Chipotle Mexican Grill (www.chipotle.com) has a 1.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
K
KATHY美国 · 1 review · Experienced 2026-05-27 ·
★★★★★
so here's a problem I had today
so here's a problem I had today. I decided to provide lunch for the office I work in, just to show how much they mean to me. Anyway, back on track, I ordered the triple catering. Well door dash apparently delivers for them, this being said when the food was delivered to me I did not get any steak. so I reach out to Chipotle to see what happened. Sam the person who answered went back and checked the cameras and said the steak was in the boxes they packed. Then he points the finger at the door dash driver. So I reach out to the door dash driver and he said " Chipotle brought the order out to him and he just drove it right over to the office." he also said Chipotle dropped the ball on this. So I call Chipotle back and Sam said I would have to contact door dash support to get a refund. So I did that as well. Now door dash says I payed Chipotle that they are responsible for refund. This is the stupidest BS I have been through in such a long time. As a former restaurant manager for 21 years, I know you try to make things right. Well Sam did not even try to make anything better. I can say you lost another customer today because no one wants to refund or even replace what I never received. SMH I will contact Chipotle corporate office because SOMEONE SHOULD HAVE TRIED TO RESOLVE THE MATTER NOT POINT THE FINGER! I am not happy about this and I will write bad reviews until this matter is RIGHT!
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Bad experience美国 · 1 review · Experienced 2026-05-25 ·
★★★★★
This restaurant has been hit or miss…
This restaurant has been hit or miss since opening the Martinsville location. Last night, my vegetables were burnt, with large burnt pieces throughout the meal. If the restaurant closes at 10 PM, fresh food should continue to be prepared and monitored until closing time. Consistency and food quality really matter, especially for paying customers.
The food was very cold and the sauce was basically water. Did not live up to what people say about it. Nearly no meat to anything else. The only good thing was the people working there were nice.
Overall. :(
My husband and I have always been loyal customers to the UTC Chipotle location, and we honestly thought Chipotle was one of the better food options at UTC. However, today I had a very upsetting experience.
I rarely leave negative reviews, but this truly bothered me. We ordered two bowls, and I ate about one-third of mine at the restaurant and took the rest home. When I reopened my bowl at home and took the first bite, I discovered a cooked bug with legs and wings in my meal.
I am currently pregnant, and the experience was so disturbing that it caused me to vomit several times. Finding something like this in food is completely unacceptable.
We are extremely disappointed and have lost our trust in this location. Unfortunately, we will not be coming back for Chipotle meals anymore.
R
Rai Kil加拿大 · 1 review · Experienced 2026-05-19 ·
★★★★★
Had scheduled an interview a week…
Had scheduled an interview a week prior. Day prior, had a reminder, for said interview and took a day off. And not even 2 hour before, going too the interview canceled the interview.
Full day of work lost and was not even given a reason.
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Edward美国 · 1 review · Experienced 2025-05-16 ·
★★★★★
I went to a location in Fayetteville…
I went to a location in Fayetteville Arkansas and ask how much where there can drinks, the manager came up to me and kick me out saying this restaurant is only for rich people.
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DAVE美国 · 2 reviews · Experienced 2026-05-11 ·
★★★★★
I stopped in Monday night before they…
I stopped in Monday night before they close and ordered a Burrito bowl.I think I should have gotten pico on the steak instead of sour cream. I ended up getting food poisoning.I think that will probably be my last time I eat there. The staff were ok.
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customer美国 · 5 reviews · Experienced 2026-05-08 ·
★★★★★
Terribly managed, avoid!
Terribly managed. Terrible food, terrible emoloyees. Avoid this Chipotle unless you want to experience the worst Chipotle in America. Horrible!
I use chipotle every time i'm at work. I didn't have any problems before, but recently I have had nothing but bad experiences with them. Every time I try to order Chipotle, no matter what address. I'm using or no matter what store is coming from. They cancel my order every single time. I called corporate, and they did not help me. And I had some guy who barely spoke english who didn't want to help at all. No one knows anything. Doordash says it's chipotle, and chipotle says it's doordash. I get the runaround. Try to make a $75 order the other day. And they keep canceling it for some reason and i'm done. The only way I can get it is if I go in myself. I can never doordasdash when I'm working or at home for my family. Such a disappointment.
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Anatoliy美国 · 1 review · Experienced 2026-05-02 ·
★★★★★
Gone probably 50 times at this point…
Gone probably 50 times at this point and the consistency is what keeps me coming back. Doesn't matter which location the chicken bowl I get tastes the same in Chicago as it did in Austin. For a fast casual chain that size that's actually impressive. The line moves fast once you're in it. Takes maybe 3 minutes from ordering to paying even when it's busy. And the portions are not messing around - one bowl genuinely keeps me full for hours, which at that price point is hard to beat.
Started customizing more recently, extra fajita veggies, light rice, double salsa - they never complain, never charge extra for most of it. Guy at my usual spot remembered my order after like the third visit. Small thing but it sticks.
I’m at your location in Dallas on London do Johnson Hwy in Dallas Tx. I arrived at 4:08. It is now 4:32 and I’m no where near the front of the line. 4 ppl in the store is insane. When o come and the place is saturated with employees it still takes a long time to be served. I’m absolutely out done with this. After a long day of work all I want is Togo home and eat. It’s a bummer to stand and walk a 10 hr shift and get here and be greeted with mediocre service…
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Iris美国 · 2 reviews · Experienced 2026-05-05 ·
★★★★★
Disappointed with the Raynham location
Disappointed with the Raynham location. The staff is consistently rude and makes guests feel like an inconvenience. There is a major rush to get people through, and the communication barriers at the counter make it difficult to even place a simple order. I’ve given this place several chances, but the negative attitude of the employees makes it hard to return."
J
John Jones美国 · 2 reviews · Experienced 2026-05-03 ·
★★★★★
The Cinco 26 promotion was a failure
The Cinco 26 promotion was a failure. It didn't work unless I ordered online. I tried, but I couldn't enter the code and the line backed up. The company should not offer a promotion if it doesn't work. The bathroom was filthy too.
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customer美国 · 5 reviews · Experienced 2026-05-05 ·
★★★★★
Don't accept coupons, flies, and filthy restroom.
There was pee in the bathroom toilet when I went in and there was also pee on the toilet seat and on the floor and there's flies running around everywhere I do not recommend for anybody this place even doesn't honor coupons.
I’ll give a two because I normally love the food and had problems with Qdoba so I switched I use to live next door to a Qdoba and ate there once if not twice a day for two years… then I moved back to st.louis and had a problem every time I went to Qdoba now i go to chipotle offten , so I ordered on the app because my car was in the shop and the privous time I ordered my side of Quaso dip wasn’t in my order i paid for it so I called back and told them I didn’t get the queso dip i ordered so they made every excuse and said we put it in your chart to get next time I said ok went on about my business … so it’s the next time now Im ordering maybe two or three days later my order is normally like 13.95$ and I applied the queso dip discount in for 2.70$ long story short my total was 18.35$ so I figured it was delivery charges and all that didn’t think anything of it . Hour passes no food two hours past no food so I called chipotle and asked about my food they said they didn’t have a order for that per so so I emailed the app and they said there was nothing they could do because it was a pickup order yeah well I called and they said they didn’t have a order for me …. Now they won’t even make it right and at least give me something I paid them money and got absolutely nothing!!!! DO BETTER This is the chipotle is st.charls Missouri 2014 Zumbel Rd !!!
Husband picked up a shredded beef burrito and (what used to be) their fabulous lime chips and fresh salsa for me. The last couple times I ate there the same order was not very good. No change again this time. Taste was flat, cheese was grainy(!) No flavor. Lime chips had no salt and no lime and I didn’t get the fresh salsa- they came with some green salsa that I didn’t even try to eat. Guess I’m not going to any Chipotle again- waste of money. They used to be so good!This store was in Duluth, Minnesota.
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Elise H.美国 · 5 reviews · Experienced 2026-04-27 ·
★★★★★
I LOOOOOOOOVVVVVVVEEEEE CHIPOTLE
WHEN EVER I ASK MY MOM WHAT WE ARE HAVING FOR DINNER I ASK FOR CHIPOTLE IT'S MY FAVORITE RESTARANT THE BEST THREE LOCATIONS ARE MT KISCO, MARIETTA OR COBB COUNTY, AND THE ONE IN LONDON THAT HAS BEEN SINCE I WAS AGE 3 OR 4 I AM TEN NOW
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E Mc美国 · 1 review · Experienced 2025-12-03 ·
★★★★★
The worst dining experience in Terre…
The worst dining experience in Terre Haute. Will never go back.
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R Samela英国 · 7 reviews · Experienced 2026-04-28 ·
★★★★★
I ordered a chicken burrito via Uber…
I ordered a chicken burrito via Uber Eats from the 49-51 Lordship Lane site in London and I am extremely unhappy with what I received. For 15 pounds, I ordered a burrito with chicken, rice, beans, fajita vegetables, cheese, tomatoes, and lettuce. I received a burrito filled with rice, beans, lettuce and tomatoes. I have two pictures which show no fajita vegetables and no chicken. I did not order a lettuce, beans, and rice wrap for 15 pounds!
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Linda Coleman美国 · 2 reviews · Experienced 2026-04-26 ·
★★★★★
I am a vegan first of all
I am a vegan first of all. It's depends on the person serving, who's in line, the employee attitude, especially with one another according how your services goes. I've been to Chipotle several times and most experiences were not good. I've gone all days and times trying to figure the best time for the best service. I've gone where the server was talking to the customer before me very familiar, and she overloaded his bowl. When it came to my order it looked less than half of what he ordered. I ordered the exact same dish that he ordered. I went to one where at 11am they didn't have fajita or brown rice available with a 15 minute wait. I get the same thing at each store different prices. It seem some toppings and chips are free at one store for the vegan bowl and cost at another.
