Chipotle Mexican Grill (www.chipotle.com) has a 1.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Very poor experience all around. Food was cold and then I opened my tacos and they barely put any meat on them. If I can share photos I will. No one greeted me at the door or asked me why I was taking a bag of food of the pick up shelf. When trying to call to let a manager know the phone just kept ringing so I went on the site and went through the AI ha prompts only to be hung up on by a robot. I will never be eating there again… sad sad sad quality. Do better.
Chipotle…Santan Valley, AZ…No matter what time I go 11:30am…12:30pm…2pm…4:30pm…6pm…this time 8:30pm there is an expected wait (popular eatery..generally 15 mins or less) but for me no matter the time they are out of rice or a particular entre’ and it will be a 20-min wait or they have sold out...scraping the bottom of a pan giving you some fatty meat that is more like meat bubble gum and less like meat and some meager add on portions like guac or sour cream…how can you be sold out of brown rice and lettuce or steak at 8:30pm and express concerns that are met with a wonderful smile and a shrug of the shoulders and a meek apology followed by the $30 charge.., I am not a victim I am a volunteer…
I just used their app to order for the 2nd time. Both orders were botched. The employees in the store said they couldn't do anything about app errors and that I should call the 800 number. I called that number and the rep couldn't (or wouldn't?) do anything either. The food is good but they know nothing about customer service.
It is hard to believe going to a restaurant like Chipotle and being told they are out of lettuce at 2:00 pm. We were also told they were out of Chimiconga sauce even though it was advertised. This restaurant needed more people working to handle the extremely long line of people waiting to order. This was the Chipotle off I71 in Ohio in Jeffersonville.
64 reviews matching