $32 and still had no tacos.
I contacted Pepper a second time and explained that I had double-checked the location before submitting the order, yet it was still routed incorrectly. I was then told to place another order through the website. By this point, I was no longer interested in risking more money just to get food. I simply wanted a refund.
Unfortunately, I was told that a refund could not be issued and that I would need to place yet another order to offset the previous transactions. That made absolutely no sense to me. I then called customer service and was given essentially the same response.
After getting nowhere, I filed a complaint with the Better Business Bureau. Despite multiple communications back and forth, I still never received a refund for the orders I never received.
As someone who has eaten at Chipotle at least once a week for years, I am extremely disappointed by how this situation was handled. There is no reasonable explanation for why a company of this size cannot refund a customer when its own ordering system repeatedly sends orders to the wrong location. Instead of resolving the issue, I was repeatedly asked to spend more money.
Because of this experience, I will no longer be a customer. The lack of accountability and customer service has been incredibly frustrating and unacceptable.
R
Ryan O’Neil美国 · 1 review · Experienced 2026-06-11 ·
★★★★★
Need bigger portions!
Decent food but would love to see the portions get bigger. They’ve been shrinking every year.
This is the second time I have visited Chipotle and find their service disappointing. Clear the pan was empty with a little bit of gravy. I asked if they had more. She said that’s enough for Two people. She added what amounts to a large teaspoonful. I asked how much is a double. I paid but I can assure you this is my last visit. Judging from the other resides I see the chain is not doing anything about it. One customer loss is equivalent to ten positive reviews. I guess it doesn’t matter to them.
G
Gary美国 · 1 review · Experienced 2026-06-10 ·
★★★★★
I will never go back to this location
Went back to this location in Amsterdam NY after a bad experience a couple of months ago to give them a second chance. I will never go back to this location. The potions were small compared to the Saratoga NY. Also, the store was dirty, the one bathroom had no water for the sink, the drink dispensers were empty. The root beer soda was just carbonated water. I had a bowl and in it from one of the ingredients was 2 bay leaves. I know it's used for seasoning but I don't think there supposed to be left in.
A
April美国 · 3 reviews · Experienced 2026-06-11 ·
★★★★★
Awesome service!
We went and ordered take out today … it was a super busy night but the line still moved quickly… the staff was super friendly and helpful … portions were substantial and the food was really good … most of all I was really pleased in how friendly the staff was even though it was a super busy night
Chipotle on westshore blvd… Tampa fl
Chipotle in 18461 NW 67 Ave. Hialeah. Fl.
This Chipotle has been a huge disappointment, not just once but twice. The food was terrible—everything was cold and tasted old. Even the chips were completely soft and stale instead of fresh and crispy.
What made the experience even worse was the staff. The only positive thing I can say is that one young Hispanic employee was friendly, professional, and seemed to be doing his job correctly. Unfortunately, the rest of the service did not meet basic expectations.
The last time we visited, we thought it was just a bad day and decided to give them another chance. Unfortunately, this visit was exactly the same. At this point, it seems like this is how the restaurant is being managed and how the food is being prepared on a regular basis.
I will never buy from this Chipotle again, even though it is right across from my house. There are too many better options to waste money on cold food and poor service. Very disappointing.
Went to Chipotle in ft Lauderdale, horrible experience. We order three bowls, with rice, protein and veggies. All three bowls were over salty, could not be eaten. Return them back, and was told that's how they are made, the supervisor would not even refund our money.
J
Jackie美国 · 2 reviews · Experienced 2026-06-07 ·
★★★★★
This Chipotle in Noblesville was filthy
This Chipotle in Noblesville was filthy. All the tables were unwashed, the floor had food all over, the back cook space was dirty - food, rubber gloves on floor - counters with food all over them, serving counter the same, trash full, napkins empty and one kind of music blasting in the kitchen and a competing, different music playing in dining area.
G
Greg Berg美国 · 1 review · Experienced 2026-06-06 ·
★★★★★
Poor Service food not fresh not at all I would expect from chipotle
My wife picked up a couple chipotle bowls and Dove Valley Road and I 17 it taste like it was three days old not fresh at all ordered a bag of chips it was 1/4 full and the chips were stale. Both bowls were half full probably good because I couldn't even eat half a bowl so bad. This is a new restaurant. We were excited to have a chipotle close to us. We will probably give them one more chance, but not really excited about going back again my wife started giving them the order and they put sour cream on my order and she said no slow down that's supposed to be on my order I want guac. So what they do they put guac in a carry-on container, never took the sour cream off or changed it and moved on. It was really like a -5 rating here 11:30 Saturday morning 
S
Steven Hamilton美国 · 6 reviews · Experienced 2026-06-01 ·
★★★★★
My wife and I stopped into the worst…
My wife and I stopped into the worst Chipotle that I have ever visited in Xenia, Ohio. I order a bowl with chicken and asked for a little black beans in my rice and I got a huge spoonful, I asked for veggies and she put 3 on and said she had no more. I said we’d wait and she said the store is out. I asked for lettuce and they had none. As I was paying I noted the take out team had lettuce and pepper veggies and asked if I could get a small cup and was told NO, in a rather rude manner. I asked why and was told those were for paying customers and I paid with a gift card. The manager at this location should be FIRED. Looks like social media will be my goal tonight to hurt this sorry location! So sorry, no discount, no customer service!
D
Daniel S.美国 · 3 reviews · Experienced 2026-06-01 ·
★★★★★
Awful portions
I ordered double meat on the app, and barely received any! The taste of the food, wasn't bad, but I felt robbed when I saw the portions.
I ordered a three-meat catering platter from the Chipotle on Bee Caves Road in Austin Texas. I paid over $225 before taxes and tip. After unpacking the order and preparing to serve our guests, we discovered that one of the meats was completely missing.
I called the store expecting the issue to be resolved quickly, but instead I was met with resistance from the manager (AJ). Rather than listening to my concerns, he insisted that the missing meat was “definitely in there,” making me feel as though I was trying to get free food—which was absolutely not the case. To make matters worse, he ended the conversation by hanging up on me.
I understand that mistakes happen, especially with large catering orders. What matters is how those mistakes are handled. Unfortunately, the lack of accountability, poor customer service, and disrespectful treatment turned an already frustrating situation into an unacceptable experience.
When customers spend hundreds of dollars on catering, they deserve accurate orders and professional service. I hope Chipotle takes steps to improve both its order accuracy and the way customer concerns are handled.
F
Finn Mc美国 · 1 review · Experienced 2026-05-31 ·
★★★★★
Terrible portion size my steak bowl…
Terrible portion size my steak bowl didn't go over the top of the bottom part of the bowl
Wild rice,pintos,steak, fried vegetables,corn , tomatos,sour cream, shredded cheese, lettuce
State College PA 16803 North Atherton Street...
I had a chicken bowl today. The portions are getting smaller,and the prices are getting higher.
A
Anita Ros美国 · 1 review · Experienced 2026-05-23 ·
★★★★★
FALSE ADVERTISEMENT
BE AWARE: If you receive an offer from Chipotle on your Rewards list account stating 50% off an entrée, 815 points, meaning that you can get an entrée for 50% off the required points, don’t believe it. After you activate the offer, receive a QR code, and then go to the restaurant to get your entrée for 815 points only, they will charge you the other half in money, so you will be using your points and your dollars to get it even when the Terms and Conditions states: Limit one FREE item per customer.
It happened to me and I have sent multiple emails to Chipotle asking to refund my money or redeposit 815 points to my account, but the customer service employees keep saying that the “free item per customer” means that the customer needs to pay too for the other half. That is not specified on the Terms and Conditions. It is unbelievable! I can’t believe what Chipotle is doing to its customers, and I can’t believe that the customer service employees answering emails don’t care about the customers. None of the people I sent the emails care about the loyal, long-time, rewards customers. And other thing, if two of the entrées were allowed to buy, you will end up using 1,630 points instead of the regular 1,625 points required, and you will be spending a little bit more money, too. It already happened to me. So, there is no real offer. It is a rip off. It is misleading customers. It is false advertisement. I am extremely disappointed at Chipotle and its customer’s service employees who are answering emails, who, as I said before, don’t care about customers.
